PRL exemption not working, template ends up blank after a day
we are trying to request PRL exemption as our return labels are hit with insane over fee's on UPS, but we have a contract with UPS and FEDEX that eliminates overages..
Every time i upload the template correctly, it stays active for a day, then i request the report and the PRL file is empty the next day.. and then we get a return today and of course UPS charged us 40$ for a return label that i can buy from FEDEX for 15$... this has to end.
WE have a returnless resolution template uploaded for our samples, and that is working.. but the big issue is the PRL exemption, we have the capability and the need authorize all returns and issue our own label.. this worked for maybe 1 day and now back to amazon giving away free money to customers. we are not enrolled in amazon customer service... can you please look at our return settings.. we have it set for us to provide our own RMA #, and to provide a NON paid label to customer.. the area where i can upload a label is not there anymore..
CASE ID 17101951941
thanks
@Micah_Amazon@Glenn_Amazon@KJ_Amazon
27 replies
KJ_Amazon
Thank you for these details @Seller_KcEtz9Bkb8qhY
Can you please provide more details about the below?
Did you receive a (temporary) exemption from the prepaid return label program but then it reverted?
Information on the process and requirements for SKU-level exemptions can be found in the below help page:
Prepaid returns for seller-fulfilled orders
Do these items qualify as "High-value items (price exceeding $100) that need special shipping (for example, items that require special shipping insurance)"?
