Good Morning,

I need help with a POLICY WARNING notification that I received today from Amazon. I have been selling on Amazon for over 6 years. This is the 3rd policy warning that I have received (different products) in the last two weeks. These are the first warnings that I have ever received. This last warning, includes multiple offenses—I am flummoxed and need a bit of help answering this appeal.

I only sell BRAND NEW PRODUCT and I am an AUTHORIZED RESELLER for every brand I sell. I sell FBA and my product is NOT comingled. I long ago DISABLED Amazon’s repackaging service for returns and I sell ALL my Amazon returns on a different online venue. I never repackage and resend to Amazon. I don’t want the hassel. I only send brand new, never opened product to Amazon.

I can easily provide all documentation for the purchasing of the product—but I have no idea how to go about setting up the appeal’s plan of action since I thought that I had already covered all my bases.

I am listing all of the ASINs that were in the policy warnings and the research that I have done on each ASIN.
Any insight would be greatly appreciated.

Complaint type: USED SOLD AS NEW
ASINS:
B0058ECLZ0 — Last sold 11/4/2017. Only 1 Return on 5/7/2017 in 365 days — Removal Order 5/22/2017 This is an extremely heavy product. Often the box that the mandrel is in is damaged and we have in the past taped the outside of the boxes. Bracelet Mandrel Euro Invoices March 1(12) Nov 29 (6) May 16 (24)

B0058EDEJC — Last sold 5/9/2018. Only 1 Return on 2/19/2018 in 365 days — Customer Comment on Return “Looks Used: ----Disposition—Sellable----Returned to Inventory. No problems with packaging when shipped to FBA Spoke to seller services in regards to the disposition of this item and I was assured that if the item was replaced in my inventory it must be brand new and sometimes customers will say an item is used so they do not have to pay return shipping—so Amazon can not go by customer comments. BUT HELLO----THEY NOW HAVE BLOCKED THE LISTING!!!.

B008NX6V22 — Last sold 3/15/2018. Only 1 Return on 1/20/2018 in 365 days — Removal Order — 3/1/2018. Customer comment on return: “it was supposed to be new. It is used. The package has been opened and stapled. I would consider a credit for it being used otherwise I would like it replaced.” No problems with packaging when shipped to FBA.

B00A97YTAQ — Last sold 2/4/2018. 2 Returns in 365 days. 1st Return 12/26/2017 — Removal Order — 2/1/2015. 2nd Return 1/2/2018. Item never returned—Reimbursed by Amazon. No problems with packaging when shipped to FBA. Customer Comment on First Return “It is used and packaging had already been opened. Additionally, the small side isn’t square. On corner protrudes more than the rest.” Customer reordered smaller size plier the same day of the return.

Once again, I only sell BRAND NEW ITEMS and I am an authorized reseller of all the brands that I carry. I don’t repackage nor do I want Amazon to repackage for me.

Would Amazon staple or tape an item’s packaging, if it is damaged in the warehouse? Or, do they just reimburse the seller for an unfulfillable item “warehouse damaged”?

Any help on wording the plan of action would be helpful.

Thank you.