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Writing custom message for review request?
I'm seeing conflicting info on this online..
Instead of clicking the "request feedback" button which sends another templated email to the buyer, I'd like to add a personal touch since and my own custom-written message as I only have a couple dozen sales.
Is there a way I can do this in Seller Central while ensuring I'm staying compliant?
2 replies
Seller_Hi7wbO2Kbo6bl
You may often find there are no contact options after you confirm an order (no contact options other than refund).
The only "safe" way is to use the link provided. That requests both product review and seller feedback.
Cooper_Amazon
Good Morning @Seller_zhAofr4dzqYE1,
It looks like you were able to get an answer to your question from one of our seasoned sellers, @Seller_Hi7wbO2Kbo6bl.
If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.
I wanted to share some additional help pages about requesting reviews and buyer seller messaging:
While creating a custom message requesting a review is not technically prohibited as we have the auto-templated messaging in place already, it's possible your custom message may be received as 'unsolicited' so customers can opt out from receiving them. You would also need to be careful of not violating any buyer-seller messaging guidelines.
Hopefully the information above helps answer your question. Let us know if we can assist with anything else or you can reach out to Selling Partner Support at anytime. Have a wonderful rest of the week.
Sincerely, Cooper_Amazon
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