SEAmod updated Paragraph 2 at 6:20 pm PST
If you live in Texas or any of the areas impacted by the severe winter storms, your safety and the viability of your business are important to us.
If the storm and any resulting seller-fulfilled order issues affect your performance metrics you may be receiving automated warning emails regarding your order performance metrics. When you are able to return to business operations, if you are required to appeal, please include a brief description of how your business was impacted. We will mitigate any impact to your account health as a result of the severe weather and its effects on your operations.
Here are some actions you can take to help protect your business:
- Consider temporarily setting your seller-fulfilled listings to inactive if you anticipate that you are unable to meet your shipping service levels. For more information, see the Listing status for vacations, holidays, and other absences Help page.
- If you anticipate that you cannot meet your shipping service levels, we encourage you to temporarily turn off the Prime badge on your offers to contain the impact on the customer experience. Once the weather improves, and you are able to ship orders on time, you can turn on your Prime badge.
- Contact buyers through the Buyer-Seller Messaging Service about the status of their orders for seller-fulfilled orders to be shipped within areas potentially impacted by the winter storm.
No action is required for products fulfilled by Amazon, and Amazon will handle messaging for all FBA orders impacted by the storm. If you have shipments en route to fulfillment centers in the impacted region, you should expect delays and potential carrier reschedule notifications.
For more information, see the Delivery delays due to natural disasters Help page.