As part of our effort to offer a seamless and convenient return experience for both sellers and customers, we are introducing the Refund at First Scan (RFS) feature to all sellers who use the Prepaid Return Label program starting May 4, 2021. Products returned through Amazon’s Prepaid Return Label program will automatically be eligible for RFS. This mandatory feature is new for seller-fulfilled items and already required for sellers who use Fulfillment by Amazon.
With RFS, you will no longer need to rush to process a refund within the two business day SLA. Customers will receive a refund after the first carrier scan when they drop-off or ship back their return using an Amazon prepaid return label. You will continue to be notified about refunds by Amazon notification emails for all refunds processed with RFS.
Amazon’s return and refund policies will apply to refund amount calculations for RFS eligible orders. Refunds issued through RFS will be eligible for SAFE-T reimbursements, if you receive a damaged or materially different return due to customer fault.
To learn more about RFS, go to Refund at First Scan for seller-fulfilled returns.