A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
21 replies
Seller_aWrza8YvWVgM1
Signature confirmation with Amazon is a joke. Amazon will claim that maybe someone else signed for the package and will always side with the buyer. Did you use Buy Shipping?
Seller_aV1Bh32hE0KND
Did you send a copy of the signature confirmation to the customer through Buyer-Seller Messaging?
A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
A-to-Z appeal lost with signature proof
I had a customer claim they did not receive a package and that it was given to a stranger in their apartment when the USPS signature shows their name as the signer. They were not getting the desired refund from me via seller messages, so they went to A to Z and got a refund. I appealed and was denied "Thank you for taking the time to provide us with more information regarding your claim on order 111-2424892-2544263. Upon further review, we have decided to uphold our original decision."
I have opened a new Case# 13214278761 in the hopes someone will look at this objectively and see the USPS signature information.
21 replies
21 replies
Seller_aWrza8YvWVgM1
Signature confirmation with Amazon is a joke. Amazon will claim that maybe someone else signed for the package and will always side with the buyer. Did you use Buy Shipping?
Seller_aV1Bh32hE0KND
Did you send a copy of the signature confirmation to the customer through Buyer-Seller Messaging?
Seller_aWrza8YvWVgM1
Signature confirmation with Amazon is a joke. Amazon will claim that maybe someone else signed for the package and will always side with the buyer. Did you use Buy Shipping?
Seller_aWrza8YvWVgM1
Signature confirmation with Amazon is a joke. Amazon will claim that maybe someone else signed for the package and will always side with the buyer. Did you use Buy Shipping?
Seller_aV1Bh32hE0KND
Did you send a copy of the signature confirmation to the customer through Buyer-Seller Messaging?
Seller_aV1Bh32hE0KND
Did you send a copy of the signature confirmation to the customer through Buyer-Seller Messaging?
