My Account is deactivated
My CA account is deactivated for about 2 months. After that my AU account has also deactivated. I have provided all the required documents several times and made live calls with the account specialists but it is still deactivated. I do not understand the reason why it is still deactivated. I have an LLC and I have provided all the adresses, bills, bank statements, ID documents. I have even wrote a word document explaining all the activities. The account specialists told me to provide a bill related to my company. I have also provided the bill but it is still deactivated. I even requested a video call but the answer from Amazon is always the same which is "We completed our evaluation of your submission. We do not have enough information to remove the violation at this time." My CA account health is 204 and I do not have any negative feedbacks. I am doing FBA and I don't know what I did wrong to be deactivated.
I do not know what to do after this point and I really do not understand why my account is deactivated. Can anybody help me about this issue?
3 replies
Emet_Amazon
Hello @Seller_rKR1twoqpyiuT,
Thank you for posting your concerns with your accounts being deactivated.
As you've described the situation, your Australian store was deactivated due to the Canada account being deactivated. The AU store would have been deactivated due to our code of conduct - multiple account policy:
- You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.
When the CA store was deactivated, it triggered the deactivation of any other stores you may have had at the time or created since. This will require the resolution of the CA stores original deactivation reason. You mentioned providing verification information, can you confirm if this is why the AU store was deactivated? Can you provide the original deactivation notice you received from the CA store? Providing this notice will help us offer guidance or next steps in resolving these concerns.
The account health and its rating are typically based off some account and listing policies that impact the store. Verification and multiple accounts can be a serious situation that will never appear on the account thus you will never see them there. Please follow the original performance notification you received.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_rKR1twoqpyiuT
Hello Emet,
My AU store is deactivated due to my CA store's deactivation as you have mentioned. I am sending the original deactivation notice below. But I have received this deactivation notice to my United States account which I have never used and sold anything. No notification is sent to my CA store about this issue.
The original deactivation notice sent to Unites States store is:
Hello,
Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account.
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
To view your account performance and how well it is performing against the performance metrics and policies required to sell on Amazon, go to "Account Health":
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
You can also select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device.
-- On iOS:
-- On Android:
Amazon.com
Elif Ayan Aktimur
The DEG Shop
Emet_Amazon
Hello @Seller_rKR1twoqpyiuT,
Thank you for posting your follow up information and deactivation notice.
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
This is typically associated with both an identity and supply chain review. This will impact all stores not just the one your selling in. This will require the submission of identity information such as a utility bill, government issued ID including front and back in color. Keep in mind that all account and documentation will need to represent the physical address of the account owner.
Regarding identity, are you the account owner? Are you using a physical or virtual address, if you're using a virtual address, this will need to be updated to verify and confirm the account owner.
When it comes to verification of your inventory and selling history, we will ask that you provide invoices for all products listed and or sold. Please also note that this includes products listed, that were never sold, as listing a product shows intent to sell.
If these products were branded, we will likely require a letter of authorization or license agreement with the brand to confirm you are and authorized distributor on amazon.
After providing this information, you may be required to attend an in person video call, but keep in mind this will only be requested upon verification of all requested documentation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
