NO SALES, LOST FEATURE OFFER ELIGIBILITY
Hello, I woke up today to 0 sales. Suddenly, we lost Feature Offer eligibility on all our listings (FBM).
Feature Offer eligible is set to NO next to every item. Our account is healthy across all metrics. We opened a case with seller support as well.
Can you please help? CASE: 14993865481. Appreciate all the help! @Glenn_Amazon @Jim_Amazon @Dougal_Amazon @Rose_Amazon
6 replies
Seller_keSnEDesLFVwv
Look at this thread.
@KJ_Amazonwas able to help me.
Cade_Amazon
Hello @Seller_DPQml8AAS6eOH,
Thank you for utilizing the seller forums.
Hello, I woke up today to 0 sales. Suddenly, we lost Feature Offer eligibility on all our listings (FBM).
Feature Offer eligible is set to NO next to every item. Our account is healthy across all metrics. We opened a case with seller support as well.
From the information you have provided, I see that you have lost the feature offer eligibility.
So we can offer the best guidance, I am transferring your information to a community manager who specializes in this topic. This way, you will be provided the best support available.
Thank you @Seller_keSnEDesLFVwv for providing guidance and sharing your experience.
Best,
Cade
Danny_Amazon
Hey there @Seller_DPQml8AAS6eOH- and thanks for this post.
I wanted to let you know I took a look through your provided case ID and it appears our support team advised 3 days ago that you currently are showing as the featured offer for the ASIN in question. Let me know if you are seeing anything different from your end though!
Thanks,
Danny
