It has been quite some time since we received a response regarding our transferred case ID16724199901. We originally opened the case on November 25, 2024, to seek clarification about an amount that has been showing in the "upcoming" section of our dashboard for almost a year. While we have continued to receive regular disbursements, this specific amount has remained held without being disbursed. Initially, we received a couple of generic responses, but the case was eventually transferred, and since then, we have not received any further updates. We are wondering how long it typically takes to receive a resolution or a response after a case has been transferred. Any guidance or assistance in this matter would be greatly appreciated.

I am requesting assistance from one of the moderators.

Three days ago the Restrictions department designated all my products as having pesticides and delisted them. I do not sell pesticides. I cannot find anything in my product description or keywords that would give them that idea.

I opened a ticket with support, case 15384194391 and their response was that my products were NOT restricted.

I called support again and they opened another case, 15392700591. The reply from the Restrictions department was again that my products are NOT restricted. I have shown them screenshots of my inventory pages which show "Inactive" and "Fix Listing Issue" but they still cannot acknowledge the problem.

I contacted support again but am not hopeful, case 15399759531.

- Merchant support cannot resolve this

- Account Health cannot fix this because the issue is not showing in their dashboard

- The Catalog team cannot do anything till the Restrictions department clears the problem

Amazon and this department has shut down my company and apparently this department does not know it.

I am asking one of the moderators to intervene and get someone in management to contact the Restrictions department to acknowledge that there is a problem then fix it.

Thank you.

Could someone share the email address of Amazon's legal department? I got only address and fax.

Amazon.com Legal Dept.

P.O. Box 81226 Seattle, WA 98108-1226

Fax: 206-266-7010

More details in case ID 16084480011