Despite the fact that the brand officials reviewed our invoices and withdrew their complaint, our invoices are not accepted by Amazon and our account is not activated.
Dear Amazon Team,
The reason for the suspension of my account is the allegation that we are selling counterfeit products, which is not true.
For your information, the products in question, B0CZ76329H and B000ES7A6U, belong to the Paramount brand. We have contacted the Paramount brand officials and presented them with our original invoices for both products. In the process, the complaint was withdrawn for both products and they confirmed that our products are genuine.
Despite the fact that the brand officials reviewed our invoices and withdrew their complaint, our invoices are not accepted by Amazon and our account is not activated.
You can contact the brand representative below to confirm that the products we sell are authentic and approved by the brand:
Email: [Moderator Edit: removed personal information]
Website: Tracer Ai
In addition, Tracer AI has sent a message from mrkt-viacomETtracer.ai to inbound-appealsETamazon.com stating that the products are genuine and the complaint has been withdrawn. Please check the email address you received and we are waiting for you to activate our account as soon as possible.
The message content is as follows:
Hello
Belonging to the JIXXT store with the email address [Moderator Edit: removed personal information]. Please remove our complaint for the following listings:
B0CZ76329H
B000ES7A6U
These listings have previously been requested to be removed by our team, but based on the additional documentation and details provided by the seller - we believe these products are genuine.
Please let us know if any additional information is required at this time.
Thank you
Thank you for your interest and understanding to resolve the issue as soon as possible.
Sincerely yours,
Despite the fact that the brand officials reviewed our invoices and withdrew their complaint, our invoices are not accepted by Amazon and our account is not activated.
Dear Amazon Team,
The reason for the suspension of my account is the allegation that we are selling counterfeit products, which is not true.
For your information, the products in question, B0CZ76329H and B000ES7A6U, belong to the Paramount brand. We have contacted the Paramount brand officials and presented them with our original invoices for both products. In the process, the complaint was withdrawn for both products and they confirmed that our products are genuine.
Despite the fact that the brand officials reviewed our invoices and withdrew their complaint, our invoices are not accepted by Amazon and our account is not activated.
You can contact the brand representative below to confirm that the products we sell are authentic and approved by the brand:
Email: [Moderator Edit: removed personal information]
Website: Tracer Ai
In addition, Tracer AI has sent a message from mrkt-viacomETtracer.ai to inbound-appealsETamazon.com stating that the products are genuine and the complaint has been withdrawn. Please check the email address you received and we are waiting for you to activate our account as soon as possible.
The message content is as follows:
Hello
Belonging to the JIXXT store with the email address [Moderator Edit: removed personal information]. Please remove our complaint for the following listings:
B0CZ76329H
B000ES7A6U
These listings have previously been requested to be removed by our team, but based on the additional documentation and details provided by the seller - we believe these products are genuine.
Please let us know if any additional information is required at this time.
Thank you
Thank you for your interest and understanding to resolve the issue as soon as possible.
Sincerely yours,
11 replies
Seller_OvL8C4BJWiuS9
Ok, the brand said the invoices were ok (from wherever you purchased them from), but did they specifically say you are allowed to sell it on Amazon as a 3rd party seller?
Seller_mMSPoTibyBJNK
@Cade_Amazon
@Charly_Amazon
@Cooper_Amazon
@CR_Amazon
@Danika_Amazon
@Danny_Amazon
@Dominic_Amazon
@Dougal_Amazon
@Emet_Amazon
@Micah_Amazon
@Michelle_Amazon
@Quincy_Amazon
@SEAmod
@Steve_Amazon
@Tatiana_Amazon
@Troy_Amazon
@Topher_Amazon
@Veronica_Amazon
Atlas_Amazon
Hello @Seller_mMSPoTibyBJNK
Thank you for the information provided regarding the issues that are occurring on the account. I understand there are concerns regarding the documentation and that the brand has attempted to withdraw their complaint. You mention having submitted the information regarding the authorization letter, would you be able to provide a copy of the notification received in response?
Has our team made any other attempts to validate your information at this point in time? Please continue to refer to this thread with your questions and updates on this particular concern to avoid confusion. If you have any case information, we urge you to share this in addition.
Best,
Atlas
Despite the fact that the brand officials reviewed our invoices and withdrew their complaint, our invoices are not accepted by Amazon and our account is not activated.
Dear Amazon Team,
The reason for the suspension of my account is the allegation that we are selling counterfeit products, which is not true.
For your information, the products in question, B0CZ76329H and B000ES7A6U, belong to the Paramount brand. We have contacted the Paramount brand officials and presented them with our original invoices for both products. In the process, the complaint was withdrawn for both products and they confirmed that our products are genuine.
Despite the fact that the brand officials reviewed our invoices and withdrew their complaint, our invoices are not accepted by Amazon and our account is not activated.
You can contact the brand representative below to confirm that the products we sell are authentic and approved by the brand:
Email: [Moderator Edit: removed personal information]
Website: Tracer Ai
In addition, Tracer AI has sent a message from mrkt-viacomETtracer.ai to inbound-appealsETamazon.com stating that the products are genuine and the complaint has been withdrawn. Please check the email address you received and we are waiting for you to activate our account as soon as possible.
The message content is as follows:
Hello
Belonging to the JIXXT store with the email address [Moderator Edit: removed personal information]. Please remove our complaint for the following listings:
B0CZ76329H
B000ES7A6U
These listings have previously been requested to be removed by our team, but based on the additional documentation and details provided by the seller - we believe these products are genuine.
Please let us know if any additional information is required at this time.
Thank you
Thank you for your interest and understanding to resolve the issue as soon as possible.
Sincerely yours,
Despite the fact that the brand officials reviewed our invoices and withdrew their complaint, our invoices are not accepted by Amazon and our account is not activated.
Dear Amazon Team,
The reason for the suspension of my account is the allegation that we are selling counterfeit products, which is not true.
For your information, the products in question, B0CZ76329H and B000ES7A6U, belong to the Paramount brand. We have contacted the Paramount brand officials and presented them with our original invoices for both products. In the process, the complaint was withdrawn for both products and they confirmed that our products are genuine.
Despite the fact that the brand officials reviewed our invoices and withdrew their complaint, our invoices are not accepted by Amazon and our account is not activated.
You can contact the brand representative below to confirm that the products we sell are authentic and approved by the brand:
Email: [Moderator Edit: removed personal information]
Website: Tracer Ai
In addition, Tracer AI has sent a message from mrkt-viacomETtracer.ai to inbound-appealsETamazon.com stating that the products are genuine and the complaint has been withdrawn. Please check the email address you received and we are waiting for you to activate our account as soon as possible.
The message content is as follows:
Hello
Belonging to the JIXXT store with the email address [Moderator Edit: removed personal information]. Please remove our complaint for the following listings:
B0CZ76329H
B000ES7A6U
These listings have previously been requested to be removed by our team, but based on the additional documentation and details provided by the seller - we believe these products are genuine.
Please let us know if any additional information is required at this time.
Thank you
Thank you for your interest and understanding to resolve the issue as soon as possible.
Sincerely yours,
Despite the fact that the brand officials reviewed our invoices and withdrew their complaint, our invoices are not accepted by Amazon and our account is not activated.
Dear Amazon Team,
The reason for the suspension of my account is the allegation that we are selling counterfeit products, which is not true.
For your information, the products in question, B0CZ76329H and B000ES7A6U, belong to the Paramount brand. We have contacted the Paramount brand officials and presented them with our original invoices for both products. In the process, the complaint was withdrawn for both products and they confirmed that our products are genuine.
Despite the fact that the brand officials reviewed our invoices and withdrew their complaint, our invoices are not accepted by Amazon and our account is not activated.
You can contact the brand representative below to confirm that the products we sell are authentic and approved by the brand:
Email: [Moderator Edit: removed personal information]
Website: Tracer Ai
In addition, Tracer AI has sent a message from mrkt-viacomETtracer.ai to inbound-appealsETamazon.com stating that the products are genuine and the complaint has been withdrawn. Please check the email address you received and we are waiting for you to activate our account as soon as possible.
The message content is as follows:
Hello
Belonging to the JIXXT store with the email address [Moderator Edit: removed personal information]. Please remove our complaint for the following listings:
B0CZ76329H
B000ES7A6U
These listings have previously been requested to be removed by our team, but based on the additional documentation and details provided by the seller - we believe these products are genuine.
Please let us know if any additional information is required at this time.
Thank you
Thank you for your interest and understanding to resolve the issue as soon as possible.
Sincerely yours,
11 replies
11 replies
Seller_OvL8C4BJWiuS9
Ok, the brand said the invoices were ok (from wherever you purchased them from), but did they specifically say you are allowed to sell it on Amazon as a 3rd party seller?
Seller_mMSPoTibyBJNK
@Cade_Amazon
@Charly_Amazon
@Cooper_Amazon
@CR_Amazon
@Danika_Amazon
@Danny_Amazon
@Dominic_Amazon
@Dougal_Amazon
@Emet_Amazon
@Micah_Amazon
@Michelle_Amazon
@Quincy_Amazon
@SEAmod
@Steve_Amazon
@Tatiana_Amazon
@Troy_Amazon
@Topher_Amazon
@Veronica_Amazon
Atlas_Amazon
Hello @Seller_mMSPoTibyBJNK
Thank you for the information provided regarding the issues that are occurring on the account. I understand there are concerns regarding the documentation and that the brand has attempted to withdraw their complaint. You mention having submitted the information regarding the authorization letter, would you be able to provide a copy of the notification received in response?
Has our team made any other attempts to validate your information at this point in time? Please continue to refer to this thread with your questions and updates on this particular concern to avoid confusion. If you have any case information, we urge you to share this in addition.
Best,
Atlas
Seller_OvL8C4BJWiuS9
Ok, the brand said the invoices were ok (from wherever you purchased them from), but did they specifically say you are allowed to sell it on Amazon as a 3rd party seller?
Seller_OvL8C4BJWiuS9
Ok, the brand said the invoices were ok (from wherever you purchased them from), but did they specifically say you are allowed to sell it on Amazon as a 3rd party seller?
Seller_mMSPoTibyBJNK
@Cade_Amazon
@Charly_Amazon
@Cooper_Amazon
@CR_Amazon
@Danika_Amazon
@Danny_Amazon
@Dominic_Amazon
@Dougal_Amazon
@Emet_Amazon
@Micah_Amazon
@Michelle_Amazon
@Quincy_Amazon
@SEAmod
@Steve_Amazon
@Tatiana_Amazon
@Troy_Amazon
@Topher_Amazon
@Veronica_Amazon
Seller_mMSPoTibyBJNK
@Cade_Amazon
@Charly_Amazon
@Cooper_Amazon
@CR_Amazon
@Danika_Amazon
@Danny_Amazon
@Dominic_Amazon
@Dougal_Amazon
@Emet_Amazon
@Micah_Amazon
@Michelle_Amazon
@Quincy_Amazon
@SEAmod
@Steve_Amazon
@Tatiana_Amazon
@Troy_Amazon
@Topher_Amazon
@Veronica_Amazon
Atlas_Amazon
Hello @Seller_mMSPoTibyBJNK
Thank you for the information provided regarding the issues that are occurring on the account. I understand there are concerns regarding the documentation and that the brand has attempted to withdraw their complaint. You mention having submitted the information regarding the authorization letter, would you be able to provide a copy of the notification received in response?
Has our team made any other attempts to validate your information at this point in time? Please continue to refer to this thread with your questions and updates on this particular concern to avoid confusion. If you have any case information, we urge you to share this in addition.
Best,
Atlas
Atlas_Amazon
Hello @Seller_mMSPoTibyBJNK
Thank you for the information provided regarding the issues that are occurring on the account. I understand there are concerns regarding the documentation and that the brand has attempted to withdraw their complaint. You mention having submitted the information regarding the authorization letter, would you be able to provide a copy of the notification received in response?
Has our team made any other attempts to validate your information at this point in time? Please continue to refer to this thread with your questions and updates on this particular concern to avoid confusion. If you have any case information, we urge you to share this in addition.
Best,
Atlas
