Is It Allowed to Include a “Thank You” Message on Product Packaging?
Hello fellow sellers,
I am in the process of designing the packaging for one of my products, and I want to ensure that my design complies with Amazon’s packaging policies. Specifically, I would like to include a simple appreciation message on the box that says:
“Thank you for supporting Mexican craftsmanship!”
This message does not request reviews, feedback, or any other form of customer action—it is simply a statement of gratitude. However, before finalizing my packaging design, I want to confirm whether Amazon allows such messages on product packaging.
Has anyone had experience with this? Are there any official guidelines regarding thank-you messages that do not solicit reviews or offer incentives?
I appreciate any insights or official references you can share.
Thank you!
Is It Allowed to Include a “Thank You” Message on Product Packaging?
Hello fellow sellers,
I am in the process of designing the packaging for one of my products, and I want to ensure that my design complies with Amazon’s packaging policies. Specifically, I would like to include a simple appreciation message on the box that says:
“Thank you for supporting Mexican craftsmanship!”
This message does not request reviews, feedback, or any other form of customer action—it is simply a statement of gratitude. However, before finalizing my packaging design, I want to confirm whether Amazon allows such messages on product packaging.
Has anyone had experience with this? Are there any official guidelines regarding thank-you messages that do not solicit reviews or offer incentives?
I appreciate any insights or official references you can share.
Thank you!
18 replies
Seller_qTJiCxRI8PpIZ
I've never seen a thank you note become a problem. I have gotten many thank you notes from 3P Amazon sellers over the years.
Seller_vxeA1TYXS6Crq
You're fine to including a simple, "thank you" message.. What Amazon has issue with is when sellers ask for a 5 star review and or present an offer such as, "leave a 5 star review and get a discount code for a future purchase" They don't like that..
we leave a note card with every order saying thank you with a QR code to direct people to our installation and other pertinent information.
Seller_KrIZiAqW5Ddf0
Woo boy, I'm a little afraid to touch on this, but I want to offer a word of warning. I know this will get removed quickly because people are in denial or don't want to hear it, but hopefully you get a chance to read this before it gets censored. I'll try to put this gently so as not to offend anyone, but . . .
Large chunks of the United States are going to react negatively to anything viewed as supporting Mexico. You are almost certain to get 1-star customer feedback when someone learns that their product was made by a Mexican.
Seller_CyGI7lF1437gx
Thank you cards are fine, as long as you do not offer an incentive gift for review, or direct someone outside of Amazon to capture data or purchase in the future.
Recently, I purchased a product on Amazon that came with a thank-you note, which seemed pretty standard. However, the note included a QR code offering a “free gift”. The catch? They didn't ask for a 5-star rating, just a review in general, plus obtain my email address and order number.
According to Amazon's guidelines, offering incentives in exchange for reviews is a clear violation, even if sellers don't explicitly request a 5-star rating. By offering a free gift as a reward for a review, this seller is potentially breaching Amazon's rules, regardless of whether they try to avoid direct requests for a perfect score. More troubling is the fact that the QR code directed me to an external site, taking me away from Amazon to claim the gift—another potential violation of Amazon's strict policies about review solicitation.
While it's clear that this is a policy violation, it's important to note that reporting these issues to Amazon can sometimes feel futile. In the past, I've raised concerns about seller violations, but it often felt like nothing changed, and, at times, my own seller account seemed to face unintended consequences. This has made me hesitant to report anymore, though it doesn't make these practices any less frustrating.
While a thank-you note is fine, anything that offers an incentive for a review or tries to take the buyer outside of Amazon's platform is definitely worth avoiding.
Keep it simple.
Seller_uegrw9t4BikOA
I see no problem with including a "Thank You" message on you box.
Seller_Jpr1iJSGbQOdQ
Is the "Mexican Craftmanship" only shown/included with a purchased product, or is it mentioned on the Sale Page in the Listing itself?
Why include that after-the-fact?
Why not include that with original product information shown on the Amazon Product page?
Be proud, show that, may increase sales!
Seller_YBfUTeoG971hG
For more than 20 years selling on Amazon, on every single packing slip I have sent I have handwritten "Thank you for your order!". There has been nothing but positive feedback, although I've never been entirely sure that my message has been strictly "legal." But this small act has given me the lively sense that my business is connecting real people with something they want, rather than just an assembly line of packages going out into the ether. And I think, overall, that it has helped me be a better seller.
Seller_Lu3bFSNnS57zM
I run a HEALTH company and put an insert for most packages with a phone number to us to report any side effects being an FDA facility. So it does also say thank you for your purchase with my Corporate name listed.
Seller_UIOHXlB4Ywpr1
i write, thank you for shopping with us and their name with a smiley face for every package.
Seller_kCVXiWaYj9rtR
I always hand write "Thank you" on my packing slips.
Is It Allowed to Include a “Thank You” Message on Product Packaging?
Hello fellow sellers,
I am in the process of designing the packaging for one of my products, and I want to ensure that my design complies with Amazon’s packaging policies. Specifically, I would like to include a simple appreciation message on the box that says:
“Thank you for supporting Mexican craftsmanship!”
This message does not request reviews, feedback, or any other form of customer action—it is simply a statement of gratitude. However, before finalizing my packaging design, I want to confirm whether Amazon allows such messages on product packaging.
Has anyone had experience with this? Are there any official guidelines regarding thank-you messages that do not solicit reviews or offer incentives?
I appreciate any insights or official references you can share.
Thank you!
Is It Allowed to Include a “Thank You” Message on Product Packaging?
Hello fellow sellers,
I am in the process of designing the packaging for one of my products, and I want to ensure that my design complies with Amazon’s packaging policies. Specifically, I would like to include a simple appreciation message on the box that says:
“Thank you for supporting Mexican craftsmanship!”
This message does not request reviews, feedback, or any other form of customer action—it is simply a statement of gratitude. However, before finalizing my packaging design, I want to confirm whether Amazon allows such messages on product packaging.
Has anyone had experience with this? Are there any official guidelines regarding thank-you messages that do not solicit reviews or offer incentives?
I appreciate any insights or official references you can share.
Thank you!
Is It Allowed to Include a “Thank You” Message on Product Packaging?
Hello fellow sellers,
I am in the process of designing the packaging for one of my products, and I want to ensure that my design complies with Amazon’s packaging policies. Specifically, I would like to include a simple appreciation message on the box that says:
“Thank you for supporting Mexican craftsmanship!”
This message does not request reviews, feedback, or any other form of customer action—it is simply a statement of gratitude. However, before finalizing my packaging design, I want to confirm whether Amazon allows such messages on product packaging.
Has anyone had experience with this? Are there any official guidelines regarding thank-you messages that do not solicit reviews or offer incentives?
I appreciate any insights or official references you can share.
Thank you!
18 replies
18 replies
Seller_qTJiCxRI8PpIZ
I've never seen a thank you note become a problem. I have gotten many thank you notes from 3P Amazon sellers over the years.
Seller_vxeA1TYXS6Crq
You're fine to including a simple, "thank you" message.. What Amazon has issue with is when sellers ask for a 5 star review and or present an offer such as, "leave a 5 star review and get a discount code for a future purchase" They don't like that..
we leave a note card with every order saying thank you with a QR code to direct people to our installation and other pertinent information.
Seller_KrIZiAqW5Ddf0
Woo boy, I'm a little afraid to touch on this, but I want to offer a word of warning. I know this will get removed quickly because people are in denial or don't want to hear it, but hopefully you get a chance to read this before it gets censored. I'll try to put this gently so as not to offend anyone, but . . .
Large chunks of the United States are going to react negatively to anything viewed as supporting Mexico. You are almost certain to get 1-star customer feedback when someone learns that their product was made by a Mexican.
Seller_CyGI7lF1437gx
Thank you cards are fine, as long as you do not offer an incentive gift for review, or direct someone outside of Amazon to capture data or purchase in the future.
Recently, I purchased a product on Amazon that came with a thank-you note, which seemed pretty standard. However, the note included a QR code offering a “free gift”. The catch? They didn't ask for a 5-star rating, just a review in general, plus obtain my email address and order number.
According to Amazon's guidelines, offering incentives in exchange for reviews is a clear violation, even if sellers don't explicitly request a 5-star rating. By offering a free gift as a reward for a review, this seller is potentially breaching Amazon's rules, regardless of whether they try to avoid direct requests for a perfect score. More troubling is the fact that the QR code directed me to an external site, taking me away from Amazon to claim the gift—another potential violation of Amazon's strict policies about review solicitation.
While it's clear that this is a policy violation, it's important to note that reporting these issues to Amazon can sometimes feel futile. In the past, I've raised concerns about seller violations, but it often felt like nothing changed, and, at times, my own seller account seemed to face unintended consequences. This has made me hesitant to report anymore, though it doesn't make these practices any less frustrating.
While a thank-you note is fine, anything that offers an incentive for a review or tries to take the buyer outside of Amazon's platform is definitely worth avoiding.
Keep it simple.
Seller_uegrw9t4BikOA
I see no problem with including a "Thank You" message on you box.
Seller_Jpr1iJSGbQOdQ
Is the "Mexican Craftmanship" only shown/included with a purchased product, or is it mentioned on the Sale Page in the Listing itself?
Why include that after-the-fact?
Why not include that with original product information shown on the Amazon Product page?
Be proud, show that, may increase sales!
Seller_YBfUTeoG971hG
For more than 20 years selling on Amazon, on every single packing slip I have sent I have handwritten "Thank you for your order!". There has been nothing but positive feedback, although I've never been entirely sure that my message has been strictly "legal." But this small act has given me the lively sense that my business is connecting real people with something they want, rather than just an assembly line of packages going out into the ether. And I think, overall, that it has helped me be a better seller.
Seller_Lu3bFSNnS57zM
I run a HEALTH company and put an insert for most packages with a phone number to us to report any side effects being an FDA facility. So it does also say thank you for your purchase with my Corporate name listed.
Seller_UIOHXlB4Ywpr1
i write, thank you for shopping with us and their name with a smiley face for every package.
Seller_kCVXiWaYj9rtR
I always hand write "Thank you" on my packing slips.
Seller_qTJiCxRI8PpIZ
I've never seen a thank you note become a problem. I have gotten many thank you notes from 3P Amazon sellers over the years.
Seller_qTJiCxRI8PpIZ
I've never seen a thank you note become a problem. I have gotten many thank you notes from 3P Amazon sellers over the years.
Seller_vxeA1TYXS6Crq
You're fine to including a simple, "thank you" message.. What Amazon has issue with is when sellers ask for a 5 star review and or present an offer such as, "leave a 5 star review and get a discount code for a future purchase" They don't like that..
we leave a note card with every order saying thank you with a QR code to direct people to our installation and other pertinent information.
Seller_vxeA1TYXS6Crq
You're fine to including a simple, "thank you" message.. What Amazon has issue with is when sellers ask for a 5 star review and or present an offer such as, "leave a 5 star review and get a discount code for a future purchase" They don't like that..
we leave a note card with every order saying thank you with a QR code to direct people to our installation and other pertinent information.
Seller_KrIZiAqW5Ddf0
Woo boy, I'm a little afraid to touch on this, but I want to offer a word of warning. I know this will get removed quickly because people are in denial or don't want to hear it, but hopefully you get a chance to read this before it gets censored. I'll try to put this gently so as not to offend anyone, but . . .
Large chunks of the United States are going to react negatively to anything viewed as supporting Mexico. You are almost certain to get 1-star customer feedback when someone learns that their product was made by a Mexican.
Seller_KrIZiAqW5Ddf0
Woo boy, I'm a little afraid to touch on this, but I want to offer a word of warning. I know this will get removed quickly because people are in denial or don't want to hear it, but hopefully you get a chance to read this before it gets censored. I'll try to put this gently so as not to offend anyone, but . . .
Large chunks of the United States are going to react negatively to anything viewed as supporting Mexico. You are almost certain to get 1-star customer feedback when someone learns that their product was made by a Mexican.
Seller_CyGI7lF1437gx
Thank you cards are fine, as long as you do not offer an incentive gift for review, or direct someone outside of Amazon to capture data or purchase in the future.
Recently, I purchased a product on Amazon that came with a thank-you note, which seemed pretty standard. However, the note included a QR code offering a “free gift”. The catch? They didn't ask for a 5-star rating, just a review in general, plus obtain my email address and order number.
According to Amazon's guidelines, offering incentives in exchange for reviews is a clear violation, even if sellers don't explicitly request a 5-star rating. By offering a free gift as a reward for a review, this seller is potentially breaching Amazon's rules, regardless of whether they try to avoid direct requests for a perfect score. More troubling is the fact that the QR code directed me to an external site, taking me away from Amazon to claim the gift—another potential violation of Amazon's strict policies about review solicitation.
While it's clear that this is a policy violation, it's important to note that reporting these issues to Amazon can sometimes feel futile. In the past, I've raised concerns about seller violations, but it often felt like nothing changed, and, at times, my own seller account seemed to face unintended consequences. This has made me hesitant to report anymore, though it doesn't make these practices any less frustrating.
While a thank-you note is fine, anything that offers an incentive for a review or tries to take the buyer outside of Amazon's platform is definitely worth avoiding.
Keep it simple.
Seller_CyGI7lF1437gx
Thank you cards are fine, as long as you do not offer an incentive gift for review, or direct someone outside of Amazon to capture data or purchase in the future.
Recently, I purchased a product on Amazon that came with a thank-you note, which seemed pretty standard. However, the note included a QR code offering a “free gift”. The catch? They didn't ask for a 5-star rating, just a review in general, plus obtain my email address and order number.
According to Amazon's guidelines, offering incentives in exchange for reviews is a clear violation, even if sellers don't explicitly request a 5-star rating. By offering a free gift as a reward for a review, this seller is potentially breaching Amazon's rules, regardless of whether they try to avoid direct requests for a perfect score. More troubling is the fact that the QR code directed me to an external site, taking me away from Amazon to claim the gift—another potential violation of Amazon's strict policies about review solicitation.
While it's clear that this is a policy violation, it's important to note that reporting these issues to Amazon can sometimes feel futile. In the past, I've raised concerns about seller violations, but it often felt like nothing changed, and, at times, my own seller account seemed to face unintended consequences. This has made me hesitant to report anymore, though it doesn't make these practices any less frustrating.
While a thank-you note is fine, anything that offers an incentive for a review or tries to take the buyer outside of Amazon's platform is definitely worth avoiding.
Keep it simple.
Seller_uegrw9t4BikOA
I see no problem with including a "Thank You" message on you box.
Seller_uegrw9t4BikOA
I see no problem with including a "Thank You" message on you box.
Seller_Jpr1iJSGbQOdQ
Is the "Mexican Craftmanship" only shown/included with a purchased product, or is it mentioned on the Sale Page in the Listing itself?
Why include that after-the-fact?
Why not include that with original product information shown on the Amazon Product page?
Be proud, show that, may increase sales!
Seller_Jpr1iJSGbQOdQ
Is the "Mexican Craftmanship" only shown/included with a purchased product, or is it mentioned on the Sale Page in the Listing itself?
Why include that after-the-fact?
Why not include that with original product information shown on the Amazon Product page?
Be proud, show that, may increase sales!
Seller_YBfUTeoG971hG
For more than 20 years selling on Amazon, on every single packing slip I have sent I have handwritten "Thank you for your order!". There has been nothing but positive feedback, although I've never been entirely sure that my message has been strictly "legal." But this small act has given me the lively sense that my business is connecting real people with something they want, rather than just an assembly line of packages going out into the ether. And I think, overall, that it has helped me be a better seller.
Seller_YBfUTeoG971hG
For more than 20 years selling on Amazon, on every single packing slip I have sent I have handwritten "Thank you for your order!". There has been nothing but positive feedback, although I've never been entirely sure that my message has been strictly "legal." But this small act has given me the lively sense that my business is connecting real people with something they want, rather than just an assembly line of packages going out into the ether. And I think, overall, that it has helped me be a better seller.
Seller_Lu3bFSNnS57zM
I run a HEALTH company and put an insert for most packages with a phone number to us to report any side effects being an FDA facility. So it does also say thank you for your purchase with my Corporate name listed.
Seller_Lu3bFSNnS57zM
I run a HEALTH company and put an insert for most packages with a phone number to us to report any side effects being an FDA facility. So it does also say thank you for your purchase with my Corporate name listed.
Seller_UIOHXlB4Ywpr1
i write, thank you for shopping with us and their name with a smiley face for every package.
Seller_UIOHXlB4Ywpr1
i write, thank you for shopping with us and their name with a smiley face for every package.
Seller_kCVXiWaYj9rtR
I always hand write "Thank you" on my packing slips.
Seller_kCVXiWaYj9rtR
I always hand write "Thank you" on my packing slips.
