We sell books. We have gotten a few negative VOC responses, but when we look at them, routinely the buyer chooses inaccurate reasons, or things that we have no control of.

*One customer bought a Bible and gave us "100% not accurate" because the Bible "didn't have the books of the Catholic Bible". The Bible is not a Catholic Bible and is not described as a Catholic Bible anywhere on the product page.

*Another customer gave a "100% negative" rating because they didn't like the color of the Bible they ordered.

*Another customer gave "100% negative" for Unspecific Quality Issue. How are we supposed to remedy that?

*Another customer gave "50% negative" because the cookbook "Doesn't have the recipes that I want".

*Another customer gave "50% negative" because "Wrong item was sent", but then they wrote "I ordered by mistake".

*Another customer gave "100% negative" for "Inaccurate website description" but then wrote "Just not what I wanted".

*Another customer gave a "50% negative" for "Performance or quality not adequate". No other description or reason.

*Another customer gave "100% negative" for Unspecific Quality Issue. Again, no other description or reason.

I'm convinced that this ridiculousness is affecting our Featured Offer Eligibility, since our Account Health is impeccable otherwise.

How long are these things "active"? A year? Forever? Supposedly VOC is there to help sellers improve the customer experience. How can we improve things if we aren't told what the problem was?? Amazon is so incredibly unfair and infuriating.

I'm a book seller on Amazon, and I mostly sell Bibles using the FBA service. Today, for the third time in less than a year, when I tried to send a very popular Bible, I realized that it was in the wrong category and I can no longer send it to FBA.

The book with ASIN: 6556890545 is not available to list in the inventory and consequently cannot be sent to the FBA. When trying to change the listing, create a new one or send to the FBA, the option of requesting approval is displayed, but it helps me with NOTHING. Because of Amazon's confusing control to determine the category and manufacturer of the product, when I click on the listing page, the book is in a totally wrong category, which is "DVI-HDMI Adapters", and it is only possible to change it if I am the brand, which is also totally wrong (Hoyigo).

How can a bible created by the publisher Thomas Nelson Brasil be a DVI-HDMI adapter from the Hoyigo brand?

Amazon is perfect for notifying sellers at the slightest sign of policy violation, but what about notifying sellers that their listing is being maliciously altered? Entering into this discussion, how can I be confident that the books I frequently buy from my suppliers will not be blocked overnight?

As I always ask in support, which is never resolved, about changing WRONG information in the listing: take a stand, Amazon. Correct the product and brand name of the product, and create greater control over the individuals who ruin the good neighbor policy by hijacking listings that are very important for the companies that make up this community.

I bought shipping with Amazing Buy Shipping.

Customer says the package tracking shows it was delivered, but they never received it.

I thought A-to-Z claims made Amazon responsible for refunding the customer and refunding me?

Amazon customer support says I'm supposed to trust the customer and refund them? When did that change?

I'm expected to lose money on the unit and shipping costs?