Winter storm impact on order fulfillment
SEAmod updated Paragraph 2 at 6:20 pm PST
If you live in Texas or any of the areas impacted by the severe winter storms, your safety and the viability of your business are important to us.
If the storm and any resulting seller-fulfilled order issues affect your performance metrics you may be receiving automated warning emails regarding your order performance metrics. When you are able to return to business operations, if you are required to appeal, please include a brief description of how your business was impacted. We will mitigate any impact to your account health as a result of the severe weather and its effects on your operations.
Here are some actions you can take to help protect your business:
- Consider temporarily setting your seller-fulfilled listings to inactive if you anticipate that you are unable to meet your shipping service levels. For more information, see the Listing status for vacations, holidays, and other absences Help page.
- If you anticipate that you cannot meet your shipping service levels, we encourage you to temporarily turn off the Prime badge on your offers to contain the impact on the customer experience. Once the weather improves, and you are able to ship orders on time, you can turn on your Prime badge.
- Contact buyers through the Buyer-Seller Messaging Service about the status of their orders for seller-fulfilled orders to be shipped within areas potentially impacted by the winter storm.
No action is required for products fulfilled by Amazon, and Amazon will handle messaging for all FBA orders impacted by the storm. If you have shipments en route to fulfillment centers in the impacted region, you should expect delays and potential carrier reschedule notifications.
For more information, see the Delivery delays due to natural disasters Help page.
SEAmod
Hi @Market-Central and all Sellers,
I’m sorry for the confusion around “respond to the performance notification” – no response is required from you unless you are directed to appeal. I hope this clarification helps!
76 replies
Seller_jTjh2jXjnhBi8
This is really helpful. But honestly Amazon, it’s now Thursday afternoon. This would have been much more helpful 4-5 days ago.
Seller_KdJDxaM4OHWq5
I stand corrected- I’ve said that Amazon would not take a kind approach several times. With that, I am truly and deeply impressed by this move. This is kind, considerate, and thoughtful of Amazon, and I respect them for helping their sellers out in this way. I’ve rarely been this happy to be wrong. Thank you, Amazon, for making a good choice. Despite the incoming vitriol from disgruntled sellers, you have my respect for this
Seller_olet7eVOHxQZd
Surprising and great that Amazon is doing this. Bad that you put the statement above with no method or instructions on how to do it.
Seller_q1DEpOp63CKrZ
The post offices were closed until today, I shipped all my pending orders in the morning when I confirmed I could drop off packages, but now I have the dreaded “Your account is at risk of deactivation” due to late shipment rate.
Where exactly is it that I can describe my situation on my account? I’ve clicked everywhere and there’s no field available or anything of the sort.
Seller_R2dP7Hunjcdj0
So, IF we are to assume that the Buyer’s delivery MAY be affected we, the Sellers are required to preemptively contact the Buyer?
And tell them WHAT, exactly? How are we (the Sellers) to know WHICH deliveries MAY be affected, and HOW they may be affected? Exactly WHAT are we supposed to tell the Buyers?
And more importantly, IF the package delivery is delayed, will the Sellers be held responsible by Amazon even if they used “Amazon Buy Postage” and “shipped on time”?
I do not find Amazon’s message to be helpful at all… 
Seller_xChY9wAo7PTVr
I have done all the advised, SFP off, vacation on, Everything dropped off USPS and UPS on Tuesday.
No orders pending.
However, contacting buyers is another obstacle all together. Amazon buyers are are amongst the most unresponsive between all platforms.
Seller_fk4AdRN801e4y
I’m going to add one more pertinent concern.
Am I to understand that we can “violate” the update to the Seller Agreement prohibiting pre-emptive buyer-seller contact? In other words, am I to understand this is a license to contact customers when common sense dictates that contacting them to apologize about shipping delays would in fact serve to delight Amazon customers?
Because:
-
The way I understood the changes to those rules, this is not allowed. If I were a Terminator, which order do I follow? They conflict.
-
I was going to update my customers in the Bay, but, surprise surprise, eBay already changed the order tracking page to display a weather advisory, and I was notified on Tuesday that (above all!!!) negative feedback due to weather related delays will automatically be
stricken out[I misspoke, they aren’t Amazon, they _remove_ it outright] and performance metrics impacts will be automatically reversed. Their message basically ends with “You don’t have to do anything. Love & peace.”
Come on. You can’t tell me you’re incapable of that. Feedback reversal is a pipe dream here at this point, but Amazon should be far better equipped to automatically reverse metrics impact due to a severe weather event. Or can AWS not handle that?
For crying out loud.
Seller_xChY9wAo7PTVr
As I stated above, slim chance you would get in touch with any buyer. I had one contact me about a missing package and when I responded his mailbox was shot. So I just let it ride and have Amazon handle it as that is their responsibility.
Seller_xOl9BuQiOqQJf
What about the orders that are going to Texas area and delayed due to bad weather condition? Are you going to do something about it too?
Seller_f5NinHPryoyCJ
Well, this is completely ridiculous. I live in California, where the weather is beautiful, but some of my customers live in Texas and elsewhere where the weather is horrible, and deliveries are affected. So why wouldn’t I have the right to appeal late deliveries due to inclement weather?
Winter storm impact on order fulfillment
SEAmod updated Paragraph 2 at 6:20 pm PST
If you live in Texas or any of the areas impacted by the severe winter storms, your safety and the viability of your business are important to us.
If the storm and any resulting seller-fulfilled order issues affect your performance metrics you may be receiving automated warning emails regarding your order performance metrics. When you are able to return to business operations, if you are required to appeal, please include a brief description of how your business was impacted. We will mitigate any impact to your account health as a result of the severe weather and its effects on your operations.
Here are some actions you can take to help protect your business:
- Consider temporarily setting your seller-fulfilled listings to inactive if you anticipate that you are unable to meet your shipping service levels. For more information, see the Listing status for vacations, holidays, and other absences Help page.
- If you anticipate that you cannot meet your shipping service levels, we encourage you to temporarily turn off the Prime badge on your offers to contain the impact on the customer experience. Once the weather improves, and you are able to ship orders on time, you can turn on your Prime badge.
- Contact buyers through the Buyer-Seller Messaging Service about the status of their orders for seller-fulfilled orders to be shipped within areas potentially impacted by the winter storm.
No action is required for products fulfilled by Amazon, and Amazon will handle messaging for all FBA orders impacted by the storm. If you have shipments en route to fulfillment centers in the impacted region, you should expect delays and potential carrier reschedule notifications.
For more information, see the Delivery delays due to natural disasters Help page.
Winter storm impact on order fulfillment
SEAmod updated Paragraph 2 at 6:20 pm PST
If you live in Texas or any of the areas impacted by the severe winter storms, your safety and the viability of your business are important to us.
If the storm and any resulting seller-fulfilled order issues affect your performance metrics you may be receiving automated warning emails regarding your order performance metrics. When you are able to return to business operations, if you are required to appeal, please include a brief description of how your business was impacted. We will mitigate any impact to your account health as a result of the severe weather and its effects on your operations.
Here are some actions you can take to help protect your business:
- Consider temporarily setting your seller-fulfilled listings to inactive if you anticipate that you are unable to meet your shipping service levels. For more information, see the Listing status for vacations, holidays, and other absences Help page.
- If you anticipate that you cannot meet your shipping service levels, we encourage you to temporarily turn off the Prime badge on your offers to contain the impact on the customer experience. Once the weather improves, and you are able to ship orders on time, you can turn on your Prime badge.
- Contact buyers through the Buyer-Seller Messaging Service about the status of their orders for seller-fulfilled orders to be shipped within areas potentially impacted by the winter storm.
No action is required for products fulfilled by Amazon, and Amazon will handle messaging for all FBA orders impacted by the storm. If you have shipments en route to fulfillment centers in the impacted region, you should expect delays and potential carrier reschedule notifications.
For more information, see the Delivery delays due to natural disasters Help page.
SEAmod
Hi @Market-Central and all Sellers,
I’m sorry for the confusion around “respond to the performance notification” – no response is required from you unless you are directed to appeal. I hope this clarification helps!
SEAmod
Hi @Market-Central and all Sellers,
I’m sorry for the confusion around “respond to the performance notification” – no response is required from you unless you are directed to appeal. I hope this clarification helps!
SEAmod
Hi @Market-Central and all Sellers,
I’m sorry for the confusion around “respond to the performance notification” – no response is required from you unless you are directed to appeal. I hope this clarification helps!
76 replies
76 replies
Seller_jTjh2jXjnhBi8
This is really helpful. But honestly Amazon, it’s now Thursday afternoon. This would have been much more helpful 4-5 days ago.
Seller_KdJDxaM4OHWq5
I stand corrected- I’ve said that Amazon would not take a kind approach several times. With that, I am truly and deeply impressed by this move. This is kind, considerate, and thoughtful of Amazon, and I respect them for helping their sellers out in this way. I’ve rarely been this happy to be wrong. Thank you, Amazon, for making a good choice. Despite the incoming vitriol from disgruntled sellers, you have my respect for this
Seller_olet7eVOHxQZd
Surprising and great that Amazon is doing this. Bad that you put the statement above with no method or instructions on how to do it.
Seller_q1DEpOp63CKrZ
The post offices were closed until today, I shipped all my pending orders in the morning when I confirmed I could drop off packages, but now I have the dreaded “Your account is at risk of deactivation” due to late shipment rate.
Where exactly is it that I can describe my situation on my account? I’ve clicked everywhere and there’s no field available or anything of the sort.
Seller_R2dP7Hunjcdj0
So, IF we are to assume that the Buyer’s delivery MAY be affected we, the Sellers are required to preemptively contact the Buyer?
And tell them WHAT, exactly? How are we (the Sellers) to know WHICH deliveries MAY be affected, and HOW they may be affected? Exactly WHAT are we supposed to tell the Buyers?
And more importantly, IF the package delivery is delayed, will the Sellers be held responsible by Amazon even if they used “Amazon Buy Postage” and “shipped on time”?
I do not find Amazon’s message to be helpful at all…
Seller_xChY9wAo7PTVr
I have done all the advised, SFP off, vacation on, Everything dropped off USPS and UPS on Tuesday.
No orders pending.
However, contacting buyers is another obstacle all together. Amazon buyers are are amongst the most unresponsive between all platforms.
Seller_fk4AdRN801e4y
I’m going to add one more pertinent concern.
Am I to understand that we can “violate” the update to the Seller Agreement prohibiting pre-emptive buyer-seller contact? In other words, am I to understand this is a license to contact customers when common sense dictates that contacting them to apologize about shipping delays would in fact serve to delight Amazon customers?
Because:
-
The way I understood the changes to those rules, this is not allowed. If I were a Terminator, which order do I follow? They conflict.
-
I was going to update my customers in the Bay, but, surprise surprise, eBay already changed the order tracking page to display a weather advisory, and I was notified on Tuesday that (above all!!!) negative feedback due to weather related delays will automatically be
stricken out[I misspoke, they aren’t Amazon, they _remove_ it outright] and performance metrics impacts will be automatically reversed. Their message basically ends with “You don’t have to do anything. Love & peace.”
Come on. You can’t tell me you’re incapable of that. Feedback reversal is a pipe dream here at this point, but Amazon should be far better equipped to automatically reverse metrics impact due to a severe weather event. Or can AWS not handle that?
For crying out loud.
Seller_xChY9wAo7PTVr
As I stated above, slim chance you would get in touch with any buyer. I had one contact me about a missing package and when I responded his mailbox was shot. So I just let it ride and have Amazon handle it as that is their responsibility.
Seller_xOl9BuQiOqQJf
What about the orders that are going to Texas area and delayed due to bad weather condition? Are you going to do something about it too?
Seller_f5NinHPryoyCJ
Well, this is completely ridiculous. I live in California, where the weather is beautiful, but some of my customers live in Texas and elsewhere where the weather is horrible, and deliveries are affected. So why wouldn’t I have the right to appeal late deliveries due to inclement weather?
Seller_jTjh2jXjnhBi8
This is really helpful. But honestly Amazon, it’s now Thursday afternoon. This would have been much more helpful 4-5 days ago.
Seller_jTjh2jXjnhBi8
This is really helpful. But honestly Amazon, it’s now Thursday afternoon. This would have been much more helpful 4-5 days ago.
Seller_KdJDxaM4OHWq5
I stand corrected- I’ve said that Amazon would not take a kind approach several times. With that, I am truly and deeply impressed by this move. This is kind, considerate, and thoughtful of Amazon, and I respect them for helping their sellers out in this way. I’ve rarely been this happy to be wrong. Thank you, Amazon, for making a good choice. Despite the incoming vitriol from disgruntled sellers, you have my respect for this
Seller_KdJDxaM4OHWq5
I stand corrected- I’ve said that Amazon would not take a kind approach several times. With that, I am truly and deeply impressed by this move. This is kind, considerate, and thoughtful of Amazon, and I respect them for helping their sellers out in this way. I’ve rarely been this happy to be wrong. Thank you, Amazon, for making a good choice. Despite the incoming vitriol from disgruntled sellers, you have my respect for this
Seller_olet7eVOHxQZd
Surprising and great that Amazon is doing this. Bad that you put the statement above with no method or instructions on how to do it.
Seller_olet7eVOHxQZd
Surprising and great that Amazon is doing this. Bad that you put the statement above with no method or instructions on how to do it.
Seller_q1DEpOp63CKrZ
The post offices were closed until today, I shipped all my pending orders in the morning when I confirmed I could drop off packages, but now I have the dreaded “Your account is at risk of deactivation” due to late shipment rate.
Where exactly is it that I can describe my situation on my account? I’ve clicked everywhere and there’s no field available or anything of the sort.
Seller_q1DEpOp63CKrZ
The post offices were closed until today, I shipped all my pending orders in the morning when I confirmed I could drop off packages, but now I have the dreaded “Your account is at risk of deactivation” due to late shipment rate.
Where exactly is it that I can describe my situation on my account? I’ve clicked everywhere and there’s no field available or anything of the sort.
Seller_R2dP7Hunjcdj0
So, IF we are to assume that the Buyer’s delivery MAY be affected we, the Sellers are required to preemptively contact the Buyer?
And tell them WHAT, exactly? How are we (the Sellers) to know WHICH deliveries MAY be affected, and HOW they may be affected? Exactly WHAT are we supposed to tell the Buyers?
And more importantly, IF the package delivery is delayed, will the Sellers be held responsible by Amazon even if they used “Amazon Buy Postage” and “shipped on time”?
I do not find Amazon’s message to be helpful at all…
Seller_R2dP7Hunjcdj0
So, IF we are to assume that the Buyer’s delivery MAY be affected we, the Sellers are required to preemptively contact the Buyer?
And tell them WHAT, exactly? How are we (the Sellers) to know WHICH deliveries MAY be affected, and HOW they may be affected? Exactly WHAT are we supposed to tell the Buyers?
And more importantly, IF the package delivery is delayed, will the Sellers be held responsible by Amazon even if they used “Amazon Buy Postage” and “shipped on time”?
I do not find Amazon’s message to be helpful at all…
Seller_xChY9wAo7PTVr
I have done all the advised, SFP off, vacation on, Everything dropped off USPS and UPS on Tuesday.
No orders pending.
However, contacting buyers is another obstacle all together. Amazon buyers are are amongst the most unresponsive between all platforms.
Seller_xChY9wAo7PTVr
I have done all the advised, SFP off, vacation on, Everything dropped off USPS and UPS on Tuesday.
No orders pending.
However, contacting buyers is another obstacle all together. Amazon buyers are are amongst the most unresponsive between all platforms.
Seller_fk4AdRN801e4y
I’m going to add one more pertinent concern.
Am I to understand that we can “violate” the update to the Seller Agreement prohibiting pre-emptive buyer-seller contact? In other words, am I to understand this is a license to contact customers when common sense dictates that contacting them to apologize about shipping delays would in fact serve to delight Amazon customers?
Because:
-
The way I understood the changes to those rules, this is not allowed. If I were a Terminator, which order do I follow? They conflict.
-
I was going to update my customers in the Bay, but, surprise surprise, eBay already changed the order tracking page to display a weather advisory, and I was notified on Tuesday that (above all!!!) negative feedback due to weather related delays will automatically be
stricken out[I misspoke, they aren’t Amazon, they _remove_ it outright] and performance metrics impacts will be automatically reversed. Their message basically ends with “You don’t have to do anything. Love & peace.”
Come on. You can’t tell me you’re incapable of that. Feedback reversal is a pipe dream here at this point, but Amazon should be far better equipped to automatically reverse metrics impact due to a severe weather event. Or can AWS not handle that?
For crying out loud.
Seller_fk4AdRN801e4y
I’m going to add one more pertinent concern.
Am I to understand that we can “violate” the update to the Seller Agreement prohibiting pre-emptive buyer-seller contact? In other words, am I to understand this is a license to contact customers when common sense dictates that contacting them to apologize about shipping delays would in fact serve to delight Amazon customers?
Because:
-
The way I understood the changes to those rules, this is not allowed. If I were a Terminator, which order do I follow? They conflict.
-
I was going to update my customers in the Bay, but, surprise surprise, eBay already changed the order tracking page to display a weather advisory, and I was notified on Tuesday that (above all!!!) negative feedback due to weather related delays will automatically be
stricken out[I misspoke, they aren’t Amazon, they _remove_ it outright] and performance metrics impacts will be automatically reversed. Their message basically ends with “You don’t have to do anything. Love & peace.”
Come on. You can’t tell me you’re incapable of that. Feedback reversal is a pipe dream here at this point, but Amazon should be far better equipped to automatically reverse metrics impact due to a severe weather event. Or can AWS not handle that?
For crying out loud.
Seller_xChY9wAo7PTVr
As I stated above, slim chance you would get in touch with any buyer. I had one contact me about a missing package and when I responded his mailbox was shot. So I just let it ride and have Amazon handle it as that is their responsibility.
Seller_xChY9wAo7PTVr
As I stated above, slim chance you would get in touch with any buyer. I had one contact me about a missing package and when I responded his mailbox was shot. So I just let it ride and have Amazon handle it as that is their responsibility.
Seller_xOl9BuQiOqQJf
What about the orders that are going to Texas area and delayed due to bad weather condition? Are you going to do something about it too?
Seller_xOl9BuQiOqQJf
What about the orders that are going to Texas area and delayed due to bad weather condition? Are you going to do something about it too?
Seller_f5NinHPryoyCJ
Well, this is completely ridiculous. I live in California, where the weather is beautiful, but some of my customers live in Texas and elsewhere where the weather is horrible, and deliveries are affected. So why wouldn’t I have the right to appeal late deliveries due to inclement weather?
Seller_f5NinHPryoyCJ
Well, this is completely ridiculous. I live in California, where the weather is beautiful, but some of my customers live in Texas and elsewhere where the weather is horrible, and deliveries are affected. So why wouldn’t I have the right to appeal late deliveries due to inclement weather?
