USPS Shows delivered into mailbox but buyer says he don't receive package
hello,
we sent a package to USA by USPS. Because of Bad weather in USPS delayed delivery but after two days USPS delivered the package into buyer’s mailbox.
But buyer messaged us and says that he still don’t receive the package. When we talk with amazon support they says that they required signature proof delivery for take any action.
So what should we do?
Anybody have any idea?
10 replies
Seller_zwa0vzNCUEGen
If it was shipped with Amazon shipping advise them to file a to z claim reason : not received and amazon will cover it. If you did not ship amazon shipping you will be responsible for the refund
Edited by: cliff on Jan 18, 2018 5:49 AM
Seller_Q6plO2idnbwH5
We have this happen frequently,it seems the computer system gets ahead of the actual delivery,many times we ask the customer to give it another day or two and it shows up.
Not always but a lot of times,and then of course you have a certain amount of people will claim they did not get it when they did but they have figured out how to take advavtage of the system!
Seller_vgkys5W7UJLKe
Ship all expensive items with signature confirmation. If you can afford to lose the amount of the sale, don’t bother. I always ship with Amazon, but was unable to get them to cover an Item Not Received–not sure what I did wrong.
Seller_4ytiIA3Ul8p0U
You can get GPS scan information from the USPS. They have the location of where the package was last scanned. Sometimes things are delivered to a neighbor’s house and this will help determine this.
Seller_K1y9IwGH7quZf
In this situation, I usual call the post office responsible for the delivery.
I kindly explain that the customer states that the item was not delivered even though the status showed delivered.
Ask them for the GPS location scan of the package and verify it was scanned in front of the ship-to address.
I usually message the customer and state
" NAME,
We have contacted your local United States Post Office for (then zip-code).
We spoke with the USPS Post Master (Postmasters Name) in charge of delivery and confirmed that the GPS Location Scan of your package was located in front of your residence.
Please check in or around your mailbox, or ask other members of household. Also, there have been cases where the carrier will leave the package at the front door but scan it as mailbox.
To speak with the carrier of your route please contact your local USPS.
USPS Address: #########
USPS Phone: ######
Point of Contact: (Postmasters Name)
Thank you,
(Company Name)"
9 times out of 10 the customer will say they found it or the ummm… my child had it.
USPS offers the GPS Scans so that way you know for sure that it made it to the residence.
Best of Luck
Seller_vsNQZ164zOBMI
It’s true, the other reply you have. The USPS trucks now have GPS. I bought from Amazon and was notified I received my products. Being a seller, I felt awful that it has now happened to me where buyers state they didn’t get it. Sure enough, when I called “MY” post office, they checked while I was on the phone and knew exactly where the package was left (one street behind me with the same house number). I’ve learned from that. Call the USPS office where the package claims delivered. The faster you ask, the better the chance to get it to the correct buyer. Good luck!
Seller_A1HRU6Nphnic0
This happened to me a couple of days ago, and I lost the A-to-Z claim even though USPS showed it as delivered to the mailbox. It’s not the first time, either.
I’m not surprised to be scammed – there are a fair amount of folks out there who are out for a quick buck. But the way Amazon handles these is frustrating for a few reasons.
- Info on buyer behavior. We’re in the age of big data, and Amazon keeps info on all purchases on the Amazon platform. However, they don’t share it with us, so while Amazon can decide whether or not to ship a purchase from Amazon based on customer behavior, we don’t have that ability. Someone can run the “didn’t receive it” scam 10 times, and the 11th time they place an order Amazon will know about their behavior but we won’t. So Amazon is disadvantaging the third-party sellers on their platform, compared to the (often same) items Amazon is offering directly.
- Penalties for non-shipment. If somehow we ever did figure out that a particular buyer is likely to be a scammer and refuse to ship, Amazon would penalize us for that decision as it would hit our metrics. Amazon, of course, can always decide not to ship its OWN products to a likely scammer, and doubtless it won’t penalize itself for that decision.
- Amazon shipping. From the discussion above, it sounds like Amazon is penalizing sellers for using other shipping providers, by giving our money to buyers who make A-to-Z claims when we buy shipping from anyone but Amazon.
- Conflict of interest. It feels like the reason Amazon takes these actions is probably because it has an inherent conflict of interest, both operating the marketplace and being the biggest seller in the marketplace. This is unlike other more “pure” marketplaces where the company running the marketplace isn’t a big seller of goods as well.
- Antitrust? I’m no antitrust lawyer, but if we have one on these boards I’d be interested to hear if these types of anticompetitive behavior rise to the level of violations of US antitrust laws. They don’t feel right to me, but I suppose it’s a legal question ultimately.
Of course I’m just raising questions here, not making legal conclusions. But I’d be interested in others’ views on these concerns.
Seller_qKlZz55tpFhQl
what policy that says they cover an did not receive. I could save a ton on Signature Required then. I always use Amazon shipping
Seller_KyZirfAVIsqrP
Refund, move on. You don’t have signature and anyway you will lose. If you don’t refund now you will get hit once a-z claim filed.
USPS Shows delivered into mailbox but buyer says he don't receive package
hello,
we sent a package to USA by USPS. Because of Bad weather in USPS delayed delivery but after two days USPS delivered the package into buyer’s mailbox.
But buyer messaged us and says that he still don’t receive the package. When we talk with amazon support they says that they required signature proof delivery for take any action.
So what should we do?
Anybody have any idea?
USPS Shows delivered into mailbox but buyer says he don't receive package
hello,
we sent a package to USA by USPS. Because of Bad weather in USPS delayed delivery but after two days USPS delivered the package into buyer’s mailbox.
But buyer messaged us and says that he still don’t receive the package. When we talk with amazon support they says that they required signature proof delivery for take any action.
So what should we do?
Anybody have any idea?
10 replies
10 replies
Seller_zwa0vzNCUEGen
If it was shipped with Amazon shipping advise them to file a to z claim reason : not received and amazon will cover it. If you did not ship amazon shipping you will be responsible for the refund
Edited by: cliff on Jan 18, 2018 5:49 AM
Seller_Q6plO2idnbwH5
We have this happen frequently,it seems the computer system gets ahead of the actual delivery,many times we ask the customer to give it another day or two and it shows up.
Not always but a lot of times,and then of course you have a certain amount of people will claim they did not get it when they did but they have figured out how to take advavtage of the system!
Seller_vgkys5W7UJLKe
Ship all expensive items with signature confirmation. If you can afford to lose the amount of the sale, don’t bother. I always ship with Amazon, but was unable to get them to cover an Item Not Received–not sure what I did wrong.
Seller_4ytiIA3Ul8p0U
You can get GPS scan information from the USPS. They have the location of where the package was last scanned. Sometimes things are delivered to a neighbor’s house and this will help determine this.
Seller_K1y9IwGH7quZf
In this situation, I usual call the post office responsible for the delivery.
I kindly explain that the customer states that the item was not delivered even though the status showed delivered.
Ask them for the GPS location scan of the package and verify it was scanned in front of the ship-to address.
I usually message the customer and state
" NAME,
We have contacted your local United States Post Office for (then zip-code).
We spoke with the USPS Post Master (Postmasters Name) in charge of delivery and confirmed that the GPS Location Scan of your package was located in front of your residence.
Please check in or around your mailbox, or ask other members of household. Also, there have been cases where the carrier will leave the package at the front door but scan it as mailbox.
To speak with the carrier of your route please contact your local USPS.
USPS Address: #########
USPS Phone: ######
Point of Contact: (Postmasters Name)
Thank you,
(Company Name)"
9 times out of 10 the customer will say they found it or the ummm… my child had it.
USPS offers the GPS Scans so that way you know for sure that it made it to the residence.
Best of Luck
Seller_vsNQZ164zOBMI
It’s true, the other reply you have. The USPS trucks now have GPS. I bought from Amazon and was notified I received my products. Being a seller, I felt awful that it has now happened to me where buyers state they didn’t get it. Sure enough, when I called “MY” post office, they checked while I was on the phone and knew exactly where the package was left (one street behind me with the same house number). I’ve learned from that. Call the USPS office where the package claims delivered. The faster you ask, the better the chance to get it to the correct buyer. Good luck!
Seller_A1HRU6Nphnic0
This happened to me a couple of days ago, and I lost the A-to-Z claim even though USPS showed it as delivered to the mailbox. It’s not the first time, either.
I’m not surprised to be scammed – there are a fair amount of folks out there who are out for a quick buck. But the way Amazon handles these is frustrating for a few reasons.
- Info on buyer behavior. We’re in the age of big data, and Amazon keeps info on all purchases on the Amazon platform. However, they don’t share it with us, so while Amazon can decide whether or not to ship a purchase from Amazon based on customer behavior, we don’t have that ability. Someone can run the “didn’t receive it” scam 10 times, and the 11th time they place an order Amazon will know about their behavior but we won’t. So Amazon is disadvantaging the third-party sellers on their platform, compared to the (often same) items Amazon is offering directly.
- Penalties for non-shipment. If somehow we ever did figure out that a particular buyer is likely to be a scammer and refuse to ship, Amazon would penalize us for that decision as it would hit our metrics. Amazon, of course, can always decide not to ship its OWN products to a likely scammer, and doubtless it won’t penalize itself for that decision.
- Amazon shipping. From the discussion above, it sounds like Amazon is penalizing sellers for using other shipping providers, by giving our money to buyers who make A-to-Z claims when we buy shipping from anyone but Amazon.
- Conflict of interest. It feels like the reason Amazon takes these actions is probably because it has an inherent conflict of interest, both operating the marketplace and being the biggest seller in the marketplace. This is unlike other more “pure” marketplaces where the company running the marketplace isn’t a big seller of goods as well.
- Antitrust? I’m no antitrust lawyer, but if we have one on these boards I’d be interested to hear if these types of anticompetitive behavior rise to the level of violations of US antitrust laws. They don’t feel right to me, but I suppose it’s a legal question ultimately.
Of course I’m just raising questions here, not making legal conclusions. But I’d be interested in others’ views on these concerns.
Seller_qKlZz55tpFhQl
what policy that says they cover an did not receive. I could save a ton on Signature Required then. I always use Amazon shipping
Seller_KyZirfAVIsqrP
Refund, move on. You don’t have signature and anyway you will lose. If you don’t refund now you will get hit once a-z claim filed.
Seller_zwa0vzNCUEGen
If it was shipped with Amazon shipping advise them to file a to z claim reason : not received and amazon will cover it. If you did not ship amazon shipping you will be responsible for the refund
Edited by: cliff on Jan 18, 2018 5:49 AM
Seller_zwa0vzNCUEGen
If it was shipped with Amazon shipping advise them to file a to z claim reason : not received and amazon will cover it. If you did not ship amazon shipping you will be responsible for the refund
Edited by: cliff on Jan 18, 2018 5:49 AM
Seller_Q6plO2idnbwH5
We have this happen frequently,it seems the computer system gets ahead of the actual delivery,many times we ask the customer to give it another day or two and it shows up.
Not always but a lot of times,and then of course you have a certain amount of people will claim they did not get it when they did but they have figured out how to take advavtage of the system!
Seller_Q6plO2idnbwH5
We have this happen frequently,it seems the computer system gets ahead of the actual delivery,many times we ask the customer to give it another day or two and it shows up.
Not always but a lot of times,and then of course you have a certain amount of people will claim they did not get it when they did but they have figured out how to take advavtage of the system!
Seller_vgkys5W7UJLKe
Ship all expensive items with signature confirmation. If you can afford to lose the amount of the sale, don’t bother. I always ship with Amazon, but was unable to get them to cover an Item Not Received–not sure what I did wrong.
Seller_vgkys5W7UJLKe
Ship all expensive items with signature confirmation. If you can afford to lose the amount of the sale, don’t bother. I always ship with Amazon, but was unable to get them to cover an Item Not Received–not sure what I did wrong.
Seller_4ytiIA3Ul8p0U
You can get GPS scan information from the USPS. They have the location of where the package was last scanned. Sometimes things are delivered to a neighbor’s house and this will help determine this.
Seller_4ytiIA3Ul8p0U
You can get GPS scan information from the USPS. They have the location of where the package was last scanned. Sometimes things are delivered to a neighbor’s house and this will help determine this.
Seller_K1y9IwGH7quZf
In this situation, I usual call the post office responsible for the delivery.
I kindly explain that the customer states that the item was not delivered even though the status showed delivered.
Ask them for the GPS location scan of the package and verify it was scanned in front of the ship-to address.
I usually message the customer and state
" NAME,
We have contacted your local United States Post Office for (then zip-code).
We spoke with the USPS Post Master (Postmasters Name) in charge of delivery and confirmed that the GPS Location Scan of your package was located in front of your residence.
Please check in or around your mailbox, or ask other members of household. Also, there have been cases where the carrier will leave the package at the front door but scan it as mailbox.
To speak with the carrier of your route please contact your local USPS.
USPS Address: #########
USPS Phone: ######
Point of Contact: (Postmasters Name)
Thank you,
(Company Name)"
9 times out of 10 the customer will say they found it or the ummm… my child had it.
USPS offers the GPS Scans so that way you know for sure that it made it to the residence.
Best of Luck
Seller_K1y9IwGH7quZf
In this situation, I usual call the post office responsible for the delivery.
I kindly explain that the customer states that the item was not delivered even though the status showed delivered.
Ask them for the GPS location scan of the package and verify it was scanned in front of the ship-to address.
I usually message the customer and state
" NAME,
We have contacted your local United States Post Office for (then zip-code).
We spoke with the USPS Post Master (Postmasters Name) in charge of delivery and confirmed that the GPS Location Scan of your package was located in front of your residence.
Please check in or around your mailbox, or ask other members of household. Also, there have been cases where the carrier will leave the package at the front door but scan it as mailbox.
To speak with the carrier of your route please contact your local USPS.
USPS Address: #########
USPS Phone: ######
Point of Contact: (Postmasters Name)
Thank you,
(Company Name)"
9 times out of 10 the customer will say they found it or the ummm… my child had it.
USPS offers the GPS Scans so that way you know for sure that it made it to the residence.
Best of Luck
Seller_vsNQZ164zOBMI
It’s true, the other reply you have. The USPS trucks now have GPS. I bought from Amazon and was notified I received my products. Being a seller, I felt awful that it has now happened to me where buyers state they didn’t get it. Sure enough, when I called “MY” post office, they checked while I was on the phone and knew exactly where the package was left (one street behind me with the same house number). I’ve learned from that. Call the USPS office where the package claims delivered. The faster you ask, the better the chance to get it to the correct buyer. Good luck!
Seller_vsNQZ164zOBMI
It’s true, the other reply you have. The USPS trucks now have GPS. I bought from Amazon and was notified I received my products. Being a seller, I felt awful that it has now happened to me where buyers state they didn’t get it. Sure enough, when I called “MY” post office, they checked while I was on the phone and knew exactly where the package was left (one street behind me with the same house number). I’ve learned from that. Call the USPS office where the package claims delivered. The faster you ask, the better the chance to get it to the correct buyer. Good luck!
Seller_A1HRU6Nphnic0
This happened to me a couple of days ago, and I lost the A-to-Z claim even though USPS showed it as delivered to the mailbox. It’s not the first time, either.
I’m not surprised to be scammed – there are a fair amount of folks out there who are out for a quick buck. But the way Amazon handles these is frustrating for a few reasons.
- Info on buyer behavior. We’re in the age of big data, and Amazon keeps info on all purchases on the Amazon platform. However, they don’t share it with us, so while Amazon can decide whether or not to ship a purchase from Amazon based on customer behavior, we don’t have that ability. Someone can run the “didn’t receive it” scam 10 times, and the 11th time they place an order Amazon will know about their behavior but we won’t. So Amazon is disadvantaging the third-party sellers on their platform, compared to the (often same) items Amazon is offering directly.
- Penalties for non-shipment. If somehow we ever did figure out that a particular buyer is likely to be a scammer and refuse to ship, Amazon would penalize us for that decision as it would hit our metrics. Amazon, of course, can always decide not to ship its OWN products to a likely scammer, and doubtless it won’t penalize itself for that decision.
- Amazon shipping. From the discussion above, it sounds like Amazon is penalizing sellers for using other shipping providers, by giving our money to buyers who make A-to-Z claims when we buy shipping from anyone but Amazon.
- Conflict of interest. It feels like the reason Amazon takes these actions is probably because it has an inherent conflict of interest, both operating the marketplace and being the biggest seller in the marketplace. This is unlike other more “pure” marketplaces where the company running the marketplace isn’t a big seller of goods as well.
- Antitrust? I’m no antitrust lawyer, but if we have one on these boards I’d be interested to hear if these types of anticompetitive behavior rise to the level of violations of US antitrust laws. They don’t feel right to me, but I suppose it’s a legal question ultimately.
Of course I’m just raising questions here, not making legal conclusions. But I’d be interested in others’ views on these concerns.
Seller_A1HRU6Nphnic0
This happened to me a couple of days ago, and I lost the A-to-Z claim even though USPS showed it as delivered to the mailbox. It’s not the first time, either.
I’m not surprised to be scammed – there are a fair amount of folks out there who are out for a quick buck. But the way Amazon handles these is frustrating for a few reasons.
- Info on buyer behavior. We’re in the age of big data, and Amazon keeps info on all purchases on the Amazon platform. However, they don’t share it with us, so while Amazon can decide whether or not to ship a purchase from Amazon based on customer behavior, we don’t have that ability. Someone can run the “didn’t receive it” scam 10 times, and the 11th time they place an order Amazon will know about their behavior but we won’t. So Amazon is disadvantaging the third-party sellers on their platform, compared to the (often same) items Amazon is offering directly.
- Penalties for non-shipment. If somehow we ever did figure out that a particular buyer is likely to be a scammer and refuse to ship, Amazon would penalize us for that decision as it would hit our metrics. Amazon, of course, can always decide not to ship its OWN products to a likely scammer, and doubtless it won’t penalize itself for that decision.
- Amazon shipping. From the discussion above, it sounds like Amazon is penalizing sellers for using other shipping providers, by giving our money to buyers who make A-to-Z claims when we buy shipping from anyone but Amazon.
- Conflict of interest. It feels like the reason Amazon takes these actions is probably because it has an inherent conflict of interest, both operating the marketplace and being the biggest seller in the marketplace. This is unlike other more “pure” marketplaces where the company running the marketplace isn’t a big seller of goods as well.
- Antitrust? I’m no antitrust lawyer, but if we have one on these boards I’d be interested to hear if these types of anticompetitive behavior rise to the level of violations of US antitrust laws. They don’t feel right to me, but I suppose it’s a legal question ultimately.
Of course I’m just raising questions here, not making legal conclusions. But I’d be interested in others’ views on these concerns.
Seller_qKlZz55tpFhQl
what policy that says they cover an did not receive. I could save a ton on Signature Required then. I always use Amazon shipping
Seller_qKlZz55tpFhQl
what policy that says they cover an did not receive. I could save a ton on Signature Required then. I always use Amazon shipping
Seller_KyZirfAVIsqrP
Refund, move on. You don’t have signature and anyway you will lose. If you don’t refund now you will get hit once a-z claim filed.
Seller_KyZirfAVIsqrP
Refund, move on. You don’t have signature and anyway you will lose. If you don’t refund now you will get hit once a-z claim filed.
