Amazon detects that my product does not match the description - the situation is different and it's making me rack my brain
On January 16th, I received a performance notification stating that the product violated Amazon's guidelines. This made me very distressed because the product had not been updated, and the product information and title description in the link had not changed. I could not find the reason for stopping sales. I actively cooperated with Amazon's investigation and research. After customer service reviewed my link, they replied that there was no problem. I submitted a consistency check and photo of the product and corresponding link to the FBA warehouse, The FBA warehouse replied to me with a description of the corresponding product details page, but did not find any defects reported by the buyer. I requested a product purchase invoice from my supplier, and I prepared all relevant information to submit to the account status review team for them to re-examine my issue. The response I received was vague, and there has been no targeted problem so far. If you can give me a reason to stop selling my product, I think I can solve it perfectly because my product is absolutely problem free. I can guarantee that it has made my life and work very difficult for me. I hope you can provide me with some help, and I will be very grateful @KJ_Amazon @Sandy_Amazon@Michelle_Amazon
Amazon detects that my product does not match the description - the situation is different and it's making me rack my brain
On January 16th, I received a performance notification stating that the product violated Amazon's guidelines. This made me very distressed because the product had not been updated, and the product information and title description in the link had not changed. I could not find the reason for stopping sales. I actively cooperated with Amazon's investigation and research. After customer service reviewed my link, they replied that there was no problem. I submitted a consistency check and photo of the product and corresponding link to the FBA warehouse, The FBA warehouse replied to me with a description of the corresponding product details page, but did not find any defects reported by the buyer. I requested a product purchase invoice from my supplier, and I prepared all relevant information to submit to the account status review team for them to re-examine my issue. The response I received was vague, and there has been no targeted problem so far. If you can give me a reason to stop selling my product, I think I can solve it perfectly because my product is absolutely problem free. I can guarantee that it has made my life and work very difficult for me. I hope you can provide me with some help, and I will be very grateful @KJ_Amazon @Sandy_Amazon@Michelle_Amazon
11 replies
Seller_4zBzdtgCyS9EI
The ONLY relevant information to send here is a commercial wholesale invoice from a brand approved wholesale distributor
Emet_Amazon
Hello @Seller_90BZBIybpQ8us,
Thank you for posting your concerns with your product.
There does seem to be a lack of information surrounding why exactly this situation occurred, which has created this stressful situation. You mentioned here a few different things from authenticity in your tags to materially different, defective and potential concerns with the disruption of the product. So I can best assist in this situation I would ask that you post your ASIN and any related case ID's you may have on the topic. Additionally, if you have received a performance notification can you provide that as well? This information will help me look further into your situation and provide support.
The ONLY relevant information to send here is a commercial wholesale invoice from a brand approved wholesale distributor
As mentioned by @Seller_4zBzdtgCyS9EI, we do recommend proving specifically what is being requested. If as mentioned invoices are needed I would advise reviewing our invoice requirement to ensure they meet our expectations to be accepted. As another potential concern, if this is an authenticity issue, are you sourcing from an authorized supply chain or do you have a letter of authorization issued to you or the store from the brand of the product?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_24FzucbyGtgZS
[Moderator Edit: removed off-topic commentary]
Seller_4zBzdtgCyS9EI
Then you should still receive an invoice at pick up, showing you received your order.
Amazon detects that my product does not match the description - the situation is different and it's making me rack my brain
On January 16th, I received a performance notification stating that the product violated Amazon's guidelines. This made me very distressed because the product had not been updated, and the product information and title description in the link had not changed. I could not find the reason for stopping sales. I actively cooperated with Amazon's investigation and research. After customer service reviewed my link, they replied that there was no problem. I submitted a consistency check and photo of the product and corresponding link to the FBA warehouse, The FBA warehouse replied to me with a description of the corresponding product details page, but did not find any defects reported by the buyer. I requested a product purchase invoice from my supplier, and I prepared all relevant information to submit to the account status review team for them to re-examine my issue. The response I received was vague, and there has been no targeted problem so far. If you can give me a reason to stop selling my product, I think I can solve it perfectly because my product is absolutely problem free. I can guarantee that it has made my life and work very difficult for me. I hope you can provide me with some help, and I will be very grateful @KJ_Amazon @Sandy_Amazon@Michelle_Amazon
Amazon detects that my product does not match the description - the situation is different and it's making me rack my brain
On January 16th, I received a performance notification stating that the product violated Amazon's guidelines. This made me very distressed because the product had not been updated, and the product information and title description in the link had not changed. I could not find the reason for stopping sales. I actively cooperated with Amazon's investigation and research. After customer service reviewed my link, they replied that there was no problem. I submitted a consistency check and photo of the product and corresponding link to the FBA warehouse, The FBA warehouse replied to me with a description of the corresponding product details page, but did not find any defects reported by the buyer. I requested a product purchase invoice from my supplier, and I prepared all relevant information to submit to the account status review team for them to re-examine my issue. The response I received was vague, and there has been no targeted problem so far. If you can give me a reason to stop selling my product, I think I can solve it perfectly because my product is absolutely problem free. I can guarantee that it has made my life and work very difficult for me. I hope you can provide me with some help, and I will be very grateful @KJ_Amazon @Sandy_Amazon@Michelle_Amazon
Amazon detects that my product does not match the description - the situation is different and it's making me rack my brain
On January 16th, I received a performance notification stating that the product violated Amazon's guidelines. This made me very distressed because the product had not been updated, and the product information and title description in the link had not changed. I could not find the reason for stopping sales. I actively cooperated with Amazon's investigation and research. After customer service reviewed my link, they replied that there was no problem. I submitted a consistency check and photo of the product and corresponding link to the FBA warehouse, The FBA warehouse replied to me with a description of the corresponding product details page, but did not find any defects reported by the buyer. I requested a product purchase invoice from my supplier, and I prepared all relevant information to submit to the account status review team for them to re-examine my issue. The response I received was vague, and there has been no targeted problem so far. If you can give me a reason to stop selling my product, I think I can solve it perfectly because my product is absolutely problem free. I can guarantee that it has made my life and work very difficult for me. I hope you can provide me with some help, and I will be very grateful @KJ_Amazon @Sandy_Amazon@Michelle_Amazon
11 replies
11 replies
Seller_4zBzdtgCyS9EI
The ONLY relevant information to send here is a commercial wholesale invoice from a brand approved wholesale distributor
Emet_Amazon
Hello @Seller_90BZBIybpQ8us,
Thank you for posting your concerns with your product.
There does seem to be a lack of information surrounding why exactly this situation occurred, which has created this stressful situation. You mentioned here a few different things from authenticity in your tags to materially different, defective and potential concerns with the disruption of the product. So I can best assist in this situation I would ask that you post your ASIN and any related case ID's you may have on the topic. Additionally, if you have received a performance notification can you provide that as well? This information will help me look further into your situation and provide support.
The ONLY relevant information to send here is a commercial wholesale invoice from a brand approved wholesale distributor
As mentioned by @Seller_4zBzdtgCyS9EI, we do recommend proving specifically what is being requested. If as mentioned invoices are needed I would advise reviewing our invoice requirement to ensure they meet our expectations to be accepted. As another potential concern, if this is an authenticity issue, are you sourcing from an authorized supply chain or do you have a letter of authorization issued to you or the store from the brand of the product?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_24FzucbyGtgZS
[Moderator Edit: removed off-topic commentary]
Seller_4zBzdtgCyS9EI
Then you should still receive an invoice at pick up, showing you received your order.
Seller_4zBzdtgCyS9EI
The ONLY relevant information to send here is a commercial wholesale invoice from a brand approved wholesale distributor
Seller_4zBzdtgCyS9EI
The ONLY relevant information to send here is a commercial wholesale invoice from a brand approved wholesale distributor
Emet_Amazon
Hello @Seller_90BZBIybpQ8us,
Thank you for posting your concerns with your product.
There does seem to be a lack of information surrounding why exactly this situation occurred, which has created this stressful situation. You mentioned here a few different things from authenticity in your tags to materially different, defective and potential concerns with the disruption of the product. So I can best assist in this situation I would ask that you post your ASIN and any related case ID's you may have on the topic. Additionally, if you have received a performance notification can you provide that as well? This information will help me look further into your situation and provide support.
The ONLY relevant information to send here is a commercial wholesale invoice from a brand approved wholesale distributor
As mentioned by @Seller_4zBzdtgCyS9EI, we do recommend proving specifically what is being requested. If as mentioned invoices are needed I would advise reviewing our invoice requirement to ensure they meet our expectations to be accepted. As another potential concern, if this is an authenticity issue, are you sourcing from an authorized supply chain or do you have a letter of authorization issued to you or the store from the brand of the product?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_90BZBIybpQ8us,
Thank you for posting your concerns with your product.
There does seem to be a lack of information surrounding why exactly this situation occurred, which has created this stressful situation. You mentioned here a few different things from authenticity in your tags to materially different, defective and potential concerns with the disruption of the product. So I can best assist in this situation I would ask that you post your ASIN and any related case ID's you may have on the topic. Additionally, if you have received a performance notification can you provide that as well? This information will help me look further into your situation and provide support.
The ONLY relevant information to send here is a commercial wholesale invoice from a brand approved wholesale distributor
As mentioned by @Seller_4zBzdtgCyS9EI, we do recommend proving specifically what is being requested. If as mentioned invoices are needed I would advise reviewing our invoice requirement to ensure they meet our expectations to be accepted. As another potential concern, if this is an authenticity issue, are you sourcing from an authorized supply chain or do you have a letter of authorization issued to you or the store from the brand of the product?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_24FzucbyGtgZS
[Moderator Edit: removed off-topic commentary]
Seller_24FzucbyGtgZS
[Moderator Edit: removed off-topic commentary]
Seller_4zBzdtgCyS9EI
Then you should still receive an invoice at pick up, showing you received your order.
Seller_4zBzdtgCyS9EI
Then you should still receive an invoice at pick up, showing you received your order.
