Hi @nordix_li,

Abraham here from Amazon with some helpful information.

We apologize for how long it has taken to address your post, hopefully we are not too late to address your question. Based on my observations from your post, I want to provide you with a sense of direction moving forward.

You state here:

When complaints of authenticity arise, they are more aligned with the experience. This could be but not limited to product detail page inaccuracies, product packaging/ presentation.

You state here:

Is the Polish company the one constantly providing the selling account with inventory? Did you change anything in the manufacturing process? Have you changed your supplier recently and have you verified the detail page to make sure you listed correctly?

@Lake

As well as @gr8t153

You are both right in regards to having the supply chain visible from the manufacturer to the retail business.

Are invoices the only things that were requested?

In order to better assist on what is possibly the best way forward in addressing this issue, are you able to post the rest of the letter here so that we can narrow the actions required?

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Abraham