We have a new Preventing product condition issues Help page to help you prevent product condition issues. By describing your products accurately and addressing potential product condition issues early, you can maintain great account health.
Common complaints include scratches and scuffs, previously opened packaging, signs of damage, and items not working. To prevent these complaints, you can:
- Describe your products accurately and select the correct listing condition according to Amazon’s Condition guidelines. This will ensure that there is no confusion about what the customer should expect to receive.
- Improve your quality control processes and inspect your products regularly to ensure that they match the description in your listing and function as expected. Work with your supplier to identify issues and areas for improvement.
- Implement packaging improvements to prevent minor damage during storage and shipping, keeping in mind the unique features of your products.
Our Preventing product condition issues Help page has additional information about evaluating your listings, quality audits, packaging, returns processing, and storage and shipping practices. If you need more assistance with product condition issues, you can get support or reach out on Seller Forums through links in Seller Central Help.
Want to learn more about Amazon’s policies? Check the news section of Seller Central every Tuesday for policy reminders that help us ensure that all sellers and customers have a great Amazon experience.