Hello everyone,

My Amazon seller account has been deactivated for verification of Unsuitable Inventory. After submitting all documents, and passing video verification, the account remains deactivated because Amazon believes I used an unverified supplier to purchase my products. Here's the exact response from Amazon:

"We received your submission but we are unable to reactivate your account. We observed that you have supplied documentation to Amazon which were from an un-verifiable supplier. We previously requested these documents from you to verify your supply chain. As a result, your account will not be reactivated and we will not release the associated FBA inventory under investigation."

I contacted my supplier, a major distributor, and he confirmed that he is authorized by all the brands whose products he sells and has all the necessary supporting documentation. However, due to their company policy, they cannot provide the necessary documents directly to me, but are willing to provide them directly to Amazon.

Despite my two emails with the supplier's exact contact information and an invitation to contact them directly for further verification, Amazon has not responded to my request to contact the supplier directly. I've noticed in other forum threads posts by Amazon representatives that Amazon likely won't call the supplier, although it may do so. Also, it is noted that Amazon may contact manufacturers to verify suppliers. I would appreciate it if Amazon could contact our supplier to request information and documents and, if necessary, the manufacturers to verify the distributor's information.