Hello guys,

I noticed ive not been able to do any disbursements for a while, I usually disburse every 2 days or so. Upon checking my account have the "Account Level Reserve " on it now and I dont know why. This has totally changed the way our business can operate, we are an amazon seller business only and holding onto the funds is actually already taking its toll.

I have a perfect amazon UK account, no issues, been a seller for 10 years and not had to deal with this before. Is this something that can be removed?

I contacted seller help and all they said was they cant tell me when it was put on, they cant remove it and they understand how much of a negative effect it will have.

Why do this to sellers who have proven themselves over a long period of time?

The money in the reserve is in a negative, can someone please explain to me how this works as the seller help just wouldn't entertain it.

many thank

DD+7 kicked in for me this week.

Had a small balance that as expected went into Account Level Reserve.

Again as expected subscription and postage came out of that balance, but my net proceeds seem to have just disappeared. Was expecting them to go into the reserve.

Is this correct, and they will appear once DD+7 is reached? Or has something broke?

We were taken by surprise when our funds were blocked. Upon investigation, we realized that the DD+7 policy had been implemented without prior warning. We relied on the message on our account health page, which still indicates a future date.

The message states:

''We will move your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7” in the coming months. Additional details have been emailed to you.

The DD+7 base reserve policy means that funds from sales will become available for disbursement based on the delivery date plus seven days. When the DD+7 base reserve policy is applied to your account, the change may cause a one-time cash flow issue for your business and may temporarily impact your ability to disburse funds if your balance is lower than the reserve fund required.

If you are concerned about the impact of this transition, please contact us eu-uk-reserve-policy-extension@amazon.co.uk and we’ll evaluate available options to help you, including a transition extension to 30 September 2025.

For more information about Delivery Date Based Reserves, go to Payments based on delivery date.''

We have written multiple times to the provided email, requesting an extension, but have received no response, despite including all necessary information.

Is anyone else experiencing the same issues?

Moderators, can you please resolve this?

Thank you.