We received an email mid November stating amazon have concerns over authenticity of certain asin. We looked at our customer returns, voice of customer, both seller and product reviews but there are no complaints. So we contacted amazon but all we got are robotic replies.

This asin has had issue in the end of September and we submitted the same invoice but amazon was able to verify them and let us continue to sell both for Brand review and product authenticity issue.

After two days of submission, the support person from amazon contacted us and informed us that the account is deactivated due to FBA bot activation. She even acknowledged that invoices have been verified twice in the past and there won't be any issue. If there is any issue tell them to use "her-name notes" for contact and they will guide us.

I did not hear anything back for my appeal even after 5 days so I sent them the email in the evening. I received an email in the middle of the night saying that they cannot accept the invoice because they are unable to verify the transaction (which they were able to do in the past twice).

They are holding a huge amount of money and we have to pay bills, feed my family and there's no one at the support willing to help, all we get is robotic replies stating something like...This is xyz from Amazon's account health support.

I understand you'd ........

We really appreciate if anyone have any solution or just help us release the funds that was supposed to be released two day after Amazon decided to pull this.

We cannot wait 60-90 days we really need money. I have a family to support and bills to pay.

I even contacted my supplier and they told us nobody from Amazon ever contacted them.