Account Still Deactivated Despite Document Verification – Urgent Resolution Needed
Hello @Levi_Dylan_Amazon @Emet_Amazon
Amazon deactivated an account called TelosTop linked to the current account due to IDv issue. I've applied all the needed documents including
1) Utility bill
2) Bank account
3) Address
4) IDv
5) Inform Act
The documents have been verified successfully and I even received an email stating that my account will be active. However, Nothing happened and the account is still deactivated.
I don't understand why the account is still deactivated. There is no more requested papers from my end and all the documents I provided has been verified successfully.
Please advise what are the next steps for me as I truly believe that there is an issue from your end!
Refer to case ID: 17470461191
Thanks.
3 replies
Atlas_Amazon
Hello @Seller_zOG90n90Tzu44
Refer to case ID: 17470461191
Thank you for the information provided regarding the recent concerns pertaining to the verification on the account. I did review the case information as I do want to get you added support on this concern, and I was able to see where there was minimal information being shared. I do want to offer support, and so could you clarify when you completed the verification and received the follow up details?
Have you seen any other messaging or requests for information since? Have you attempted to provide any new details since you have observed the account being impacted still? I do want to better understand what actions or messaging you have available so I may better identify your next steps.
I will continue to monitor for any new details or updates you may have on this situation, and encourage you to refer to this thread for support.
Best,
Atlas
