"How to Reactivate a Suspended Amazon Seller Account"
- Hello Amazon ,I’m reaching out because I’m facing an incredibly frustrating situation with my Amazon Seller account. A few weeks ago, my account was deactivated, and Amazon it is connected to another account that is not mine. I’ve never managed or owned any other account, so this has been a complete shock to me.Here’s what I’ve done so far,I submitted multiple appeals, providing all the documentation requested by Amazon.I even signed an affidavit to certify that I have no connection to the other account they mentioned.Despite all this, I’ve received no response from Amazon, and my account remains deactivated.This situation has been incredibly frustrating and has affected my business badly. I’ve always followed Amazon’s policies and worked hard to maintain a good account standing. It's really disheartening to see how this is being handled, with no explanation or timeline for resolution.Is anyone else going through a similar issue? If so, how did you manage to get a response or resolution from Amazon? Any advice or insight on how to escalate this further would be much appreciated.I’ve tried contacting Amazon Seller Support and even sent follow-up emails, but there seems to be no movement on my case. It’s disappointing that Amazon has such stringent rules but lacks responsiveness when legitimate sellers are affected.
1 reply
Roxy_Amazon
Greetings Daystar_Trade,
I understand this is a very frustrating situation for you. It appears that your Amazon Seller account has been deactivated due to a multiple selling accounts violation. This indicates that Amazon has connected your account to another account that is not yours.
When a seller receives a multiple selling accounts violation, it indicates that they have another selling account or have accessed another account that is deactivated. In some cases, sellers can have multiple accounts and access other accounts, but if any one of these accounts is deactivated, all associated accounts, or accounts that the seller has accessed, can also be deactivated.
Often, sellers create a global account while registering the account, and that will activate multiple marketplaces (selling accounts in other countries) that require attention. If one of these accounts is deactivated, it can lead to the deactivation of other related accounts due to multiplicity of accounts violation.
To reactivate a related account, first address the violation(s) in the account that caused the initial deactivation. Once the primary account is reactivated, you can request the reactivation of the main account.
If you are certain your account was deactivated in error with no relation to another account, you can take the following steps:
Appeal through the Account Health Dashboard and submit any evidence demonstrating your account is not related to another account. On your appeal, I would suggest you include:
- Personal verification like government-issued ID (driver's license, passport)
- Business license or registration documents
- Utility bills
- Bank statements showing transactions and account activity solely for your business
- Invoices, receipts, or accounting records
- A signed written statement attesting that you have never accessed, controlled, or had any relationship with any other seller account
- Letters from your accountant, lawyer, or other trusted advisors affirming your sole ownership and control of the account
- Contracts, agreements, or other paperwork showing you have no legal or financial ties to any other seller
Note that this is only some suggestions of what you could submit to strengthen your case but it DOES NOT guarantee an account reinstatement.
I know this is a difficult situation, but I hope these steps can help you navigate the process and get your account reactivated. Please let me know if you have any other questions.
Please visit the following pages for more information:
Sincerely,
-Roxy
"How to Reactivate a Suspended Amazon Seller Account"
- Hello Amazon ,I’m reaching out because I’m facing an incredibly frustrating situation with my Amazon Seller account. A few weeks ago, my account was deactivated, and Amazon it is connected to another account that is not mine. I’ve never managed or owned any other account, so this has been a complete shock to me.Here’s what I’ve done so far,I submitted multiple appeals, providing all the documentation requested by Amazon.I even signed an affidavit to certify that I have no connection to the other account they mentioned.Despite all this, I’ve received no response from Amazon, and my account remains deactivated.This situation has been incredibly frustrating and has affected my business badly. I’ve always followed Amazon’s policies and worked hard to maintain a good account standing. It's really disheartening to see how this is being handled, with no explanation or timeline for resolution.Is anyone else going through a similar issue? If so, how did you manage to get a response or resolution from Amazon? Any advice or insight on how to escalate this further would be much appreciated.I’ve tried contacting Amazon Seller Support and even sent follow-up emails, but there seems to be no movement on my case. It’s disappointing that Amazon has such stringent rules but lacks responsiveness when legitimate sellers are affected.
"How to Reactivate a Suspended Amazon Seller Account"
- Hello Amazon ,I’m reaching out because I’m facing an incredibly frustrating situation with my Amazon Seller account. A few weeks ago, my account was deactivated, and Amazon it is connected to another account that is not mine. I’ve never managed or owned any other account, so this has been a complete shock to me.Here’s what I’ve done so far,I submitted multiple appeals, providing all the documentation requested by Amazon.I even signed an affidavit to certify that I have no connection to the other account they mentioned.Despite all this, I’ve received no response from Amazon, and my account remains deactivated.This situation has been incredibly frustrating and has affected my business badly. I’ve always followed Amazon’s policies and worked hard to maintain a good account standing. It's really disheartening to see how this is being handled, with no explanation or timeline for resolution.Is anyone else going through a similar issue? If so, how did you manage to get a response or resolution from Amazon? Any advice or insight on how to escalate this further would be much appreciated.I’ve tried contacting Amazon Seller Support and even sent follow-up emails, but there seems to be no movement on my case. It’s disappointing that Amazon has such stringent rules but lacks responsiveness when legitimate sellers are affected.
1 reply
1 reply
Roxy_Amazon
Greetings Daystar_Trade,
I understand this is a very frustrating situation for you. It appears that your Amazon Seller account has been deactivated due to a multiple selling accounts violation. This indicates that Amazon has connected your account to another account that is not yours.
When a seller receives a multiple selling accounts violation, it indicates that they have another selling account or have accessed another account that is deactivated. In some cases, sellers can have multiple accounts and access other accounts, but if any one of these accounts is deactivated, all associated accounts, or accounts that the seller has accessed, can also be deactivated.
Often, sellers create a global account while registering the account, and that will activate multiple marketplaces (selling accounts in other countries) that require attention. If one of these accounts is deactivated, it can lead to the deactivation of other related accounts due to multiplicity of accounts violation.
To reactivate a related account, first address the violation(s) in the account that caused the initial deactivation. Once the primary account is reactivated, you can request the reactivation of the main account.
If you are certain your account was deactivated in error with no relation to another account, you can take the following steps:
Appeal through the Account Health Dashboard and submit any evidence demonstrating your account is not related to another account. On your appeal, I would suggest you include:
- Personal verification like government-issued ID (driver's license, passport)
- Business license or registration documents
- Utility bills
- Bank statements showing transactions and account activity solely for your business
- Invoices, receipts, or accounting records
- A signed written statement attesting that you have never accessed, controlled, or had any relationship with any other seller account
- Letters from your accountant, lawyer, or other trusted advisors affirming your sole ownership and control of the account
- Contracts, agreements, or other paperwork showing you have no legal or financial ties to any other seller
Note that this is only some suggestions of what you could submit to strengthen your case but it DOES NOT guarantee an account reinstatement.
I know this is a difficult situation, but I hope these steps can help you navigate the process and get your account reactivated. Please let me know if you have any other questions.
Please visit the following pages for more information:
Sincerely,
-Roxy
Roxy_Amazon
Greetings Daystar_Trade,
I understand this is a very frustrating situation for you. It appears that your Amazon Seller account has been deactivated due to a multiple selling accounts violation. This indicates that Amazon has connected your account to another account that is not yours.
When a seller receives a multiple selling accounts violation, it indicates that they have another selling account or have accessed another account that is deactivated. In some cases, sellers can have multiple accounts and access other accounts, but if any one of these accounts is deactivated, all associated accounts, or accounts that the seller has accessed, can also be deactivated.
Often, sellers create a global account while registering the account, and that will activate multiple marketplaces (selling accounts in other countries) that require attention. If one of these accounts is deactivated, it can lead to the deactivation of other related accounts due to multiplicity of accounts violation.
To reactivate a related account, first address the violation(s) in the account that caused the initial deactivation. Once the primary account is reactivated, you can request the reactivation of the main account.
If you are certain your account was deactivated in error with no relation to another account, you can take the following steps:
Appeal through the Account Health Dashboard and submit any evidence demonstrating your account is not related to another account. On your appeal, I would suggest you include:
- Personal verification like government-issued ID (driver's license, passport)
- Business license or registration documents
- Utility bills
- Bank statements showing transactions and account activity solely for your business
- Invoices, receipts, or accounting records
- A signed written statement attesting that you have never accessed, controlled, or had any relationship with any other seller account
- Letters from your accountant, lawyer, or other trusted advisors affirming your sole ownership and control of the account
- Contracts, agreements, or other paperwork showing you have no legal or financial ties to any other seller
Note that this is only some suggestions of what you could submit to strengthen your case but it DOES NOT guarantee an account reinstatement.
I know this is a difficult situation, but I hope these steps can help you navigate the process and get your account reactivated. Please let me know if you have any other questions.
Please visit the following pages for more information:
Sincerely,
-Roxy
Roxy_Amazon
Greetings Daystar_Trade,
I understand this is a very frustrating situation for you. It appears that your Amazon Seller account has been deactivated due to a multiple selling accounts violation. This indicates that Amazon has connected your account to another account that is not yours.
When a seller receives a multiple selling accounts violation, it indicates that they have another selling account or have accessed another account that is deactivated. In some cases, sellers can have multiple accounts and access other accounts, but if any one of these accounts is deactivated, all associated accounts, or accounts that the seller has accessed, can also be deactivated.
Often, sellers create a global account while registering the account, and that will activate multiple marketplaces (selling accounts in other countries) that require attention. If one of these accounts is deactivated, it can lead to the deactivation of other related accounts due to multiplicity of accounts violation.
To reactivate a related account, first address the violation(s) in the account that caused the initial deactivation. Once the primary account is reactivated, you can request the reactivation of the main account.
If you are certain your account was deactivated in error with no relation to another account, you can take the following steps:
Appeal through the Account Health Dashboard and submit any evidence demonstrating your account is not related to another account. On your appeal, I would suggest you include:
- Personal verification like government-issued ID (driver's license, passport)
- Business license or registration documents
- Utility bills
- Bank statements showing transactions and account activity solely for your business
- Invoices, receipts, or accounting records
- A signed written statement attesting that you have never accessed, controlled, or had any relationship with any other seller account
- Letters from your accountant, lawyer, or other trusted advisors affirming your sole ownership and control of the account
- Contracts, agreements, or other paperwork showing you have no legal or financial ties to any other seller
Note that this is only some suggestions of what you could submit to strengthen your case but it DOES NOT guarantee an account reinstatement.
I know this is a difficult situation, but I hope these steps can help you navigate the process and get your account reactivated. Please let me know if you have any other questions.
Please visit the following pages for more information:
Sincerely,
-Roxy
