Do you sell at Amazon before or just buy products and send to a fwd company?

So if only buying why the seller account needed? Please enlighten us.

There have been several notifications with this language lately that have been posted in the forums.

Something about your paperwork has triggered caution on Amazon’s part. They will undertake further investigation.

It does reference an appeal, so there appears to be hope.

Good luck

I recommend that you hire a company of lawyers and specialists in amazon. Once I had an unfair suspension and no matter how hard I tried to solve it, I did not succeed until I hired {removed} and they helped me.

Good luck.

(edit by Oneida)

Look at this thread by @Oneida it will help to understand

i had a similar issue and not having any luck. Even hired an attorney and still not reinstated after 3 months. Everything i sent in is kosher like you. I think they may be throttling new account openings and making you jump through hoops to make sure you are serious about being a seller. I’m going to keep sending an escalation email to seller performance and Jeff.

1- Make sure you are able to open an account on amazon .com from Colombia. I’m not entirely sure how it works out. How will they do your disbursements and deal with unfulfillable inventory since you have an address outside of the US and you said you will be doing FBA.
2- As other sellers already suggested. Verify the documentation you are sending matches word for word what you what you wrote on your registration. It might be difficult, I assume you are submitting documents in spanish, they must be accompanied by an accurately translated copy.
3- Submit again the information the proper way. They are giving you the option to appeal their decision. That’s great.
Study your case, the information you are sending and try to find a reason they are not accepting it (I know this might seem impossible to accomplish but trust me it isn’t). If you find the reason make sure to include this on your updated Plan Of Action.
4- And lastly, take your time. There is not reason to rush. You might submit again the wrong information and get in deeper trouble. Make use of the amount of time they are giving you to appeal.

This is Section 3. It don’t think it will help a lot.
I think your issue is related to addresses you are providing, either in the US or Colombia, not matching what you are trying to do.

"Section 3. Term and Termination.

The term of this Agreement will start on the date of your completed registration for use of a Service and continue until terminated by us or you as provided below. You may at any time terminate your use of any Service immediately on notice to us via Seller Central, email, the Contact Us form, or similar means. We may terminate your use of any Services or terminate this Agreement for convenience with 30 days’ advance notice. We may suspend or terminate your use of any Services immediately if we determine that (a) you have materially breached the Agreement and failed to cure within 7 days of a cure notice unless your breach exposes us to liability toward a third party, in which case we are entitled to reduce, or waive, the aforementioned cure period at our reasonable discretion; (b) your account has been, or our controls identify that it may be used for deceptive or fraudulent, or illegal activity; or © your use of the Services has harmed, or our controls identify that it might harm, other sellers, customers, or Amazon’s legitimate interests. We will promptly notify you of any such termination or suspension via email or similar means including Seller Central, indicating the reason and any options to appeal, except where we have reason to believe that providing this information will hinder the investigation or prevention of deceptive, fraudulent, or illegal activity, or will enable you to circumvent our safeguards. On termination of this Agreement, all related rights and obligations under this Agreement immediately terminate, except that (d) you will remain responsible for performing all of your obligations in connection with transactions entered into before termination and for any liabilities that accrued before or as a result of termination, and (e) Sections 2, 3, 4, 5, 6, 7, 8, 9, 11, 14, 15, and 18 of these General Terms survive."

Good Luck!!!

MI have the same issue, I’m trying to open an individual seller account and it was suspended the moment it was activated. Looks like Amazon is not taking free accounts anymore. My brother opened a Professional Seller account and was activated without any issues. Two days later he changed it to individual seller account and the account was immediately suspended asking for the same Utility Bills and Business License (If aplicable) message that I have.In my case I have sent my companies registration with the US State Department, my Business License, my State and City Tax Registration, my Commercial Bank statement, my Business Discover card statement, my Power and Water utilities bills and my account still appears as suspended.
To be clear I have never sold before on Amazon and am trying to open an Individual seller account. I have sent all required documents and even have 2 Cases asking for information but to this ay they have not answered either Case.
Today is December 30th and these are the Case Logs:
December 23, 2019 10:40:36 AM PST 6695303061 Pending Amazon Action
December 25, 2019 12:23:34 AM PST 6699235241 Pending Amazon Action
As you can see it has been more than the 2 days they state that they will answer in, nor have the calledback as I requested in the case log Callback option.
I have excellent personal credit and business credit with BoA, Chase, Citi, Discover, PenFed and many more. I have paid of loans before due dates with PenFed and Discover but I cannot open an Amazon Individual Seller account. My business has been operating for over 12 years and in good standing with City, State and Federal taxes and all City, State and Federal registrations are up to date.
Why is this so hard. If I were to open a Professional Seller account since it pays $39.99 they most likely would approve it immediately.

I can do this but I want to try out with an individual seller account before committing to the paid account.

Actually when a document is not approved they do send you an email stating that they could not approve the document.
The email you receive when a document is not approved appears like this:

“We have reviewed the document(s) you recently provided, but do not have enough information to reactivate your account at this time.
We were unable to verify the document you provided because you did not provide all pages of the document, provided screenshots, or did not show all of the required information.
We were unable to verify the document you provided because it was illegible.
We were unable to verify the document you provided because it is not a bill for piped or natural gas, electricity, piped water, or internet service.
Please provide the requested documents and confirm there is a valid credit card on file.”