Account level reserve
Hi,
I hope this message finds you well. Please tell me how long Amazon takes to release the amount of money which is held in account level reserve.
I read it policy it says that amazon holds the money for 7-14 days after the delivery but its been more than that and my account health is pretty good.
I would appreciate if someone could explain me about it and when funds will be in available.
8 replies
Stevie_Amazon
Hi there @Seller_20C9tsy0k6ZuE,
Thank you for utilizing the Seller Forums!
I hope this message finds you well. Please tell me how long Amazon takes to release the amount of money which is held in account level reserve.
I read it policy it says that amazon holds the money for 7-14 days after the delivery but its been more than that and my account health is pretty good.
I would appreciate if someone could explain me about it and when funds will be in available.
I understand you have questions regarding payments.
You are correct about the account level reserve policy. If there are no other restrictions on your account, you should see a payment initiated after that time frame.
Have you received any notification about your account? Any policy violations?
Please do not hesitate to let us know here, as the forums community and I are here to support you.
Stevie
Emet_Amazon
Hello @Seller_20C9tsy0k6ZuE,
Thank you for following up on the situation.
As you've mentioned the situation surrounding the account was resolved on the 9th, however the funds are still being held.
Since the original account health issue is resolved, I am engaging a community manager to review the situation further and possibly follow up with additional information. I would also suggest if you have a case that you created for the funds related situation, to provide it here for our community managers benefit in researching your issue further.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Charly_Amazon
Hello @Seller_20C9tsy0k6ZuE
Thank you for contacting us, I will be reviewing your case and following up as soon as there is an update.
We will be in contact.
Charly_Amazon
