Has anyone else been facing issues with Amazon customer service lately?
2025 has not started well for me when dealing with Amazon’s seller support team. I have several cases that are dragging on with no resolution in sight, and it feels like they’ve just been tossed around between "internal teams" with no progress.
case ID: 17297968361 - As a shoe merchant, one of my SKUs was flagged for requiring certification for a button/coin battery. The problem is, my shoes don’t use any batteries at all. Despite this, Amazon won’t accept any of my explanations and keeps sending me the same generic response, rejecting my request without any consideration.
case ID: 17140784851 - This issue has been mentioned in another discussion, but it’s worth repeating. Amazon has put 32 units of my FBA returns on pending, preventing my staff from filing claims. One Amazon representative told me the units were still being processed in their system, but I repeatedly informed them it was a mistake since I already received all the units and even provided photos as proof. It’s now been 116 days, and I’m still waiting for a response from the “internal team.”
case ID: 17319882481 - I am not a vendor central seller, yet Amazon.com is selling one of my top-selling products for $39.99, while my MSRP is $64.99. I’ve asked Amazon multiple times to either remove the listing or match my price, but after escalating it to the internal team, I’ve received no response. To make things worse, someone purchased that $39.99 unit, and no one has answered my question about why Amazon.com is selling my product at a 33% discount as "New" when my company is not a B2B vendor for Amazon. ( i kept screen shots of this)
At this point, I’m frustrated and just don’t understand why these issues are taking so long to resolve. Has anyone else been dealing with similar situations?
The dollar amount may not be significant, but I really need to understand why these issues are happening to me and how I can prevent them from occurring again.
