Here is a tricky one…
For some odd reason, a company names OPSEC reported my own trademarked brand to Amazon. We contacted the OPSEC company, they admitted the error and sent a retraction to Amazon admitting it (they also CC’d us on the response)
I never heard anything from Amazon, so I sent an email to the notice-dispute address. I provided a copy of the email sent, then got this response which makes no sense and clearly is just chosen from a pre formatted template. Any suggestions on how to deal with this would be greatly appreciated.
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. . Please send this information, any other documentation, and a list of impacted ASINS to email@example.com.
Where do I send this information?
Send this information to firstname.lastname@example.org.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.
Complaint ID: XXXXX
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to email@example.com.
You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
– Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…
Seller Performance Team