I received an A to Z Guarantee claim request for the order id: 17107771845165913, for which an A TO Z Guarantee was issued stating the reason that i have not replied for the same but i have replied for the same 4 times, moreover the issue/ concern of the customer was resolved and the same was mentioned in my replies, still the claim was granted in favour of the customer.

@Seller_5WsK3rrVFyBk9 @Seller_BlIVJdYD3zD3G

I have even attached the screenshots of the responses i have made towards the A to Z Claim, and the also have included the mail i have received stating the reason as to why the claim was granted saying that i have not responded.

I would request you to please look into the issue and help me get a solution for it, I have also registered a support case ( case id: 10847188432) for the same but I am not getting any fruitful response from the same.

Dear Amazon Support Team,

We are writing to request the removal of a feedback comment from our seller account that relates to a recent A-to-Z claim. The customer in question received a refund but has not returned the item as required. This situation appears to be a case of fraudulent activity.

We believe that the feedback associated with this transaction is unfair and does not accurately reflect our efforts to resolve the situation in line with Amazon's policies.

We kindly ask that you review this matter and remove the feedback from our seller account.The Feedback is Impact on our ODR

Thank you for your attention to this issue.

Best regards,

Bluewud India

Whether you agree with the points I've made or not, I would like to express one thing before you, and this is my personal opinion, which I have observed over the last 6-8 months.

Personally, I feel that Amazon should conduct an inquiry into its A to Z Claim team. I may be wrong, but I feel that somewhere the A to Z team might be charging some commission from buyers to favor them, and this activity may be settled outside of Amazon