Dear Amazon Seller Performance & Forum Team,
I’m reaching out to request urgent manual intervention in my account suspension case related to Section 3 violation for inauthenticity, which I strongly believe is a result of a misunderstanding or a lack of direct verification with the brand.
I have purchased the ASIN in question directly from the brand, with full authorisation to resell. I have provided:
● Invoices from the brand
● Bank statement as proof of payment
● Order confirmation emails
● Letter of Authorisation from the brand owner
Despite submitting these documents multiple times, Amazon continues to respond with the same generic rejection template, without providing clarity on what’s missing or what documentation would meet the threshold.
What’s most frustrating is that:
● The Account Health Services call option has been removed, eliminating the only direct channel I had to speak with a representative for guidance.
● Any case I open through the “Help” section is auto-closed within seconds, citing it's not the right appeal path.
● No one from Amazon has contacted the brand to verify the relationship or documentation — even though the brand is available and willing to confirm everything.
As a compliant seller, I’ve always followed FBA protocols, sold only authentic products, and strictly adhered to the Business Solutions Agreement. I’ve never violated Section 3 policies and have maintained transparency throughout.
All I am asking for is a chance to talk to someone, or at the very least, a manual review by a trained investigator. I am confident that this entire issue can be resolved in 5 minutes if Amazon simply contacts the brand directly.
Even the brand is baffled by the automated responses and inability to connect with someone at Amazon.
I urge the relevant team to kindly consider reopening the communication channels — whether via call or email — for genuine, compliant sellers to defend their business and resolve such critical matters fairly.
This situation does not just impact my account; it damages trust in the process.
Sincerely,
Mas
Pinned by community manager