Amazon confiscated my products and is not refunding my money
Amazon FBA does not respond in order not to pay for my products that have been lost for 3 months, does not help, is completely silent.
Case ID 16549106961
Amazon confiscated my products and is not refunding my money
Amazon FBA does not respond in order not to pay for my products that have been lost for 3 months, does not help, is completely silent.
Case ID 16549106961
13 replies
Seller_R2dP7Hunjcdj0
"Amazon confiscated my products and is not refunding my money"
ALL NEW SELLERS: PLEASE TAKE HEED!
First, you are missing something from your post.
POST YOUR SUSPENSION NOTICE and/or AMAZON COMMUNICATION.
Also, IF Amazon CONFISCATED your products, then WHY do you claim
If they were LOST in FBA, that is one matter. If so, then they were NOT Confiscated, and I wish you luck.
IF, however, they WERE Confiscated, then I suspect that this is another Section 3 Deactivation.
And IF so, then I further suspect that you (the OP) not only know why this happened, but what Amazon requires from you to resolve it.
Regardless, IF this was an appeal for HELP, posting your Suspension Notice is the necessary First Step.
PLEASE NOTE: IF YOU WERE SELLING PRODUCTS THAT WERE DEEMED "INAUTHENTIC" BY AMAZON AND DO NOT HAVE THE REQUIRED DOCUMENTATION TO PROVE A VALID SOURCE FOR THE PRODUCTS, YOU WILL NOT RECEIVE YOUR PRODUCT BACK NOR WILL YOU RECEIVE YOUR FUNDS.
I don't know WHY Amazon would Confiscate your inventory, AND withhold your Funds if it wasn't due to a problem with your inventory Source.
So, which is it? Did Amazon LOSE your inventory in FBA, or did Amazon Deactivate your Inventory for inability to prove a Valid Source?
Seller_R2dP7Hunjcdj0
People like ME do not sell unauthorized products.
And I see that you still have not clarified the obvious problem with your post:
If they were LOST in FBA, that is one matter. If so, then they were NOT Confiscated, and I wish you luck.
IF, however, they WERE Confiscated, then I suspect that this is another Section 3 Deactivation.
This cannot be both.
So, which is it? Did Amazon LOSE your inventory in FBA, or did Amazon Deactivate your Inventory for inability to prove a Valid Source?
Your answer will determine the outcome.
And it is NOT "Slander" if it is true, and from your post, who know WHAT is true? I see you still have not posted your notification from Amazon...
And I am SO SORRY you are unable to read CAPITOL LETTERS. You should see a doctor about that, as MANY communications in the REAL WORLD are ALL CAPS.
Sandy_Amazon
Hi @Seller_BPpDaMx1M7lRJ
My name is Sandy from the Community Manager team. Thank you for your post here.
I have contacted internal teams regarding your case. Please allow 5-10 business days for them to reach back to me. Thank you for your patience and understanding.
Best,
Sandy
Sandy_Amazon
Hello @Seller_BPpDaMx1M7lRJ
The specialist team I escalated to has reached out to you in case ID 16731216961.
Please continue your conversation in this case and review for further updates.
Best,
Sandy
Seller_BPpDaMx1M7lRJ
Hello, I cannot say that the representative is very helpful, they keep saying wait 2 days and time passes and they do not give any information.
Sandy_Amazon
Hi @Seller_BPpDaMx1M7lRJ
I understand that you want answers but these investigations do take some time.
The path I have provided through case ID 16731216961 is currently the expedited route and the fasted path to resolution that we can provide at this time.
Thank you for understanding.
Sandy
Seller_BPpDaMx1M7lRJ
Hello, the Amazon representative told me that the items I sent have been counted and there will be no refunds and they are closed for investigation. However, my shipment seems open to investigation. I tried for 3 months in vain.
Sandy_Amazon
Hello @Seller_BPpDaMx1M7lRJ
Thank you for your reply.
Unfortanatly, I cannot change the outcome of what was communicated in case ID 16731216961.
The units are not eligible for additional investigation or reimbursement. This decision is made after the specialist teams investigation and I cannot change this outcome.
Regards,
Sandy
Amazon confiscated my products and is not refunding my money
Amazon FBA does not respond in order not to pay for my products that have been lost for 3 months, does not help, is completely silent.
Case ID 16549106961
Amazon confiscated my products and is not refunding my money
Amazon FBA does not respond in order not to pay for my products that have been lost for 3 months, does not help, is completely silent.
Case ID 16549106961
Amazon confiscated my products and is not refunding my money
Amazon FBA does not respond in order not to pay for my products that have been lost for 3 months, does not help, is completely silent.
Case ID 16549106961
13 replies
13 replies
Seller_R2dP7Hunjcdj0
"Amazon confiscated my products and is not refunding my money"
ALL NEW SELLERS: PLEASE TAKE HEED!
First, you are missing something from your post.
POST YOUR SUSPENSION NOTICE and/or AMAZON COMMUNICATION.
Also, IF Amazon CONFISCATED your products, then WHY do you claim
If they were LOST in FBA, that is one matter. If so, then they were NOT Confiscated, and I wish you luck.
IF, however, they WERE Confiscated, then I suspect that this is another Section 3 Deactivation.
And IF so, then I further suspect that you (the OP) not only know why this happened, but what Amazon requires from you to resolve it.
Regardless, IF this was an appeal for HELP, posting your Suspension Notice is the necessary First Step.
PLEASE NOTE: IF YOU WERE SELLING PRODUCTS THAT WERE DEEMED "INAUTHENTIC" BY AMAZON AND DO NOT HAVE THE REQUIRED DOCUMENTATION TO PROVE A VALID SOURCE FOR THE PRODUCTS, YOU WILL NOT RECEIVE YOUR PRODUCT BACK NOR WILL YOU RECEIVE YOUR FUNDS.
I don't know WHY Amazon would Confiscate your inventory, AND withhold your Funds if it wasn't due to a problem with your inventory Source.
So, which is it? Did Amazon LOSE your inventory in FBA, or did Amazon Deactivate your Inventory for inability to prove a Valid Source?
Seller_R2dP7Hunjcdj0
People like ME do not sell unauthorized products.
And I see that you still have not clarified the obvious problem with your post:
If they were LOST in FBA, that is one matter. If so, then they were NOT Confiscated, and I wish you luck.
IF, however, they WERE Confiscated, then I suspect that this is another Section 3 Deactivation.
This cannot be both.
So, which is it? Did Amazon LOSE your inventory in FBA, or did Amazon Deactivate your Inventory for inability to prove a Valid Source?
Your answer will determine the outcome.
And it is NOT "Slander" if it is true, and from your post, who know WHAT is true? I see you still have not posted your notification from Amazon...
And I am SO SORRY you are unable to read CAPITOL LETTERS. You should see a doctor about that, as MANY communications in the REAL WORLD are ALL CAPS.
Sandy_Amazon
Hi @Seller_BPpDaMx1M7lRJ
My name is Sandy from the Community Manager team. Thank you for your post here.
I have contacted internal teams regarding your case. Please allow 5-10 business days for them to reach back to me. Thank you for your patience and understanding.
Best,
Sandy
Sandy_Amazon
Hello @Seller_BPpDaMx1M7lRJ
The specialist team I escalated to has reached out to you in case ID 16731216961.
Please continue your conversation in this case and review for further updates.
Best,
Sandy
Seller_BPpDaMx1M7lRJ
Hello, I cannot say that the representative is very helpful, they keep saying wait 2 days and time passes and they do not give any information.
Sandy_Amazon
Hi @Seller_BPpDaMx1M7lRJ
I understand that you want answers but these investigations do take some time.
The path I have provided through case ID 16731216961 is currently the expedited route and the fasted path to resolution that we can provide at this time.
Thank you for understanding.
Sandy
Seller_BPpDaMx1M7lRJ
Hello, the Amazon representative told me that the items I sent have been counted and there will be no refunds and they are closed for investigation. However, my shipment seems open to investigation. I tried for 3 months in vain.
Sandy_Amazon
Hello @Seller_BPpDaMx1M7lRJ
Thank you for your reply.
Unfortanatly, I cannot change the outcome of what was communicated in case ID 16731216961.
The units are not eligible for additional investigation or reimbursement. This decision is made after the specialist teams investigation and I cannot change this outcome.
Regards,
Sandy
Seller_R2dP7Hunjcdj0
"Amazon confiscated my products and is not refunding my money"
ALL NEW SELLERS: PLEASE TAKE HEED!
First, you are missing something from your post.
POST YOUR SUSPENSION NOTICE and/or AMAZON COMMUNICATION.
Also, IF Amazon CONFISCATED your products, then WHY do you claim
If they were LOST in FBA, that is one matter. If so, then they were NOT Confiscated, and I wish you luck.
IF, however, they WERE Confiscated, then I suspect that this is another Section 3 Deactivation.
And IF so, then I further suspect that you (the OP) not only know why this happened, but what Amazon requires from you to resolve it.
Regardless, IF this was an appeal for HELP, posting your Suspension Notice is the necessary First Step.
PLEASE NOTE: IF YOU WERE SELLING PRODUCTS THAT WERE DEEMED "INAUTHENTIC" BY AMAZON AND DO NOT HAVE THE REQUIRED DOCUMENTATION TO PROVE A VALID SOURCE FOR THE PRODUCTS, YOU WILL NOT RECEIVE YOUR PRODUCT BACK NOR WILL YOU RECEIVE YOUR FUNDS.
I don't know WHY Amazon would Confiscate your inventory, AND withhold your Funds if it wasn't due to a problem with your inventory Source.
So, which is it? Did Amazon LOSE your inventory in FBA, or did Amazon Deactivate your Inventory for inability to prove a Valid Source?
Seller_R2dP7Hunjcdj0
"Amazon confiscated my products and is not refunding my money"
ALL NEW SELLERS: PLEASE TAKE HEED!
First, you are missing something from your post.
POST YOUR SUSPENSION NOTICE and/or AMAZON COMMUNICATION.
Also, IF Amazon CONFISCATED your products, then WHY do you claim
If they were LOST in FBA, that is one matter. If so, then they were NOT Confiscated, and I wish you luck.
IF, however, they WERE Confiscated, then I suspect that this is another Section 3 Deactivation.
And IF so, then I further suspect that you (the OP) not only know why this happened, but what Amazon requires from you to resolve it.
Regardless, IF this was an appeal for HELP, posting your Suspension Notice is the necessary First Step.
PLEASE NOTE: IF YOU WERE SELLING PRODUCTS THAT WERE DEEMED "INAUTHENTIC" BY AMAZON AND DO NOT HAVE THE REQUIRED DOCUMENTATION TO PROVE A VALID SOURCE FOR THE PRODUCTS, YOU WILL NOT RECEIVE YOUR PRODUCT BACK NOR WILL YOU RECEIVE YOUR FUNDS.
I don't know WHY Amazon would Confiscate your inventory, AND withhold your Funds if it wasn't due to a problem with your inventory Source.
So, which is it? Did Amazon LOSE your inventory in FBA, or did Amazon Deactivate your Inventory for inability to prove a Valid Source?
Seller_R2dP7Hunjcdj0
People like ME do not sell unauthorized products.
And I see that you still have not clarified the obvious problem with your post:
If they were LOST in FBA, that is one matter. If so, then they were NOT Confiscated, and I wish you luck.
IF, however, they WERE Confiscated, then I suspect that this is another Section 3 Deactivation.
This cannot be both.
So, which is it? Did Amazon LOSE your inventory in FBA, or did Amazon Deactivate your Inventory for inability to prove a Valid Source?
Your answer will determine the outcome.
And it is NOT "Slander" if it is true, and from your post, who know WHAT is true? I see you still have not posted your notification from Amazon...
And I am SO SORRY you are unable to read CAPITOL LETTERS. You should see a doctor about that, as MANY communications in the REAL WORLD are ALL CAPS.
Seller_R2dP7Hunjcdj0
People like ME do not sell unauthorized products.
And I see that you still have not clarified the obvious problem with your post:
If they were LOST in FBA, that is one matter. If so, then they were NOT Confiscated, and I wish you luck.
IF, however, they WERE Confiscated, then I suspect that this is another Section 3 Deactivation.
This cannot be both.
So, which is it? Did Amazon LOSE your inventory in FBA, or did Amazon Deactivate your Inventory for inability to prove a Valid Source?
Your answer will determine the outcome.
And it is NOT "Slander" if it is true, and from your post, who know WHAT is true? I see you still have not posted your notification from Amazon...
And I am SO SORRY you are unable to read CAPITOL LETTERS. You should see a doctor about that, as MANY communications in the REAL WORLD are ALL CAPS.
Sandy_Amazon
Hi @Seller_BPpDaMx1M7lRJ
My name is Sandy from the Community Manager team. Thank you for your post here.
I have contacted internal teams regarding your case. Please allow 5-10 business days for them to reach back to me. Thank you for your patience and understanding.
Best,
Sandy
Sandy_Amazon
Hi @Seller_BPpDaMx1M7lRJ
My name is Sandy from the Community Manager team. Thank you for your post here.
I have contacted internal teams regarding your case. Please allow 5-10 business days for them to reach back to me. Thank you for your patience and understanding.
Best,
Sandy
Sandy_Amazon
Hello @Seller_BPpDaMx1M7lRJ
The specialist team I escalated to has reached out to you in case ID 16731216961.
Please continue your conversation in this case and review for further updates.
Best,
Sandy
Sandy_Amazon
Hello @Seller_BPpDaMx1M7lRJ
The specialist team I escalated to has reached out to you in case ID 16731216961.
Please continue your conversation in this case and review for further updates.
Best,
Sandy
Seller_BPpDaMx1M7lRJ
Hello, I cannot say that the representative is very helpful, they keep saying wait 2 days and time passes and they do not give any information.
Seller_BPpDaMx1M7lRJ
Hello, I cannot say that the representative is very helpful, they keep saying wait 2 days and time passes and they do not give any information.
Sandy_Amazon
Hi @Seller_BPpDaMx1M7lRJ
I understand that you want answers but these investigations do take some time.
The path I have provided through case ID 16731216961 is currently the expedited route and the fasted path to resolution that we can provide at this time.
Thank you for understanding.
Sandy
Sandy_Amazon
Hi @Seller_BPpDaMx1M7lRJ
I understand that you want answers but these investigations do take some time.
The path I have provided through case ID 16731216961 is currently the expedited route and the fasted path to resolution that we can provide at this time.
Thank you for understanding.
Sandy
Seller_BPpDaMx1M7lRJ
Hello, the Amazon representative told me that the items I sent have been counted and there will be no refunds and they are closed for investigation. However, my shipment seems open to investigation. I tried for 3 months in vain.
Seller_BPpDaMx1M7lRJ
Hello, the Amazon representative told me that the items I sent have been counted and there will be no refunds and they are closed for investigation. However, my shipment seems open to investigation. I tried for 3 months in vain.
Sandy_Amazon
Hello @Seller_BPpDaMx1M7lRJ
Thank you for your reply.
Unfortanatly, I cannot change the outcome of what was communicated in case ID 16731216961.
The units are not eligible for additional investigation or reimbursement. This decision is made after the specialist teams investigation and I cannot change this outcome.
Regards,
Sandy
Sandy_Amazon
Hello @Seller_BPpDaMx1M7lRJ
Thank you for your reply.
Unfortanatly, I cannot change the outcome of what was communicated in case ID 16731216961.
The units are not eligible for additional investigation or reimbursement. This decision is made after the specialist teams investigation and I cannot change this outcome.
Regards,
Sandy
