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ups abusive extracharges
I have been set on approximately 200 orders via UPS worth over 18 thousand dollars. And I have all the documentation that proves the abuse of these charges, in which they change the weight from 33lb to 90lb, among other situations. In fact, I won all shipping disputes that I purchased outside of Amazon and that had the same problem. However, it appears that no one at Amazon knows how to open an adjusment dispute with UPS. And UPS does not accept the seller opening the dispute, because the account holder is Amazon, and the charge is made directly to our Amazon account. I really intend to resolve this through Amazon, without the need to spend money on lawyers. But it's increasingly difficult because I only receive automatic messages from employees who have no idea what they're talking about. I have everything planned, documented and proven. and I can't resolve it because no one knows how to open disputes in adjustment. Can someone help me? case id: 15055397881 any mod can help me please
@Blake_Amazon @Danny_Amazon @CR_Amazon @Jameson_Amazon @Topher_Amazon
57 replies
KJ_Amazon
Hello @Seller_Z6P0x6iB1IZgR Thanks for checking in about your carrier adjustments and for sharing that Case ID.
For those adjustments with carrier-audited weights of 90 pounds, it is very likely that the carrier-audited dimensions showed that the packages were subject to the UPS Large Package Surcharge.
According to UPS, for domestic shipments, a package is considered a "Large Package" when its combined length (longest side of the package) and girth [(2 x width) + (2 x height)] exceed 130 inches, or its length exceeds 96 inches. These Large Packages are subject to a minimum billable weight of 90 pounds.
This is covered on the UPS website page: How To Avoid Shipping Charge Corrections.
I will review that Case ID and follow up with you directly about those adjustments. In the meantime, you can review our seller help page that covers carrier adjustments and how they are determined.
Seller_ntjsLtbenySYo
UPS uses a lot of Fake measurements to justify the charges. they will incorrectly give you fake measurements of dimensions to justify the crazy surcharges they give. i hate dealing with them b/c of this reason
Seller_ViRcsQPm12eFa
I agree with you that no one at Amazon know how to dispute these charges.
I got charged with the same audited charges where the dimension and weight were exactly the same, yet I got charged double from UPS.
I tried to fight it but amazon said contact UPS, and UPS said contact Amazon.
So after 2-3 hours of going back an forth, gave up all together.
hope you find a solution
Seller_p4aHGJV2iziFh
My best suggestion is to NEVER use UPS shipping through Amazon! The contract the made with each other in 2023 allows them both to show a rate and then change the rate when their automated system measures wrong. It is a huge crime going on right now. Use other shipping models or you will continue to lose.
Seller_bff4mjZ4co65N
use getida - they will make cases and reply promptly. worth it
Seller_CW0P5hgbsiqWX
"And UPS does not accept the seller opening the dispute, because the account holder is Amazon...."
And that is why you have no recourse to solve anything. You paid Amazon to run the back end of your business for you so you can just sit back and see the profit come in.
No one at the FBA Centers will do anything, because there is no incentive to do so. The product is not Amazon's, Amazon does not pay the overage (the seller does), so Amazon just pays what comes thru from the UPS site.
And lastly.... The product is gone and delivered to the buyer, so the ones you are questioning, don't actually exist to be verified.
Seller_GMDa6MxkJwkCv
I hope you get someone to help you with these abusive charges. Amazon has made it difficult to resolve any case involving unfair correction charges.
Seller_1oT4ZOwrSByEE
i also had a similar issue, with an item that was 8 oz and 4 x 4 x 4, usps reported the weight was over 2 lbs * impossible * and they upgraded to priority and added 9.30$
Not alot of money, bu t it happened quite a few times, i did the same thing you did, filed cases, etc, no resolution at all.
My guess is if they do this to alot of people they make good money, it may not even be amazon doing it.
Seller_xRahkQoV5Zz2F
We have been building a case with the FTC and the Attorney Generals office, I suggest you do the same in regards to Amazon and UPS. This is unfair business practice and potential mail fraud.
Seller_rN1OJxuI7j6aM
Link your own UPS account to your Amazon Seller Account. Once this is done, you will be able to print UPS shipping labels for Amazon orders using your own UPS account number (and you will still be able to purchase the shipping labels with Amazon Buy Shipping delivery protection).
Going forward, if you need to dispute an incorrect UPS charge for a shipment, it will be much easier.
FYI, UPS routinely mis-scans the sizes of packages. This happens because UPS uses an automated scanner to measure the size of your package as your package is traveling down the conveyor belt with hundreds of other packages. If two or even three packages are two close to each other on the conveyor belt, the scanner will mistakenly think it is one package. Then, your package is scanned at a much larger size than it really is .... hence the surcharge.
Also FYI, both UPS and FedEx routinely mis-scan packages but FedEx is much easier to deal with when you need to dispute an incorrect dimensional scan.
Lastly, in case you do not know, there are two methods that UPS and FedEx use to determine the weight of your package. One method is the actual weight (how much it weighs on a scale). The other is dimensional weight, which is a formula UPS uses. UPS uses the higher weight of the two methods to calculate the shipping cost. See below:
How do I determine the dimensional weight of my UPS package?
Dimensional weight reflects package density, which is the amount of space a package occupies compared to its actual weight. Dimensional weight may apply to all UPS domestic and international package services.
Determine the package measurement in inches. For each measurement, start at the longest point, rounding each measurement to the nearest whole number.
Multiply the package length (longest side of the package) by the width by the height. The result is the cubic size in inches.
Divide the cubic size in inches by the divisor to calculate the dimensional weight in pounds. Increase any fraction to the next whole pound.
The divisor varies by rate type: 139 for Daily Rates; 166 for Retail Rates. Dimensional Weight = (L x W x H) ÷ Divisor.
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