Very Rude Amazon Representative
How dare Amazon have representatives like this one?
The buyer had NOT submitted an Order Cancellation Request and then we received the below communication from an Amazon Representative. We would NEVER speak like this to a Customer or a Business Partner.
"Reason: Cancel Order. Details: Good Day Seller. This is a strict notice from Amazon. We got notified that the item has compatibility issues. For this we are commanding you to process the cancellation as well as the full refund of the customer. For this we are giving you maximum of 48 hours to process it all. Remember this is Amazon and we will not tolerate such action like this."
Seller_qTJiCxRI8PpIZ
This sounds like it is a customer speaking through Amazon. If it isn't, lord help us all because representatives clearly don't even know proper grammar. "Full refund of the customer"? How does a person even do such a thing? SMH!
Seller_kNAboD6kRgVt7
Often the buyer is not aware of the correct course to take for these issues. They just contact customer service, who then send you a note, stating what the customer said to them. Thus you do not get the usual request for whatever it is they want. To me this sounds almost like a badly programmed bot. Or someone on a power trip.
Seller_Hi7wbO2Kbo6bl
I agree that this is a customer service rep passing on a message and doing an extraordinarily poor job of it.
Treat it like a return request and know that your answer goes to the buyer. Just ignore everything it says and pretend they requested to return the item.
Seller_aUbEyzlSSnsDJ
This does not look like amazon or sound like amazon.
Seller_WtOwWhtSrFjva
Check and see who sent it. Probably not from Amazon. Send us the email address and we can tell you if it is Amazon.
Seller_XyasXNhOT3yJX
Really? Wow! That is unbelievable!
Seller_8bKTbjGobJoAL
That's not Amazon. It is just a jerk buyer that wants you to think it is Amazon to get what he wants
Seller_6hFuE3oTzYyFr
Perhaps you should use the report message option. It sounds like a buyer wrote this.
Seller_qWqFyEZmuEp42
Are you sure you weren't hacked somehow? That's just crazy talk and can't be a real rep.
Ricardo_Amazon
Hello @Seller_7M6MkXTVapNgA,
Ricardo from Amazon here. I will be creating a Case so you can share details about the order information so I can look into this.
I agree this is not a proper way to treat a seller.
Thanks for bringing this to our attention.
