Account being billed for no reason after everything is deactivated.
Hello,
I’ve noticed some unexpected charges coming into my credit card, despite not being active in any country. I’ve set all countries to inactive mode and have already paid all my advertising bills, but I’m still seeing random charges every month! I no longer wish to sell on Amazon and have been inactive for 4 months now and I can't get access to anything to view anything. Could someone please look into this and clarify where these charges are coming from?
Thank you for your help.
2 replies
Seller_y7W9ccUlauftE
Is your selling plan is set to Individual (professional has monthly fees)? See the Manage Your Services section to change.
sellercentral.amazon.ca/global-dashboard
Jurgen_Amazon
Hello @Seller_zjbq5DNeLM47S,
Thank you for reaching out to the Amazon Forums. I appreciate you taking the time to share your concerns with us.
I've carefully reviewed the charges you mentioned, and it seems the monthly subscription fee was the root of the issue. However, I'm glad to see you were able to switch to the individual selling plan, which will take effect on October 8th, 2024. This should help reduce your ongoing costs and make it more viable for you to continue selling on Amazon.
I understand the decision to sell on Amazon can be a challenging one at times, especially when faced with unexpected fees or charges. However, I would encourage you not to give up too quickly. Amazon remains one of the largest and most valuable e-commerce platforms, offering sellers like yourself the opportunity to reach millions of customers around the world.
Rather than closing your seller account, I would suggest exploring ways to optimize your business on the Amazon marketplace. This could involve identifying cost-saving measures, reviewing your pricing strategy, or even diversifying your product selection to increase your profitability. Our Seller Central team is also here to provide guidance and support to help you navigate the platform more effectively.
I genuinely believe that with the right approach and dedication, you can find success selling on Amazon. Your passion for your products and your commitment to your customers are valuable assets that can set you apart in this competitive landscape.
If you still consider that closing your account is the best option, please review the Help page: Close your seller account.
Please don't hesitate to reach out if you have any other questions or concerns. I'm happy to work with you to explore solutions that could help you continue thriving as an Amazon seller.
Jurgen
