FBA shipment policy updates
Effective April 1, 2022, if you send canceled or deleted shipments to Amazon, your shipments may be rejected. Your ability to send us additional shipments may also be suspended.
The following actions lead to additional processing, handling, and rerouting, which can delay the receipt of your inventory and its availability for sale:
- Deleting shipping plans after you've approved them
- Misrouting shipments
- Sending incomplete shipments, such as shipments that are in canceled or deleted status
To avoid problems that can cause delays, follow these guidelines:
- When creating a shipping plan, specify the quantity, content, and other information that might affect the distribution of the shipments.
- After approving the shipping plan, be sure to send the shipment to the assigned fulfillment center with the quantity and content specified in the plan.
- [Moderator edit: SEAmod updated this bullet point at the request of the business team.} After approving a multi-destination shipping plan, do not delete any part of the shipment or send the shipment along a different route. Make sure that all of the shipments in the multi-destination plan arrive at our fulfillment center within 30 days of our receipt of the first shipment.
- Make sure your FBA box ID label is clearly visible.
- [Moderator edit: SEAmod updated this bullet point at the request of the business team.} Work with your carrier to ensure that your shipment is delivered to the address on the FBA box ID label on time.
Thank you for your cooperation as we work to improve the shipment process for all sellers.
For more information, go to “FBA shipment policy” at Deleted, misrouted, and incomplete shipments.
102 replies
Seller_wyo87TbGVpAUV
Thank you for the update but aren’t these rules currently in effect? Are the only changes 30 days instead of 90 and we can now not delete anything?
Seller_goec0e0lzQumL
What are you doing about all the inventory that get “lost” after being delivered to the FBA fulfillment centers? And seller support do their best to denied an investigation. This needs to stop. Someone needs to look in to this, employees are stealing from us and nobody is doing anything about it!!!
Seller_MJeaIDWoNxJD9
Sea shipping takes around 45 to 60 days these days. How come shipping to Amazon warehouses shouldn’t take more than 30 days?
Seller_80DmWChvDBgcS
It is time someone with authority investigates Amazon for lost/never received shipment items and Amazon’s “investigations” to find those items. It is obvious Amazon steals from shipments and covers it up by “investigations” that never occur. They are stealing from all sellers at a rate of billions, if not trillions, of dollars.
Seller_nstkdGWZl0SW0
* Deleting shipping plans after you’ve approved them
This is a major area of confusion and requires some clarification.
Every so often we have to delete an entire plan. Some times we forget an item, some times we enter the wrong quantity.
This contradicts what is in the link Deleted, misrouted, and incomplete shipments
“If you want to change a shipping plan after you approve it, you must delete all of the shipments in that plan before you begin shipping any portion of it.”
This is typical of Amazon communications. It is poorly written, unclear, and vague.
I understand there is a problem if a seller creates a shipment, it gets divided up, and then a seller refuses to ship to 1 of the locations. That makes sense and is reasonable.
Is it against the rules to create a shipment, it is all sent to 1 location, and then we delete it due to an error?
The information provided is not clear and contradictory.
Seller_AXuLpb1OPZoIw
This indicates to me that FBA has been receiving a large number of cancelled unplanned shipments, which has delayed inventory reception for all other legitimate sellers. Hence it’s necessary to publish the rejection of shipments that were not planned.
Seller_80vbZoULfhjeS
Why does Amazon allow USPS as a shipping service but not accept them when they are delivered? How about you either accept the shipment or disallow USPS as an option.
Seller_yb8VVIaS3iEon
“Communicate with your carrier to ensure that your shipment is delivered to the address on the FBA box ID label as soon as possible, no later than 30 days.”
We currently have a shipment we sent to CLT2 on 12/11/21 (UPS-partnered carrier), which contained 9 boxes. 8 of the boxes delivered on Dec 15th, but one box never made it to Charlotte (no movement after Raleigh). The lost case only had 10 items in it, but the shipment contained 450 items. None of the inventory that was delivered over a month ago has been checked in and just sits in “delivered” status. Amazon won’t do any investigation until Feb 9th. We filed a claim with UPS last week, which UPS said was accepted, but doesn’t provide any other claim information, probably because Amazon is the shipper of record, not us. We can only assume that the claim payment will go to Amazon, not us. There does not appear to be anything further we can do to ‘ensure the shipment is delivered to the address on the FBA box label’. Does anyone know if there is any way to get Amazon to check-in and receive the 440 units of inventory they did receive a month ago, or we just stuck waiting until after Feb 9th… and then what?
*All of the other shipments we sent to CLT2 in Nov, Dec and this month have all been checked in and all inventory received, so does not to appear to be a delay at that fulfillment center. They are just ignoring our entire shipment because UPS lost one of the packages.
Seller_OW1mtBcWgecne
I have heard people been using the “Sending incomplete shipments, such as shipments that are in canceled or deleted status” method to circumvent their unit/storage limit.
FBA shipment policy updates
Effective April 1, 2022, if you send canceled or deleted shipments to Amazon, your shipments may be rejected. Your ability to send us additional shipments may also be suspended.
The following actions lead to additional processing, handling, and rerouting, which can delay the receipt of your inventory and its availability for sale:
- Deleting shipping plans after you've approved them
- Misrouting shipments
- Sending incomplete shipments, such as shipments that are in canceled or deleted status
To avoid problems that can cause delays, follow these guidelines:
- When creating a shipping plan, specify the quantity, content, and other information that might affect the distribution of the shipments.
- After approving the shipping plan, be sure to send the shipment to the assigned fulfillment center with the quantity and content specified in the plan.
- [Moderator edit: SEAmod updated this bullet point at the request of the business team.} After approving a multi-destination shipping plan, do not delete any part of the shipment or send the shipment along a different route. Make sure that all of the shipments in the multi-destination plan arrive at our fulfillment center within 30 days of our receipt of the first shipment.
- Make sure your FBA box ID label is clearly visible.
- [Moderator edit: SEAmod updated this bullet point at the request of the business team.} Work with your carrier to ensure that your shipment is delivered to the address on the FBA box ID label on time.
Thank you for your cooperation as we work to improve the shipment process for all sellers.
For more information, go to “FBA shipment policy” at Deleted, misrouted, and incomplete shipments.
FBA shipment policy updates
Effective April 1, 2022, if you send canceled or deleted shipments to Amazon, your shipments may be rejected. Your ability to send us additional shipments may also be suspended.
The following actions lead to additional processing, handling, and rerouting, which can delay the receipt of your inventory and its availability for sale:
- Deleting shipping plans after you've approved them
- Misrouting shipments
- Sending incomplete shipments, such as shipments that are in canceled or deleted status
To avoid problems that can cause delays, follow these guidelines:
- When creating a shipping plan, specify the quantity, content, and other information that might affect the distribution of the shipments.
- After approving the shipping plan, be sure to send the shipment to the assigned fulfillment center with the quantity and content specified in the plan.
- [Moderator edit: SEAmod updated this bullet point at the request of the business team.} After approving a multi-destination shipping plan, do not delete any part of the shipment or send the shipment along a different route. Make sure that all of the shipments in the multi-destination plan arrive at our fulfillment center within 30 days of our receipt of the first shipment.
- Make sure your FBA box ID label is clearly visible.
- [Moderator edit: SEAmod updated this bullet point at the request of the business team.} Work with your carrier to ensure that your shipment is delivered to the address on the FBA box ID label on time.
Thank you for your cooperation as we work to improve the shipment process for all sellers.
For more information, go to “FBA shipment policy” at Deleted, misrouted, and incomplete shipments.
102 replies
102 replies
Seller_wyo87TbGVpAUV
Thank you for the update but aren’t these rules currently in effect? Are the only changes 30 days instead of 90 and we can now not delete anything?
Seller_goec0e0lzQumL
What are you doing about all the inventory that get “lost” after being delivered to the FBA fulfillment centers? And seller support do their best to denied an investigation. This needs to stop. Someone needs to look in to this, employees are stealing from us and nobody is doing anything about it!!!
Seller_MJeaIDWoNxJD9
Sea shipping takes around 45 to 60 days these days. How come shipping to Amazon warehouses shouldn’t take more than 30 days?
Seller_80DmWChvDBgcS
It is time someone with authority investigates Amazon for lost/never received shipment items and Amazon’s “investigations” to find those items. It is obvious Amazon steals from shipments and covers it up by “investigations” that never occur. They are stealing from all sellers at a rate of billions, if not trillions, of dollars.
Seller_nstkdGWZl0SW0
* Deleting shipping plans after you’ve approved them
This is a major area of confusion and requires some clarification.
Every so often we have to delete an entire plan. Some times we forget an item, some times we enter the wrong quantity.
This contradicts what is in the link Deleted, misrouted, and incomplete shipments
“If you want to change a shipping plan after you approve it, you must delete all of the shipments in that plan before you begin shipping any portion of it.”
This is typical of Amazon communications. It is poorly written, unclear, and vague.
I understand there is a problem if a seller creates a shipment, it gets divided up, and then a seller refuses to ship to 1 of the locations. That makes sense and is reasonable.
Is it against the rules to create a shipment, it is all sent to 1 location, and then we delete it due to an error?
The information provided is not clear and contradictory.
Seller_AXuLpb1OPZoIw
This indicates to me that FBA has been receiving a large number of cancelled unplanned shipments, which has delayed inventory reception for all other legitimate sellers. Hence it’s necessary to publish the rejection of shipments that were not planned.
Seller_80vbZoULfhjeS
Why does Amazon allow USPS as a shipping service but not accept them when they are delivered? How about you either accept the shipment or disallow USPS as an option.
Seller_yb8VVIaS3iEon
“Communicate with your carrier to ensure that your shipment is delivered to the address on the FBA box ID label as soon as possible, no later than 30 days.”
We currently have a shipment we sent to CLT2 on 12/11/21 (UPS-partnered carrier), which contained 9 boxes. 8 of the boxes delivered on Dec 15th, but one box never made it to Charlotte (no movement after Raleigh). The lost case only had 10 items in it, but the shipment contained 450 items. None of the inventory that was delivered over a month ago has been checked in and just sits in “delivered” status. Amazon won’t do any investigation until Feb 9th. We filed a claim with UPS last week, which UPS said was accepted, but doesn’t provide any other claim information, probably because Amazon is the shipper of record, not us. We can only assume that the claim payment will go to Amazon, not us. There does not appear to be anything further we can do to ‘ensure the shipment is delivered to the address on the FBA box label’. Does anyone know if there is any way to get Amazon to check-in and receive the 440 units of inventory they did receive a month ago, or we just stuck waiting until after Feb 9th… and then what?
*All of the other shipments we sent to CLT2 in Nov, Dec and this month have all been checked in and all inventory received, so does not to appear to be a delay at that fulfillment center. They are just ignoring our entire shipment because UPS lost one of the packages.
Seller_OW1mtBcWgecne
I have heard people been using the “Sending incomplete shipments, such as shipments that are in canceled or deleted status” method to circumvent their unit/storage limit.
Seller_wyo87TbGVpAUV
Thank you for the update but aren’t these rules currently in effect? Are the only changes 30 days instead of 90 and we can now not delete anything?
Seller_wyo87TbGVpAUV
Thank you for the update but aren’t these rules currently in effect? Are the only changes 30 days instead of 90 and we can now not delete anything?
Seller_goec0e0lzQumL
What are you doing about all the inventory that get “lost” after being delivered to the FBA fulfillment centers? And seller support do their best to denied an investigation. This needs to stop. Someone needs to look in to this, employees are stealing from us and nobody is doing anything about it!!!
Seller_goec0e0lzQumL
What are you doing about all the inventory that get “lost” after being delivered to the FBA fulfillment centers? And seller support do their best to denied an investigation. This needs to stop. Someone needs to look in to this, employees are stealing from us and nobody is doing anything about it!!!
Seller_MJeaIDWoNxJD9
Sea shipping takes around 45 to 60 days these days. How come shipping to Amazon warehouses shouldn’t take more than 30 days?
Seller_MJeaIDWoNxJD9
Sea shipping takes around 45 to 60 days these days. How come shipping to Amazon warehouses shouldn’t take more than 30 days?
Seller_80DmWChvDBgcS
It is time someone with authority investigates Amazon for lost/never received shipment items and Amazon’s “investigations” to find those items. It is obvious Amazon steals from shipments and covers it up by “investigations” that never occur. They are stealing from all sellers at a rate of billions, if not trillions, of dollars.
Seller_80DmWChvDBgcS
It is time someone with authority investigates Amazon for lost/never received shipment items and Amazon’s “investigations” to find those items. It is obvious Amazon steals from shipments and covers it up by “investigations” that never occur. They are stealing from all sellers at a rate of billions, if not trillions, of dollars.
Seller_nstkdGWZl0SW0
* Deleting shipping plans after you’ve approved them
This is a major area of confusion and requires some clarification.
Every so often we have to delete an entire plan. Some times we forget an item, some times we enter the wrong quantity.
This contradicts what is in the link Deleted, misrouted, and incomplete shipments
“If you want to change a shipping plan after you approve it, you must delete all of the shipments in that plan before you begin shipping any portion of it.”
This is typical of Amazon communications. It is poorly written, unclear, and vague.
I understand there is a problem if a seller creates a shipment, it gets divided up, and then a seller refuses to ship to 1 of the locations. That makes sense and is reasonable.
Is it against the rules to create a shipment, it is all sent to 1 location, and then we delete it due to an error?
The information provided is not clear and contradictory.
Seller_nstkdGWZl0SW0
* Deleting shipping plans after you’ve approved them
This is a major area of confusion and requires some clarification.
Every so often we have to delete an entire plan. Some times we forget an item, some times we enter the wrong quantity.
This contradicts what is in the link Deleted, misrouted, and incomplete shipments
“If you want to change a shipping plan after you approve it, you must delete all of the shipments in that plan before you begin shipping any portion of it.”
This is typical of Amazon communications. It is poorly written, unclear, and vague.
I understand there is a problem if a seller creates a shipment, it gets divided up, and then a seller refuses to ship to 1 of the locations. That makes sense and is reasonable.
Is it against the rules to create a shipment, it is all sent to 1 location, and then we delete it due to an error?
The information provided is not clear and contradictory.
Seller_AXuLpb1OPZoIw
This indicates to me that FBA has been receiving a large number of cancelled unplanned shipments, which has delayed inventory reception for all other legitimate sellers. Hence it’s necessary to publish the rejection of shipments that were not planned.
Seller_AXuLpb1OPZoIw
This indicates to me that FBA has been receiving a large number of cancelled unplanned shipments, which has delayed inventory reception for all other legitimate sellers. Hence it’s necessary to publish the rejection of shipments that were not planned.
Seller_80vbZoULfhjeS
Why does Amazon allow USPS as a shipping service but not accept them when they are delivered? How about you either accept the shipment or disallow USPS as an option.
Seller_80vbZoULfhjeS
Why does Amazon allow USPS as a shipping service but not accept them when they are delivered? How about you either accept the shipment or disallow USPS as an option.
Seller_yb8VVIaS3iEon
“Communicate with your carrier to ensure that your shipment is delivered to the address on the FBA box ID label as soon as possible, no later than 30 days.”
We currently have a shipment we sent to CLT2 on 12/11/21 (UPS-partnered carrier), which contained 9 boxes. 8 of the boxes delivered on Dec 15th, but one box never made it to Charlotte (no movement after Raleigh). The lost case only had 10 items in it, but the shipment contained 450 items. None of the inventory that was delivered over a month ago has been checked in and just sits in “delivered” status. Amazon won’t do any investigation until Feb 9th. We filed a claim with UPS last week, which UPS said was accepted, but doesn’t provide any other claim information, probably because Amazon is the shipper of record, not us. We can only assume that the claim payment will go to Amazon, not us. There does not appear to be anything further we can do to ‘ensure the shipment is delivered to the address on the FBA box label’. Does anyone know if there is any way to get Amazon to check-in and receive the 440 units of inventory they did receive a month ago, or we just stuck waiting until after Feb 9th… and then what?
*All of the other shipments we sent to CLT2 in Nov, Dec and this month have all been checked in and all inventory received, so does not to appear to be a delay at that fulfillment center. They are just ignoring our entire shipment because UPS lost one of the packages.
Seller_yb8VVIaS3iEon
“Communicate with your carrier to ensure that your shipment is delivered to the address on the FBA box ID label as soon as possible, no later than 30 days.”
We currently have a shipment we sent to CLT2 on 12/11/21 (UPS-partnered carrier), which contained 9 boxes. 8 of the boxes delivered on Dec 15th, but one box never made it to Charlotte (no movement after Raleigh). The lost case only had 10 items in it, but the shipment contained 450 items. None of the inventory that was delivered over a month ago has been checked in and just sits in “delivered” status. Amazon won’t do any investigation until Feb 9th. We filed a claim with UPS last week, which UPS said was accepted, but doesn’t provide any other claim information, probably because Amazon is the shipper of record, not us. We can only assume that the claim payment will go to Amazon, not us. There does not appear to be anything further we can do to ‘ensure the shipment is delivered to the address on the FBA box label’. Does anyone know if there is any way to get Amazon to check-in and receive the 440 units of inventory they did receive a month ago, or we just stuck waiting until after Feb 9th… and then what?
*All of the other shipments we sent to CLT2 in Nov, Dec and this month have all been checked in and all inventory received, so does not to appear to be a delay at that fulfillment center. They are just ignoring our entire shipment because UPS lost one of the packages.
Seller_OW1mtBcWgecne
I have heard people been using the “Sending incomplete shipments, such as shipments that are in canceled or deleted status” method to circumvent their unit/storage limit.
Seller_OW1mtBcWgecne
I have heard people been using the “Sending incomplete shipments, such as shipments that are in canceled or deleted status” method to circumvent their unit/storage limit.
