After virtual verification my account is still deactivated.
"Hello, I'm reaching out for guidance on my account issue. I recently completed the video verification process, but afterwards, I received an email stating:
'Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.'
I'm unsure about what to do next, as I don't understand what specific activity raised concerns. I've tried contacting support, but I haven't received clear guidance on how to proceed. Can anyone help me understand what I should do now to resolve this issue? I'm looking for advice on the next steps to take to potentially reactivate my account or address the concerns raised."
5 replies
Seller_OvL8C4BJWiuS9
This is basically the kiss of death email. There is probably nothing that you can say or provide that will get you reactivated.
Seller_LImVvUWeyiCfQ
There was something you presented in your virtual interview Amazon didn't like. As @Seller_OvL8C4BJWiuS9 stated, your chances of reactivation are probably hopeless, but if you have a reactivate button on your AH Dashboard, what happens when you click it? Your next steps, if there are any, should be there.
If there is no button present, you really are done.
Seller Support personnel aren't equipped to help with account deactivations.
Seller_LImVvUWeyiCfQ
If you had a Performance Notification, what did it say? Post the entire notice here.
If you clicked the Reactivate button, what was stated there?
Did Amazon ask for an appeal? What was in your appeal?
Never a good sign. If your appeal was rejected and they're giving you no further path forward, you are definitely done here.
It's likely time to seek out another platform but this time read and understand all the terms, policies, etc. so you understand what's expected of you and what's allowed before diving in. If you had done that here (read the ASBSA and Code of Conduct, gone through Seller University and Seller Help, visited the forum daily), you would have been better prepared. Amazon isn't the easiest platform to start with.
Emet_Amazon
Hello @Seller_nmIU5avq0Epbe,
Thank you for posting your concerns with your account deactivation.
I recently completed the video verification process, but afterwards, I received an email stating:
'Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.'
As mentioned by @Seller_LImVvUWeyiCfQ, something that was provided or that occurred during the call resulted in it not being accepted. The first question I would have is if you are the account owner? When the interview was conducted, did the account owner show up by themselves or with employees who work for the company? What documentation was provided during the call? Does all documentation match the account owner and their physical or business address? We will not accept a virtual address as we cannot verify you.
Due to the verbiage provided when the interview was not successful, I cannot guarantee the account is eligible for reactivation at this point. You are welcome to provide supporting documentation, but be aware we may not respond any further at this time.
Emet.
After virtual verification my account is still deactivated.
"Hello, I'm reaching out for guidance on my account issue. I recently completed the video verification process, but afterwards, I received an email stating:
'Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.'
I'm unsure about what to do next, as I don't understand what specific activity raised concerns. I've tried contacting support, but I haven't received clear guidance on how to proceed. Can anyone help me understand what I should do now to resolve this issue? I'm looking for advice on the next steps to take to potentially reactivate my account or address the concerns raised."
After virtual verification my account is still deactivated.
"Hello, I'm reaching out for guidance on my account issue. I recently completed the video verification process, but afterwards, I received an email stating:
'Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.'
I'm unsure about what to do next, as I don't understand what specific activity raised concerns. I've tried contacting support, but I haven't received clear guidance on how to proceed. Can anyone help me understand what I should do now to resolve this issue? I'm looking for advice on the next steps to take to potentially reactivate my account or address the concerns raised."
5 replies
5 replies
Seller_OvL8C4BJWiuS9
This is basically the kiss of death email. There is probably nothing that you can say or provide that will get you reactivated.
Seller_LImVvUWeyiCfQ
There was something you presented in your virtual interview Amazon didn't like. As @Seller_OvL8C4BJWiuS9 stated, your chances of reactivation are probably hopeless, but if you have a reactivate button on your AH Dashboard, what happens when you click it? Your next steps, if there are any, should be there.
If there is no button present, you really are done.
Seller Support personnel aren't equipped to help with account deactivations.
Seller_LImVvUWeyiCfQ
If you had a Performance Notification, what did it say? Post the entire notice here.
If you clicked the Reactivate button, what was stated there?
Did Amazon ask for an appeal? What was in your appeal?
Never a good sign. If your appeal was rejected and they're giving you no further path forward, you are definitely done here.
It's likely time to seek out another platform but this time read and understand all the terms, policies, etc. so you understand what's expected of you and what's allowed before diving in. If you had done that here (read the ASBSA and Code of Conduct, gone through Seller University and Seller Help, visited the forum daily), you would have been better prepared. Amazon isn't the easiest platform to start with.
Emet_Amazon
Hello @Seller_nmIU5avq0Epbe,
Thank you for posting your concerns with your account deactivation.
I recently completed the video verification process, but afterwards, I received an email stating:
'Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.'
As mentioned by @Seller_LImVvUWeyiCfQ, something that was provided or that occurred during the call resulted in it not being accepted. The first question I would have is if you are the account owner? When the interview was conducted, did the account owner show up by themselves or with employees who work for the company? What documentation was provided during the call? Does all documentation match the account owner and their physical or business address? We will not accept a virtual address as we cannot verify you.
Due to the verbiage provided when the interview was not successful, I cannot guarantee the account is eligible for reactivation at this point. You are welcome to provide supporting documentation, but be aware we may not respond any further at this time.
Emet.
Seller_OvL8C4BJWiuS9
This is basically the kiss of death email. There is probably nothing that you can say or provide that will get you reactivated.
Seller_OvL8C4BJWiuS9
This is basically the kiss of death email. There is probably nothing that you can say or provide that will get you reactivated.
Seller_LImVvUWeyiCfQ
There was something you presented in your virtual interview Amazon didn't like. As @Seller_OvL8C4BJWiuS9 stated, your chances of reactivation are probably hopeless, but if you have a reactivate button on your AH Dashboard, what happens when you click it? Your next steps, if there are any, should be there.
If there is no button present, you really are done.
Seller Support personnel aren't equipped to help with account deactivations.
Seller_LImVvUWeyiCfQ
There was something you presented in your virtual interview Amazon didn't like. As @Seller_OvL8C4BJWiuS9 stated, your chances of reactivation are probably hopeless, but if you have a reactivate button on your AH Dashboard, what happens when you click it? Your next steps, if there are any, should be there.
If there is no button present, you really are done.
Seller Support personnel aren't equipped to help with account deactivations.
Seller_LImVvUWeyiCfQ
If you had a Performance Notification, what did it say? Post the entire notice here.
If you clicked the Reactivate button, what was stated there?
Did Amazon ask for an appeal? What was in your appeal?
Never a good sign. If your appeal was rejected and they're giving you no further path forward, you are definitely done here.
It's likely time to seek out another platform but this time read and understand all the terms, policies, etc. so you understand what's expected of you and what's allowed before diving in. If you had done that here (read the ASBSA and Code of Conduct, gone through Seller University and Seller Help, visited the forum daily), you would have been better prepared. Amazon isn't the easiest platform to start with.
Seller_LImVvUWeyiCfQ
If you had a Performance Notification, what did it say? Post the entire notice here.
If you clicked the Reactivate button, what was stated there?
Did Amazon ask for an appeal? What was in your appeal?
Never a good sign. If your appeal was rejected and they're giving you no further path forward, you are definitely done here.
It's likely time to seek out another platform but this time read and understand all the terms, policies, etc. so you understand what's expected of you and what's allowed before diving in. If you had done that here (read the ASBSA and Code of Conduct, gone through Seller University and Seller Help, visited the forum daily), you would have been better prepared. Amazon isn't the easiest platform to start with.
Emet_Amazon
Hello @Seller_nmIU5avq0Epbe,
Thank you for posting your concerns with your account deactivation.
I recently completed the video verification process, but afterwards, I received an email stating:
'Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.'
As mentioned by @Seller_LImVvUWeyiCfQ, something that was provided or that occurred during the call resulted in it not being accepted. The first question I would have is if you are the account owner? When the interview was conducted, did the account owner show up by themselves or with employees who work for the company? What documentation was provided during the call? Does all documentation match the account owner and their physical or business address? We will not accept a virtual address as we cannot verify you.
Due to the verbiage provided when the interview was not successful, I cannot guarantee the account is eligible for reactivation at this point. You are welcome to provide supporting documentation, but be aware we may not respond any further at this time.
Emet.
Emet_Amazon
Hello @Seller_nmIU5avq0Epbe,
Thank you for posting your concerns with your account deactivation.
I recently completed the video verification process, but afterwards, I received an email stating:
'Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.'
As mentioned by @Seller_LImVvUWeyiCfQ, something that was provided or that occurred during the call resulted in it not being accepted. The first question I would have is if you are the account owner? When the interview was conducted, did the account owner show up by themselves or with employees who work for the company? What documentation was provided during the call? Does all documentation match the account owner and their physical or business address? We will not accept a virtual address as we cannot verify you.
Due to the verbiage provided when the interview was not successful, I cannot guarantee the account is eligible for reactivation at this point. You are welcome to provide supporting documentation, but be aware we may not respond any further at this time.
Emet.
