Unjust Suspension and Neglect of Genuine Documentation check
Dear Amazon Team,
I am in deep frustration and disappointment with the recent suspension of our Amazon seller account, which has now been inactive for several weeks. Despite our exhaustive efforts to comply with Amazon's policies and provide thorough documentation, our appeals have been dismissed within hours—without due consideration or proper verification.
Over the past few days, we have spent significant time and resources engaging with our suppliers, gathering all necessary documentation to validate the authenticity of our products. We submitted a detailed explanation, along with verified Invoices and Chain of Invoices from our supply chain, yet our appeal was rejected almost immediately. The speed of this decision, particularly over a weekend when both our suppliers and Amazon’s team were likely unavailable, suggests a lack of thorough review.
As a genuine seller, we are devastated by this outcome. We have thousands of dollars worth of inventory in Amazon's warehouses, and we have successfully delivered these products to Amazon buyers. To be left in this situation—clueless and helpless—is beyond disheartening. Despite providing Amazon with our supplier's email, phone number, and all other relevant details, our appeal was rejected without any indication that these contacts were even consulted. This casual approach undermines the trust and effort we have put into maintaining a legitimate business on Amazon.
We want to reiterate that all our products are genuine, and we possess all the necessary invoices required to sell on Amazon. The dismissal of our appeal without proper verification is not only harsh but also unjust. We respectfully request that Amazon reconsider our case, thoroughly review the documents we have submitted, and reinstate our account.
Our track record speaks for itself, with an order defect rate of less than 0.03% and nearly zero A-to-Z claims in the past 365 days. If Amazon does not take this matter seriously and allows us the fair chance to continue selling, it will be a significant blow to our long-standing business. We urgently request your assistance in reinstating our account.
Thank you for your attention to this matter.
Regards,
Evershyne-Wears
Unjust Suspension and Neglect of Genuine Documentation check
Dear Amazon Team,
I am in deep frustration and disappointment with the recent suspension of our Amazon seller account, which has now been inactive for several weeks. Despite our exhaustive efforts to comply with Amazon's policies and provide thorough documentation, our appeals have been dismissed within hours—without due consideration or proper verification.
Over the past few days, we have spent significant time and resources engaging with our suppliers, gathering all necessary documentation to validate the authenticity of our products. We submitted a detailed explanation, along with verified Invoices and Chain of Invoices from our supply chain, yet our appeal was rejected almost immediately. The speed of this decision, particularly over a weekend when both our suppliers and Amazon’s team were likely unavailable, suggests a lack of thorough review.
As a genuine seller, we are devastated by this outcome. We have thousands of dollars worth of inventory in Amazon's warehouses, and we have successfully delivered these products to Amazon buyers. To be left in this situation—clueless and helpless—is beyond disheartening. Despite providing Amazon with our supplier's email, phone number, and all other relevant details, our appeal was rejected without any indication that these contacts were even consulted. This casual approach undermines the trust and effort we have put into maintaining a legitimate business on Amazon.
We want to reiterate that all our products are genuine, and we possess all the necessary invoices required to sell on Amazon. The dismissal of our appeal without proper verification is not only harsh but also unjust. We respectfully request that Amazon reconsider our case, thoroughly review the documents we have submitted, and reinstate our account.
Our track record speaks for itself, with an order defect rate of less than 0.03% and nearly zero A-to-Z claims in the past 365 days. If Amazon does not take this matter seriously and allows us the fair chance to continue selling, it will be a significant blow to our long-standing business. We urgently request your assistance in reinstating our account.
Thank you for your attention to this matter.
Regards,
Evershyne-Wears
9 replies
Seller_Qbd0RsfZFEZBY
Please post the performance notification for assistance.
Hard to help without seeing the actual document.
Seller_OvL8C4BJWiuS9
Here in Amazonland it doesn't matter how long you have been selling, what your track record is or thinking you have supplied all the necessary information-if it doesn't meet their requirements (which are kinda secret), then there is nothing you can do about it (except maybe arbitrage).
Like Powered_By_AMZ said, post your original deactivation notice.
Seller_Qyg9CVB3m1dO3
Hello manu/PERFECT SHOP FOR US ,
Your Amazon Seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
We received complaints about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we take "inauthentic" complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about the Amazon policies regarding the sale of counterfeit items in the following Seller Central help pages:
-- "Amazon Anti-Counterfeiting Policy"
https://sellercentral.amazon.com/gp/help/201165970
-- "Program Policies"
https://sellercentral.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement"
https://sellercentral.amazon.com/gp/help/1791
How do I reactivate my account?
To reactivate your selling account, please send us:
Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below.
-- These documents must reflect your sales volume over the last 365 days.
-- Please include the business details for your supplier, including the business name, business phone number, business address, and website . We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier’s information.
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I submit the required information?
To submit this information, follow the instructions in the banner at the top of your "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If you do not provide a valid appeal, or choose not to appeal the account will remain deactivated and any FBA inventory of the items that caused "inauthentic" complaints may be destroyed at your expense.
We're here to help.
You can see your balance and settlement information in the "Payments" section of Seller Central.
this is the msg i have recieved from amazon.....
Seller_Qyg9CVB3m1dO3
@Jameson_Amazon@Sandy_Amazonhi please can you look at this issue...
Unjust Suspension and Neglect of Genuine Documentation check
Dear Amazon Team,
I am in deep frustration and disappointment with the recent suspension of our Amazon seller account, which has now been inactive for several weeks. Despite our exhaustive efforts to comply with Amazon's policies and provide thorough documentation, our appeals have been dismissed within hours—without due consideration or proper verification.
Over the past few days, we have spent significant time and resources engaging with our suppliers, gathering all necessary documentation to validate the authenticity of our products. We submitted a detailed explanation, along with verified Invoices and Chain of Invoices from our supply chain, yet our appeal was rejected almost immediately. The speed of this decision, particularly over a weekend when both our suppliers and Amazon’s team were likely unavailable, suggests a lack of thorough review.
As a genuine seller, we are devastated by this outcome. We have thousands of dollars worth of inventory in Amazon's warehouses, and we have successfully delivered these products to Amazon buyers. To be left in this situation—clueless and helpless—is beyond disheartening. Despite providing Amazon with our supplier's email, phone number, and all other relevant details, our appeal was rejected without any indication that these contacts were even consulted. This casual approach undermines the trust and effort we have put into maintaining a legitimate business on Amazon.
We want to reiterate that all our products are genuine, and we possess all the necessary invoices required to sell on Amazon. The dismissal of our appeal without proper verification is not only harsh but also unjust. We respectfully request that Amazon reconsider our case, thoroughly review the documents we have submitted, and reinstate our account.
Our track record speaks for itself, with an order defect rate of less than 0.03% and nearly zero A-to-Z claims in the past 365 days. If Amazon does not take this matter seriously and allows us the fair chance to continue selling, it will be a significant blow to our long-standing business. We urgently request your assistance in reinstating our account.
Thank you for your attention to this matter.
Regards,
Evershyne-Wears
Unjust Suspension and Neglect of Genuine Documentation check
Dear Amazon Team,
I am in deep frustration and disappointment with the recent suspension of our Amazon seller account, which has now been inactive for several weeks. Despite our exhaustive efforts to comply with Amazon's policies and provide thorough documentation, our appeals have been dismissed within hours—without due consideration or proper verification.
Over the past few days, we have spent significant time and resources engaging with our suppliers, gathering all necessary documentation to validate the authenticity of our products. We submitted a detailed explanation, along with verified Invoices and Chain of Invoices from our supply chain, yet our appeal was rejected almost immediately. The speed of this decision, particularly over a weekend when both our suppliers and Amazon’s team were likely unavailable, suggests a lack of thorough review.
As a genuine seller, we are devastated by this outcome. We have thousands of dollars worth of inventory in Amazon's warehouses, and we have successfully delivered these products to Amazon buyers. To be left in this situation—clueless and helpless—is beyond disheartening. Despite providing Amazon with our supplier's email, phone number, and all other relevant details, our appeal was rejected without any indication that these contacts were even consulted. This casual approach undermines the trust and effort we have put into maintaining a legitimate business on Amazon.
We want to reiterate that all our products are genuine, and we possess all the necessary invoices required to sell on Amazon. The dismissal of our appeal without proper verification is not only harsh but also unjust. We respectfully request that Amazon reconsider our case, thoroughly review the documents we have submitted, and reinstate our account.
Our track record speaks for itself, with an order defect rate of less than 0.03% and nearly zero A-to-Z claims in the past 365 days. If Amazon does not take this matter seriously and allows us the fair chance to continue selling, it will be a significant blow to our long-standing business. We urgently request your assistance in reinstating our account.
Thank you for your attention to this matter.
Regards,
Evershyne-Wears
Unjust Suspension and Neglect of Genuine Documentation check
Dear Amazon Team,
I am in deep frustration and disappointment with the recent suspension of our Amazon seller account, which has now been inactive for several weeks. Despite our exhaustive efforts to comply with Amazon's policies and provide thorough documentation, our appeals have been dismissed within hours—without due consideration or proper verification.
Over the past few days, we have spent significant time and resources engaging with our suppliers, gathering all necessary documentation to validate the authenticity of our products. We submitted a detailed explanation, along with verified Invoices and Chain of Invoices from our supply chain, yet our appeal was rejected almost immediately. The speed of this decision, particularly over a weekend when both our suppliers and Amazon’s team were likely unavailable, suggests a lack of thorough review.
As a genuine seller, we are devastated by this outcome. We have thousands of dollars worth of inventory in Amazon's warehouses, and we have successfully delivered these products to Amazon buyers. To be left in this situation—clueless and helpless—is beyond disheartening. Despite providing Amazon with our supplier's email, phone number, and all other relevant details, our appeal was rejected without any indication that these contacts were even consulted. This casual approach undermines the trust and effort we have put into maintaining a legitimate business on Amazon.
We want to reiterate that all our products are genuine, and we possess all the necessary invoices required to sell on Amazon. The dismissal of our appeal without proper verification is not only harsh but also unjust. We respectfully request that Amazon reconsider our case, thoroughly review the documents we have submitted, and reinstate our account.
Our track record speaks for itself, with an order defect rate of less than 0.03% and nearly zero A-to-Z claims in the past 365 days. If Amazon does not take this matter seriously and allows us the fair chance to continue selling, it will be a significant blow to our long-standing business. We urgently request your assistance in reinstating our account.
Thank you for your attention to this matter.
Regards,
Evershyne-Wears
9 replies
9 replies
Seller_Qbd0RsfZFEZBY
Please post the performance notification for assistance.
Hard to help without seeing the actual document.
Seller_OvL8C4BJWiuS9
Here in Amazonland it doesn't matter how long you have been selling, what your track record is or thinking you have supplied all the necessary information-if it doesn't meet their requirements (which are kinda secret), then there is nothing you can do about it (except maybe arbitrage).
Like Powered_By_AMZ said, post your original deactivation notice.
Seller_Qyg9CVB3m1dO3
Hello manu/PERFECT SHOP FOR US ,
Your Amazon Seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
We received complaints about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we take "inauthentic" complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about the Amazon policies regarding the sale of counterfeit items in the following Seller Central help pages:
-- "Amazon Anti-Counterfeiting Policy"
https://sellercentral.amazon.com/gp/help/201165970
-- "Program Policies"
https://sellercentral.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement"
https://sellercentral.amazon.com/gp/help/1791
How do I reactivate my account?
To reactivate your selling account, please send us:
Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below.
-- These documents must reflect your sales volume over the last 365 days.
-- Please include the business details for your supplier, including the business name, business phone number, business address, and website . We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier’s information.
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I submit the required information?
To submit this information, follow the instructions in the banner at the top of your "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If you do not provide a valid appeal, or choose not to appeal the account will remain deactivated and any FBA inventory of the items that caused "inauthentic" complaints may be destroyed at your expense.
We're here to help.
You can see your balance and settlement information in the "Payments" section of Seller Central.
this is the msg i have recieved from amazon.....
Seller_Qyg9CVB3m1dO3
@Jameson_Amazon@Sandy_Amazonhi please can you look at this issue...
Seller_Qbd0RsfZFEZBY
Please post the performance notification for assistance.
Hard to help without seeing the actual document.
Seller_Qbd0RsfZFEZBY
Please post the performance notification for assistance.
Hard to help without seeing the actual document.
Seller_OvL8C4BJWiuS9
Here in Amazonland it doesn't matter how long you have been selling, what your track record is or thinking you have supplied all the necessary information-if it doesn't meet their requirements (which are kinda secret), then there is nothing you can do about it (except maybe arbitrage).
Like Powered_By_AMZ said, post your original deactivation notice.
Seller_OvL8C4BJWiuS9
Here in Amazonland it doesn't matter how long you have been selling, what your track record is or thinking you have supplied all the necessary information-if it doesn't meet their requirements (which are kinda secret), then there is nothing you can do about it (except maybe arbitrage).
Like Powered_By_AMZ said, post your original deactivation notice.
Seller_Qyg9CVB3m1dO3
Hello manu/PERFECT SHOP FOR US ,
Your Amazon Seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
We received complaints about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we take "inauthentic" complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about the Amazon policies regarding the sale of counterfeit items in the following Seller Central help pages:
-- "Amazon Anti-Counterfeiting Policy"
https://sellercentral.amazon.com/gp/help/201165970
-- "Program Policies"
https://sellercentral.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement"
https://sellercentral.amazon.com/gp/help/1791
How do I reactivate my account?
To reactivate your selling account, please send us:
Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below.
-- These documents must reflect your sales volume over the last 365 days.
-- Please include the business details for your supplier, including the business name, business phone number, business address, and website . We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier’s information.
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I submit the required information?
To submit this information, follow the instructions in the banner at the top of your "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If you do not provide a valid appeal, or choose not to appeal the account will remain deactivated and any FBA inventory of the items that caused "inauthentic" complaints may be destroyed at your expense.
We're here to help.
You can see your balance and settlement information in the "Payments" section of Seller Central.
this is the msg i have recieved from amazon.....
Seller_Qyg9CVB3m1dO3
Hello manu/PERFECT SHOP FOR US ,
Your Amazon Seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
We received complaints about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we take "inauthentic" complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about the Amazon policies regarding the sale of counterfeit items in the following Seller Central help pages:
-- "Amazon Anti-Counterfeiting Policy"
https://sellercentral.amazon.com/gp/help/201165970
-- "Program Policies"
https://sellercentral.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement"
https://sellercentral.amazon.com/gp/help/1791
How do I reactivate my account?
To reactivate your selling account, please send us:
Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below.
-- These documents must reflect your sales volume over the last 365 days.
-- Please include the business details for your supplier, including the business name, business phone number, business address, and website . We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier’s information.
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I submit the required information?
To submit this information, follow the instructions in the banner at the top of your "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If you do not provide a valid appeal, or choose not to appeal the account will remain deactivated and any FBA inventory of the items that caused "inauthentic" complaints may be destroyed at your expense.
We're here to help.
You can see your balance and settlement information in the "Payments" section of Seller Central.
this is the msg i have recieved from amazon.....
Seller_Qyg9CVB3m1dO3
@Jameson_Amazon@Sandy_Amazonhi please can you look at this issue...
Seller_Qyg9CVB3m1dO3
@Jameson_Amazon@Sandy_Amazonhi please can you look at this issue...
