Outrageous and Fraudulent shipping adjustment charges???
Amazon is becoming an unsustainable platform to sell on. There is ZERO support for 3rd party sellers. It is bad enough that they allow us to constantly be taken advantage of by fraudulent customers, but now we can also be taken advantage of by shipping carriers. If you are a 3rd party seller, please read this, because it is a matter of when, not if, it will eventually happen to you, no matter what category that you sell in. These aren't a few dollars here and there....these are large, random charges that will be deducted directly out of your balance.
We recently shipped a $23.97 swimsuit bottom, weighing 5 oz at an Amazon Shipping USPS cost of $4.68.
On 6/27 our account was hit with an Adjustment for -$227.95. Reason:
"The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:"
Customer Entered Dimensions: 8 X 1 X 10 IN Weight: 5 OZ
Carrier Audited Dimensions: 8 X 1 X 10 IN Weight: 5 OZ
Base Postage Charge -$232.63
Amount already paid: $4.68
Total Charge from Carrier -$232.63
I have called seller support 4 times. Case ID 15560643441. Disconnected twice when I asked the representative to put his information and instructions for me to resolve this in the support case. Seller support instructed me to speak with the USPS about the charge. USPS said that they cannot help, due to the fact that the shipping was purchased through AMAZON, and that they need to fix it. I called Amazon again and this is their helpful response today:
AMAZON'S response: We investigated order 111-4069843-5978656.
"In this case the weight you entered for this order was [5 OZ] and the carrier audited weight for this item is [5 OZ]. You were charged for the difference in package [weight and dimensions]."
Does anyone read anything??? They do realize that the weights and the dimensions are the same, right?? I would think that common sense would also come into play with the realization that shipping a 5oz women's swimsuit bottom could not possibly come to a $232.63 shipping cost.
It seems that using Amazon shipping is now Russian roulette and you just don't know if you are going to get the unlucky, fraudulent shipping charge deducted from your account. Does anyone have any experience in dealing with this and did you continue to use Amazon Shipping to ship your orders?
Thank you.
36 replies
KJ_Amazon
Hello @Seller_dNvd5MBslXvX8 Thank you for sharing the information on that carrier adjustment including the Case ID and Order ID.
We have recently seen some issues with carrier-audited shipping information not correctly transmitting in Seller Central. In addition, customers may package their returned product differently than how the products were received, and correction charges may be applied if the package that the item is returned in is larger or smaller than reported on the shipment.
I understand that this was a small/light item, but did you notice anything unusual about the return packaging that could explain the adjustment?
Seller_hfmMmH8f6bDeQ
Please come back and let us know if this is resolved. This seems like a huge glitch and it should have been taken care of immediately.
Seller_i2wlbbhhFsmBR
Yes please let us know what happens with this.
As a new seller and somewhat ignorant to this we started to notice these "other" charges become a trend on every transaction period. After asking for help for weeks and getting no where while being disconnected and transferred as well, we finally started to educate and research ourselves on this matter. Seeing that we were being charged adjustment for wrong dimensions and weights we began to question ourselves if we have been doing something wrong this whole time or not. Well after seeing a plethora of posts concerning this issue posted on the forums, we took out upon ourselves to tweak with dimensions in Amazons buy shipping on some orders and from what we collected from this was that Amazons buy shipping feature is 100% not reflecting the same shipping rates as the carriers they are offering us to ship through....
So not really sure how these carriers are able to charge extra on these or why we are responsible for these charges when we have been doing everything from our end correctly. You'd think that would fall on Amazon but what do we know..
Seller_HP0CuTSNvJvu9
Maybe they looked at the person returning the swimsuit and treated it as a hazardous return.
Seller_3RorP3scToTmC
Where do you find these "Adjustment Fees"?
Seller_ceTdeaxmeiBON
Same thing happened to me using Fed Ex shipping. I bought shipping for $27 and they adjusted it up to $227. They stole $166 from me. Don't ever use FedEx shipping. They are criminals.
Seller_RtiE5JRw2NYnf
Please let us know if this resolved. I keep a lot of these as well. Yesterday I had one for .03 it said weight you entered was 16oz but the carried audited weight was 1 pound. Some of them are comical.
Seller_zGoDlPZLneGhF
I really hope the moderator gets this sorted out, fortunately, we have only gotten adjustments of a few cents up to a dollar or two, so we haven't felt the need to contact support (not worth the headache over a couple cents).
Your case is absolutely fraud and fraud committed by a government institution, certainly not a glitch either, they weighed and measured your package and the outcome was the same as your input, the adjustment was not just an extra zero or a decimal point off. This was done intentionally.
Funny how the post office will pass the blame to Amazon then Amazon will pass it back on the post office, sounds like their in cahoots.
Seller_52pUzzgnsLDGs
how do you know about the charge? Where is it posted? Did you get an email or did you just happen to discover it somewhere on some report?
KJ_Amazon
@Seller_dNvd5MBslXvX8
There was an error affecting the calculations for some USPS return shipments. While in some cases there were updated carrier-audited dimensions/weights that are not displayed in Buy Shipping, the adjustment amounts are being investigated.
I am happy to let you know that your dispute was successfully processed, and the adjustment will be reversed.
The team is reviewing similar disputes/adjustments, and I will provide updates as they are available.
KJ_Amazon
