Trademark complaint filed, then retracted, still not good enough for Amazon
Here is a tricky one…
For some odd reason, a company names OPSEC reported my own trademarked brand to Amazon. We contacted the OPSEC company, they admitted the error and sent a retraction to Amazon admitting it (they also CC’d us on the response)
I never heard anything from Amazon, so I sent an email to the notice-dispute address. I provided a copy of the email sent, then got this response which makes no sense and clearly is just chosen from a pre formatted template. Any suggestions on how to deal with this would be greatly appreciated.
Hello,
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. . Please send this information, any other documentation, and a list of impacted ASINS to notice-dispute@amazon.com.
Where do I send this information?
Send this information to notice-dispute@amazon.com.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.
ASIN: XXXX
Complaint ID: XXXXX
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
– Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
Trademark complaint filed, then retracted, still not good enough for Amazon
Here is a tricky one…
For some odd reason, a company names OPSEC reported my own trademarked brand to Amazon. We contacted the OPSEC company, they admitted the error and sent a retraction to Amazon admitting it (they also CC’d us on the response)
I never heard anything from Amazon, so I sent an email to the notice-dispute address. I provided a copy of the email sent, then got this response which makes no sense and clearly is just chosen from a pre formatted template. Any suggestions on how to deal with this would be greatly appreciated.
Hello,
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. . Please send this information, any other documentation, and a list of impacted ASINS to notice-dispute@amazon.com.
Where do I send this information?
Send this information to notice-dispute@amazon.com.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.
ASIN: XXXX
Complaint ID: XXXXX
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
– Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
21 replies
Seller_M04MjNuWAA1Xz
If your brand is trademarked, then OPSEC has caused you damages. I’d have my attorney handle this one - dealing both with OPSEC and Amazon’s legal department.
Seller_bbR4XLkBviRA8
I did let my attorney handle it. He contacted OPSEC legal dept, they immediately retracted their complaint.
In regards to Amazon’s legal department, first you would have to arbitrate as we agree to arbitration when we accept their TOS
Seller_nstkdGWZl0SW0
Reply with ESCALATION REQUEST.
Tell them clearly that you are the actual owner and provide documentation.
Seller_bbR4XLkBviRA8
What is the phone number and/or email to Amazon’s legal department?
Seller_KdrJOvaWf34n2
I’m having a similar issue but related to a mistaken safety complaint that was also withdrawn by the customer 2 days later. The Product Safety Team suspended our all most popular asins 7 days before Christmas and they keep asking for a documentation that will take 4-8 months to collect.
Unbelievable.
Seller_wk6B8kLUR0ymX
Hello, Please print the retraction email which OPSEC send to Amazon, and then attach it to your email and send it to seller-performance-policy@amazon.com
Seller_wk6B8kLUR0ymX
You need to send copy of retraction email and a powerful plan of action. My suggestion is you need to contact {removed spam} , They charge some fee but i hope they’ll re-instate your account.
You can also read this article because we already faced this type problem. Thank you
Seller_wk6B8kLUR0ymX
It’s a great news if Amazon does not remove your selling privileges. In this case we suggest you, please delete that ASIN’s and be careful to list your listing against this brand. Thank you!
Seller_TDUBmq5zVK0Ah
Since the initial IPV was invalid, you should counter claim.
see
See in this case you are need to assert that the initial IPV was false and invalid. I would use my stock reason that the claim was false.
OPSEC claims are invalid, libelous, and a criminal act of perjury. The product represented by ASIN is trademarked by (Your name/biz name) and I am the owner of biz name, and the trademark per USPTO #xxxxxxx. OPSEC has admitted their claim was invalid per email attached.
Make sure to include a a signed PDF copy of the letter, do just email a text and “esign” this is Amazon, they are still in the 1990. Read my thread. Follow it.
You should also have your attorney send a claim of damages to OPSEC for your attorney fees, YOUR TIME (bill same rate as your attorney), lost sales. What OPSEC did is really no different then someone driving by a B&M store and tossing a molotov thru the window.
Trademark complaint filed, then retracted, still not good enough for Amazon
Here is a tricky one…
For some odd reason, a company names OPSEC reported my own trademarked brand to Amazon. We contacted the OPSEC company, they admitted the error and sent a retraction to Amazon admitting it (they also CC’d us on the response)
I never heard anything from Amazon, so I sent an email to the notice-dispute address. I provided a copy of the email sent, then got this response which makes no sense and clearly is just chosen from a pre formatted template. Any suggestions on how to deal with this would be greatly appreciated.
Hello,
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. . Please send this information, any other documentation, and a list of impacted ASINS to notice-dispute@amazon.com.
Where do I send this information?
Send this information to notice-dispute@amazon.com.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.
ASIN: XXXX
Complaint ID: XXXXX
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
– Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
Trademark complaint filed, then retracted, still not good enough for Amazon
Here is a tricky one…
For some odd reason, a company names OPSEC reported my own trademarked brand to Amazon. We contacted the OPSEC company, they admitted the error and sent a retraction to Amazon admitting it (they also CC’d us on the response)
I never heard anything from Amazon, so I sent an email to the notice-dispute address. I provided a copy of the email sent, then got this response which makes no sense and clearly is just chosen from a pre formatted template. Any suggestions on how to deal with this would be greatly appreciated.
Hello,
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. . Please send this information, any other documentation, and a list of impacted ASINS to notice-dispute@amazon.com.
Where do I send this information?
Send this information to notice-dispute@amazon.com.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.
ASIN: XXXX
Complaint ID: XXXXX
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
– Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
Trademark complaint filed, then retracted, still not good enough for Amazon
Here is a tricky one…
For some odd reason, a company names OPSEC reported my own trademarked brand to Amazon. We contacted the OPSEC company, they admitted the error and sent a retraction to Amazon admitting it (they also CC’d us on the response)
I never heard anything from Amazon, so I sent an email to the notice-dispute address. I provided a copy of the email sent, then got this response which makes no sense and clearly is just chosen from a pre formatted template. Any suggestions on how to deal with this would be greatly appreciated.
Hello,
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. . Please send this information, any other documentation, and a list of impacted ASINS to notice-dispute@amazon.com.
Where do I send this information?
Send this information to notice-dispute@amazon.com.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.
ASIN: XXXX
Complaint ID: XXXXX
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
– Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
21 replies
21 replies
Seller_M04MjNuWAA1Xz
If your brand is trademarked, then OPSEC has caused you damages. I’d have my attorney handle this one - dealing both with OPSEC and Amazon’s legal department.
Seller_bbR4XLkBviRA8
I did let my attorney handle it. He contacted OPSEC legal dept, they immediately retracted their complaint.
In regards to Amazon’s legal department, first you would have to arbitrate as we agree to arbitration when we accept their TOS
Seller_nstkdGWZl0SW0
Reply with ESCALATION REQUEST.
Tell them clearly that you are the actual owner and provide documentation.
Seller_bbR4XLkBviRA8
What is the phone number and/or email to Amazon’s legal department?
Seller_KdrJOvaWf34n2
I’m having a similar issue but related to a mistaken safety complaint that was also withdrawn by the customer 2 days later. The Product Safety Team suspended our all most popular asins 7 days before Christmas and they keep asking for a documentation that will take 4-8 months to collect.
Unbelievable.
Seller_wk6B8kLUR0ymX
Hello, Please print the retraction email which OPSEC send to Amazon, and then attach it to your email and send it to seller-performance-policy@amazon.com
Seller_wk6B8kLUR0ymX
You need to send copy of retraction email and a powerful plan of action. My suggestion is you need to contact {removed spam} , They charge some fee but i hope they’ll re-instate your account.
You can also read this article because we already faced this type problem. Thank you
Seller_wk6B8kLUR0ymX
It’s a great news if Amazon does not remove your selling privileges. In this case we suggest you, please delete that ASIN’s and be careful to list your listing against this brand. Thank you!
Seller_TDUBmq5zVK0Ah
Since the initial IPV was invalid, you should counter claim.
see
See in this case you are need to assert that the initial IPV was false and invalid. I would use my stock reason that the claim was false.
OPSEC claims are invalid, libelous, and a criminal act of perjury. The product represented by ASIN is trademarked by (Your name/biz name) and I am the owner of biz name, and the trademark per USPTO #xxxxxxx. OPSEC has admitted their claim was invalid per email attached.
Make sure to include a a signed PDF copy of the letter, do just email a text and “esign” this is Amazon, they are still in the 1990. Read my thread. Follow it.
You should also have your attorney send a claim of damages to OPSEC for your attorney fees, YOUR TIME (bill same rate as your attorney), lost sales. What OPSEC did is really no different then someone driving by a B&M store and tossing a molotov thru the window.
Seller_M04MjNuWAA1Xz
If your brand is trademarked, then OPSEC has caused you damages. I’d have my attorney handle this one - dealing both with OPSEC and Amazon’s legal department.
Seller_M04MjNuWAA1Xz
If your brand is trademarked, then OPSEC has caused you damages. I’d have my attorney handle this one - dealing both with OPSEC and Amazon’s legal department.
Seller_bbR4XLkBviRA8
I did let my attorney handle it. He contacted OPSEC legal dept, they immediately retracted their complaint.
In regards to Amazon’s legal department, first you would have to arbitrate as we agree to arbitration when we accept their TOS
Seller_bbR4XLkBviRA8
I did let my attorney handle it. He contacted OPSEC legal dept, they immediately retracted their complaint.
In regards to Amazon’s legal department, first you would have to arbitrate as we agree to arbitration when we accept their TOS
Seller_nstkdGWZl0SW0
Reply with ESCALATION REQUEST.
Tell them clearly that you are the actual owner and provide documentation.
Seller_nstkdGWZl0SW0
Reply with ESCALATION REQUEST.
Tell them clearly that you are the actual owner and provide documentation.
Seller_bbR4XLkBviRA8
What is the phone number and/or email to Amazon’s legal department?
Seller_bbR4XLkBviRA8
What is the phone number and/or email to Amazon’s legal department?
Seller_KdrJOvaWf34n2
I’m having a similar issue but related to a mistaken safety complaint that was also withdrawn by the customer 2 days later. The Product Safety Team suspended our all most popular asins 7 days before Christmas and they keep asking for a documentation that will take 4-8 months to collect.
Unbelievable.
Seller_KdrJOvaWf34n2
I’m having a similar issue but related to a mistaken safety complaint that was also withdrawn by the customer 2 days later. The Product Safety Team suspended our all most popular asins 7 days before Christmas and they keep asking for a documentation that will take 4-8 months to collect.
Unbelievable.
Seller_wk6B8kLUR0ymX
Hello, Please print the retraction email which OPSEC send to Amazon, and then attach it to your email and send it to seller-performance-policy@amazon.com
Seller_wk6B8kLUR0ymX
Hello, Please print the retraction email which OPSEC send to Amazon, and then attach it to your email and send it to seller-performance-policy@amazon.com
Seller_wk6B8kLUR0ymX
You need to send copy of retraction email and a powerful plan of action. My suggestion is you need to contact {removed spam} , They charge some fee but i hope they’ll re-instate your account.
You can also read this article because we already faced this type problem. Thank you
Seller_wk6B8kLUR0ymX
You need to send copy of retraction email and a powerful plan of action. My suggestion is you need to contact {removed spam} , They charge some fee but i hope they’ll re-instate your account.
You can also read this article because we already faced this type problem. Thank you
Seller_wk6B8kLUR0ymX
It’s a great news if Amazon does not remove your selling privileges. In this case we suggest you, please delete that ASIN’s and be careful to list your listing against this brand. Thank you!
Seller_wk6B8kLUR0ymX
It’s a great news if Amazon does not remove your selling privileges. In this case we suggest you, please delete that ASIN’s and be careful to list your listing against this brand. Thank you!
Seller_TDUBmq5zVK0Ah
Since the initial IPV was invalid, you should counter claim.
see
See in this case you are need to assert that the initial IPV was false and invalid. I would use my stock reason that the claim was false.
OPSEC claims are invalid, libelous, and a criminal act of perjury. The product represented by ASIN is trademarked by (Your name/biz name) and I am the owner of biz name, and the trademark per USPTO #xxxxxxx. OPSEC has admitted their claim was invalid per email attached.
Make sure to include a a signed PDF copy of the letter, do just email a text and “esign” this is Amazon, they are still in the 1990. Read my thread. Follow it.
You should also have your attorney send a claim of damages to OPSEC for your attorney fees, YOUR TIME (bill same rate as your attorney), lost sales. What OPSEC did is really no different then someone driving by a B&M store and tossing a molotov thru the window.
Seller_TDUBmq5zVK0Ah
Since the initial IPV was invalid, you should counter claim.
see
See in this case you are need to assert that the initial IPV was false and invalid. I would use my stock reason that the claim was false.
OPSEC claims are invalid, libelous, and a criminal act of perjury. The product represented by ASIN is trademarked by (Your name/biz name) and I am the owner of biz name, and the trademark per USPTO #xxxxxxx. OPSEC has admitted their claim was invalid per email attached.
Make sure to include a a signed PDF copy of the letter, do just email a text and “esign” this is Amazon, they are still in the 1990. Read my thread. Follow it.
You should also have your attorney send a claim of damages to OPSEC for your attorney fees, YOUR TIME (bill same rate as your attorney), lost sales. What OPSEC did is really no different then someone driving by a B&M store and tossing a molotov thru the window.
