....Velocity review on Memorial Day Weekend!?
Just a pure money$$ grab.
The morning of our regular transfer, the weekend of our normally (like, every year) busiest week of the year, we are hit with a Velocity Review,
Just taking (well, holding…) the money, not stopping us from selling.
Here’s the kind note we received (like a bank robber to the teller…)
Hello,
We are reviewing your Amazon com seller account. A reserve equal to your gross sales amount for the preceding 14 days will apply while your account is under review. Based on your order volume, the amount of the reserve may change daily.
When your account balance exceeds this reserve amount, you will be able to transfer funds based on your settlement schedule. You can view details on the Payments page in the Reports section of Seller Central (https // sellercentral .amazon.com/gp/payments-account/settlement-summary html).
Please continue to ship orders and only list items that you can send by the expected ship date.
You can help by sending us more information about your business**. Click the Appeal button next to this message on the Performance Notifications page in Seller Central**
we agree we have increased sales volume, but the percentage increase from Jan-Feb to now is the same it has been every year…
Oh… and despite the fact that they say to hit the ol’ APPEAL BUTTON, there is no such button.
As we said, sales proceeding as normal, but our money is gone from the payments page report, (as in all marked as unavailable balance…)
wow.
just wow.
Seller_Xpktjspu2oF5C
You are the odd duck, most everyone else is slow. They might have been doing you a favor by waiting till low sales time that is based upon sales from many others.
Seller_KpCKCaCKNTwRH
Maybe it was something you said.
Seller_AOmjuXRQUd11f
You do realize that this is all bot driven by data, right? There actually isn’t someone behind your account hitting the red stop button on the disbursement with a maniacal laugh. While I do agree with you that it can be frustrating, your business is pushing its upper credit limits on Amazon. That is great. You are growing. Start a case by contacting Amazon and ask them if there is anything that you can provide to speed up the process. I have done so in the past and have seen as little as 6-12 hour turnarounds. Additionally, after you have been cleared you can request a courtesy disbursement which I have done many times in the past. Growing pains… Happy selling.
Seller_VNEWPX4GisxNy
Lucky you. We normally do 15-30 orders/day and in the batch for today I have 1-order. Very sad day for us
Seller_YZqZQFMixqA3B
Who did you anger at Amazon to deserve such a thing?
Seller_wCglRGzmL6Y0J
Hello,
We have reviewed your account and decided we will continue to apply a reserve to your account. The reserve will apply while we evaluate your performance metrics and may be modified or removed as your performance improves.
We will send you an email when we have completed our review. To learn more about account reviews, search for “Velocity Limits and Account Reviews” in Seller Central Help.
We may not respond to further emails about this issue.
Sincerely,
Seller Performance Team
Amazon.com
Now understand this. ODR = 0.28%
ODR = .28%
Let that sink in for just a moment folks.
ODR all under requirements
Order Defect Rate Target: under 1% 0.28% xx of xx,075 orders
Negative Feedback: 0.00% 0 of xx,075 order
A-to-z Guarantee claims 0.19% xx of xx,075 orders
Chargeback claims 0.09% xx of xx,075 orders
Seller Fulfilled
Late Shipment RateTarget: under 4%
2.89% xx of xx,384 orders 30 days
Pre-fulfillment Cancel Rate Target: under 2.5%
0.46% xx of xx,078 orders 7 days
Valid Tracking Rate Target: over 95%
98.41% xxx of xx,067 orders 30 days
Intellectual Property Complaints Target: 0 Complaints
2
(related items that we did have listed, but never actually sold…)
Just got the IP last week, Never have received one before, very low ranking items (as in, not popular)
So really? They are going to wait and see if Metrics improve?
Seller_aMHqH6794wbLy
Typical Amazon - very, very typical!
Seller_TKL6dGFBzXJyV
Imagine by doing 10s of thousands of sellers this way and holding millions and millions of dollars how much interest that can be?
Seller_tQebTRPfZTTxF
They’re holding our funds hostage, too. It’s less than $500, but that’s money that we need to pay rent on our store.
