Payment Summary Way Off - Deferred Transactions vs Account Level Reserve
Good afternoon! I'm not sure if I'm experiencing a delayed payment summary or what...
When I went to reconcile my payment today, I went to my payment summary and noticed my numbers didn't look right.
For one, our account level reserve is only at $200, when it should be well over $100,000 as it normally is.
Secondly, our sales are only showing 1/3 of what they normally are as well as expenses being 1/3 of what they normally are.
I contacted Amazon support and one agent let me know that the account level reserve is moving to deferred transactions, however, I've always still had an account level reserve while seeing deferred transactions. This would also not explain where the remaining 2/3's of my sales and expenses are, are they in the deferred transactions? Is anyone else experiencing this? I'm leaning more toward my sales summary being incorrect or not fully finished processing. If any mods want to take a look, please do. My support cases are:
16628064221 and 16628445891
Also, we sell exclusively through FBA.
24 replies
Seller_0PluSpMVBfhMw
@SEAmod@Topher_Amazon@TaylorR_Amazon@Danny_Amazon@Blake_Amazon@Bryce_Amazon@KJ_Amazon@Quincy_Amazon@Rose_Amazon
Can a mod clarify if what I'm being told is correct? Are account level reserves moving exclusively to the deferred transactions now? If so, why is my payment summary still showing 1/3 of what sales and expenses should be? Are the missing sales in the deferred transactions?
Thank you!
Seller_00xlS88Mop6cz
We're dealing with the same thing.
We've been trying to figure out via SS without any real answers why there is a huge delta of 25% between October Monthly Summary (Reports Repository, All (Unified Reports), Summary for month of October) and business report sales dashboard.
We've been selling for 7+ years and are well aware of small deltas between monthly summary and business report sales, normally sub-5% difference less refunds, cancelled orders, etc.
We're also aware that deferred transactions has changed reporting somewhat, but based on our deferred transactions report - at most - there is only $6K-10K in deferred transactions based on AOV (average order value).
We cannot calculate COGS because we don't have an accurate revenue figure that is based on an X number units sold for the month of October - i.e. October revenue is 75% of actual revenue but we cannot calculate COGS based on 100% of units sold in October. There is no way to partition the # of units sold based on the revenue reported on monthly summary.
Seller_TMeWPQIjNrDNH
We’re facing the same issue. I opened a case with support, but only received an unhelpful, copied-and-pasted response. Our October summary shows 30% less than our shipped product sales, so something is definitely wrong, but we’re not getting any answers!
Seller_0PluSpMVBfhMw
@Connor_AmazonYou spoke on deferred transactions on another post similar to mine, but can you explain why other sellers and myself are seeing a drastic difference in sales and expenses on our recent payment summary? I am seeing 1/3 of what sales and expenses would normally be, this can't be due to the deferred transactions as even with those added to sales, it would still be short of a normal sales number total.
Seller_gDktQSA1WFw4Y
Same here
case id :16596336401 16601007261 16653548531
Connor_Amazon
Hi @Seller_0PluSpMVBfhMw
Connor from Amazon here, thanks for reaching out.
I see that you just responded back to support's questions few minutes ago via case 16628445891. I've marked the case high priority and our partner team will work on it as soon as possible.
I will be here in case you need any further help after the case has been resolved.
Best,
Connor
Seller_6fkdd0PqOCH4B
Same here - sales are underreported by 78% as compared to Amazon's own "Business Report", but only for one period.
@Connor_Amazon I'm on my third case 16620303041 without getting any resolution from Amazon. Is there any way to get someone to take this seriously???
Seller_0PluSpMVBfhMw
Update, still waiting on a answer as to where the missing orders are in my payment report, they have asked me to run a comparison between all orders report for that period and compare it to the payment repository transaction report. There were over 5,000 orders missing for that payment period...
Payment Summary Way Off - Deferred Transactions vs Account Level Reserve
Good afternoon! I'm not sure if I'm experiencing a delayed payment summary or what...
When I went to reconcile my payment today, I went to my payment summary and noticed my numbers didn't look right.
For one, our account level reserve is only at $200, when it should be well over $100,000 as it normally is.
Secondly, our sales are only showing 1/3 of what they normally are as well as expenses being 1/3 of what they normally are.
I contacted Amazon support and one agent let me know that the account level reserve is moving to deferred transactions, however, I've always still had an account level reserve while seeing deferred transactions. This would also not explain where the remaining 2/3's of my sales and expenses are, are they in the deferred transactions? Is anyone else experiencing this? I'm leaning more toward my sales summary being incorrect or not fully finished processing. If any mods want to take a look, please do. My support cases are:
16628064221 and 16628445891
Also, we sell exclusively through FBA.
Payment Summary Way Off - Deferred Transactions vs Account Level Reserve
Good afternoon! I'm not sure if I'm experiencing a delayed payment summary or what...
When I went to reconcile my payment today, I went to my payment summary and noticed my numbers didn't look right.
For one, our account level reserve is only at $200, when it should be well over $100,000 as it normally is.
Secondly, our sales are only showing 1/3 of what they normally are as well as expenses being 1/3 of what they normally are.
I contacted Amazon support and one agent let me know that the account level reserve is moving to deferred transactions, however, I've always still had an account level reserve while seeing deferred transactions. This would also not explain where the remaining 2/3's of my sales and expenses are, are they in the deferred transactions? Is anyone else experiencing this? I'm leaning more toward my sales summary being incorrect or not fully finished processing. If any mods want to take a look, please do. My support cases are:
16628064221 and 16628445891
Also, we sell exclusively through FBA.
24 replies
24 replies
Seller_0PluSpMVBfhMw
@SEAmod@Topher_Amazon@TaylorR_Amazon@Danny_Amazon@Blake_Amazon@Bryce_Amazon@KJ_Amazon@Quincy_Amazon@Rose_Amazon
Can a mod clarify if what I'm being told is correct? Are account level reserves moving exclusively to the deferred transactions now? If so, why is my payment summary still showing 1/3 of what sales and expenses should be? Are the missing sales in the deferred transactions?
Thank you!
Seller_00xlS88Mop6cz
We're dealing with the same thing.
We've been trying to figure out via SS without any real answers why there is a huge delta of 25% between October Monthly Summary (Reports Repository, All (Unified Reports), Summary for month of October) and business report sales dashboard.
We've been selling for 7+ years and are well aware of small deltas between monthly summary and business report sales, normally sub-5% difference less refunds, cancelled orders, etc.
We're also aware that deferred transactions has changed reporting somewhat, but based on our deferred transactions report - at most - there is only $6K-10K in deferred transactions based on AOV (average order value).
We cannot calculate COGS because we don't have an accurate revenue figure that is based on an X number units sold for the month of October - i.e. October revenue is 75% of actual revenue but we cannot calculate COGS based on 100% of units sold in October. There is no way to partition the # of units sold based on the revenue reported on monthly summary.
Seller_TMeWPQIjNrDNH
We’re facing the same issue. I opened a case with support, but only received an unhelpful, copied-and-pasted response. Our October summary shows 30% less than our shipped product sales, so something is definitely wrong, but we’re not getting any answers!
Seller_0PluSpMVBfhMw
@Connor_AmazonYou spoke on deferred transactions on another post similar to mine, but can you explain why other sellers and myself are seeing a drastic difference in sales and expenses on our recent payment summary? I am seeing 1/3 of what sales and expenses would normally be, this can't be due to the deferred transactions as even with those added to sales, it would still be short of a normal sales number total.
Seller_gDktQSA1WFw4Y
Same here
case id :16596336401 16601007261 16653548531
Connor_Amazon
Hi @Seller_0PluSpMVBfhMw
Connor from Amazon here, thanks for reaching out.
I see that you just responded back to support's questions few minutes ago via case 16628445891. I've marked the case high priority and our partner team will work on it as soon as possible.
I will be here in case you need any further help after the case has been resolved.
Best,
Connor
Seller_6fkdd0PqOCH4B
Same here - sales are underreported by 78% as compared to Amazon's own "Business Report", but only for one period.
@Connor_Amazon I'm on my third case 16620303041 without getting any resolution from Amazon. Is there any way to get someone to take this seriously???
Seller_0PluSpMVBfhMw
Update, still waiting on a answer as to where the missing orders are in my payment report, they have asked me to run a comparison between all orders report for that period and compare it to the payment repository transaction report. There were over 5,000 orders missing for that payment period...
Seller_0PluSpMVBfhMw
@SEAmod@Topher_Amazon@TaylorR_Amazon@Danny_Amazon@Blake_Amazon@Bryce_Amazon@KJ_Amazon@Quincy_Amazon@Rose_Amazon
Can a mod clarify if what I'm being told is correct? Are account level reserves moving exclusively to the deferred transactions now? If so, why is my payment summary still showing 1/3 of what sales and expenses should be? Are the missing sales in the deferred transactions?
Thank you!
Seller_0PluSpMVBfhMw
@SEAmod@Topher_Amazon@TaylorR_Amazon@Danny_Amazon@Blake_Amazon@Bryce_Amazon@KJ_Amazon@Quincy_Amazon@Rose_Amazon
Can a mod clarify if what I'm being told is correct? Are account level reserves moving exclusively to the deferred transactions now? If so, why is my payment summary still showing 1/3 of what sales and expenses should be? Are the missing sales in the deferred transactions?
Thank you!
Seller_00xlS88Mop6cz
We're dealing with the same thing.
We've been trying to figure out via SS without any real answers why there is a huge delta of 25% between October Monthly Summary (Reports Repository, All (Unified Reports), Summary for month of October) and business report sales dashboard.
We've been selling for 7+ years and are well aware of small deltas between monthly summary and business report sales, normally sub-5% difference less refunds, cancelled orders, etc.
We're also aware that deferred transactions has changed reporting somewhat, but based on our deferred transactions report - at most - there is only $6K-10K in deferred transactions based on AOV (average order value).
We cannot calculate COGS because we don't have an accurate revenue figure that is based on an X number units sold for the month of October - i.e. October revenue is 75% of actual revenue but we cannot calculate COGS based on 100% of units sold in October. There is no way to partition the # of units sold based on the revenue reported on monthly summary.
Seller_00xlS88Mop6cz
We're dealing with the same thing.
We've been trying to figure out via SS without any real answers why there is a huge delta of 25% between October Monthly Summary (Reports Repository, All (Unified Reports), Summary for month of October) and business report sales dashboard.
We've been selling for 7+ years and are well aware of small deltas between monthly summary and business report sales, normally sub-5% difference less refunds, cancelled orders, etc.
We're also aware that deferred transactions has changed reporting somewhat, but based on our deferred transactions report - at most - there is only $6K-10K in deferred transactions based on AOV (average order value).
We cannot calculate COGS because we don't have an accurate revenue figure that is based on an X number units sold for the month of October - i.e. October revenue is 75% of actual revenue but we cannot calculate COGS based on 100% of units sold in October. There is no way to partition the # of units sold based on the revenue reported on monthly summary.
Seller_TMeWPQIjNrDNH
We’re facing the same issue. I opened a case with support, but only received an unhelpful, copied-and-pasted response. Our October summary shows 30% less than our shipped product sales, so something is definitely wrong, but we’re not getting any answers!
Seller_TMeWPQIjNrDNH
We’re facing the same issue. I opened a case with support, but only received an unhelpful, copied-and-pasted response. Our October summary shows 30% less than our shipped product sales, so something is definitely wrong, but we’re not getting any answers!
Seller_0PluSpMVBfhMw
@Connor_AmazonYou spoke on deferred transactions on another post similar to mine, but can you explain why other sellers and myself are seeing a drastic difference in sales and expenses on our recent payment summary? I am seeing 1/3 of what sales and expenses would normally be, this can't be due to the deferred transactions as even with those added to sales, it would still be short of a normal sales number total.
Seller_0PluSpMVBfhMw
@Connor_AmazonYou spoke on deferred transactions on another post similar to mine, but can you explain why other sellers and myself are seeing a drastic difference in sales and expenses on our recent payment summary? I am seeing 1/3 of what sales and expenses would normally be, this can't be due to the deferred transactions as even with those added to sales, it would still be short of a normal sales number total.
Seller_gDktQSA1WFw4Y
Same here
case id :16596336401 16601007261 16653548531
Seller_gDktQSA1WFw4Y
Same here
case id :16596336401 16601007261 16653548531
Connor_Amazon
Hi @Seller_0PluSpMVBfhMw
Connor from Amazon here, thanks for reaching out.
I see that you just responded back to support's questions few minutes ago via case 16628445891. I've marked the case high priority and our partner team will work on it as soon as possible.
I will be here in case you need any further help after the case has been resolved.
Best,
Connor
Connor_Amazon
Hi @Seller_0PluSpMVBfhMw
Connor from Amazon here, thanks for reaching out.
I see that you just responded back to support's questions few minutes ago via case 16628445891. I've marked the case high priority and our partner team will work on it as soon as possible.
I will be here in case you need any further help after the case has been resolved.
Best,
Connor
Seller_6fkdd0PqOCH4B
Same here - sales are underreported by 78% as compared to Amazon's own "Business Report", but only for one period.
@Connor_Amazon I'm on my third case 16620303041 without getting any resolution from Amazon. Is there any way to get someone to take this seriously???
Seller_6fkdd0PqOCH4B
Same here - sales are underreported by 78% as compared to Amazon's own "Business Report", but only for one period.
@Connor_Amazon I'm on my third case 16620303041 without getting any resolution from Amazon. Is there any way to get someone to take this seriously???
Seller_0PluSpMVBfhMw
Update, still waiting on a answer as to where the missing orders are in my payment report, they have asked me to run a comparison between all orders report for that period and compare it to the payment repository transaction report. There were over 5,000 orders missing for that payment period...
Seller_0PluSpMVBfhMw
Update, still waiting on a answer as to where the missing orders are in my payment report, they have asked me to run a comparison between all orders report for that period and compare it to the payment repository transaction report. There were over 5,000 orders missing for that payment period...
