Cannot Reactivate My Seller Account
Hello, I am trying to reactivate my seller account after not using it for a long period of time. Since about 2017. I am stuck in this loop with amazon seller support telling me the following, see below. I keep trying to tell them there is nothing in my performance notifications, nothing in my account health, and nothing on the submit new information page where you submit information to appeal. I guess my question is what information are they looking for? Any help is greatly appreciated. I would assume the account was deactivated due to not using the account. We are a large retailer in the bike industry. With legitimate inventory purchased directly from brands we work with.
To reactivate your account, follow the steps below: 1. In Seller Central, go to Performance and click "Account Health". 2. At the top of the Account Health page, click "Reactivate your account". 3. In "Reactivate your account" page, click "Submit new information".4. Click Submit to send your completed appeal to Amazon.
12 replies
Seller_OvL8C4BJWiuS9
It's a verification for inactivity. So, they are looking for all the information you would use to register. for example, ID, valid credit card, deposit method, piped utility bill...
Seller_ezEfX52qzRLiG
Does anyone have anymore thoughts here. Or can an amazon mod chime in. Would a letter from the actual manufacturer help. They specifically want me to list a particular product on amazon. And they themselves deal with amazon directly as well.
Seller_ezEfX52qzRLiG
Is there an amazon mod that can help. I have submitted quite a bit of information. We have a beefed up customer service team now that can specifically handle amazon. When I look at the amount of petty small amazon sellers out there that are not actual retailers with legitimate inventory I'm surprise I cannot get our account activated.
If amazon wants sellers to do FBA we can do that as well. Can you sign up for FBA while an account is deactivated.
Emet_Amazon
Hello @Seller_ezEfX52qzRLiG,
Thank you for posting your concerns with your account deactivation from 2017.
Hello, I am trying to reactivate my seller account after not using it for a long period of time. Since about 2017. I am stuck in this loop with amazon seller support telling me the following, see below. I keep trying to tell them there is nothing in my performance notifications, nothing in my account health, and nothing on the submit new information page where you submit information to appeal. I guess my question is what information are they looking for? Any help is greatly appreciated. I would assume the account was deactivated due to not using the account. We are a large retailer in the bike industry. With legitimate inventory purchased directly from brands we work with.
To reactivate your account, follow the steps below: 1. In Seller Central, go to Performance and click "Account Health". 2. At the top of the Account Health page, click "Reactivate your account". 3. In "Reactivate your account" page, click "Submit new information".4. Click Submit to send your completed appeal to Amazon.
Hello, I finally found some old amazon notifications from when the account was deactivated. I attached a screenshot of the selling privileges being removed from 2017. What most likely occured is we were winding down selling on amazon then and some a to z claims went through. We are aware of this and have an increased customer service staff presence now.
Additionally I have attached a screenshot of the number of orders we have had in the last 30 days. Screenshot is of our shipping software shipstation. This shows we are able to handle any number of orders that come into our shipping que.
What is the root cause of the issue and what will be my POA?-The root cause of the issue was us being inatentive, as we were winding down sales in our amazon seller account in 2017. This most likely caused some late shipments and a to z claims going unattended to.
I appreciate all the information provided mostly the notification you found from 2017, not a common occurrence when you're still able to find these. Since it does sound like there's no specific confirmation that this was the situation between 2017 and now, as lot has changed or happened with our policies or requirements thus I passed your concerns and information to the appropriate teams for further review.
If they are able to verify compliance with information already provided the account may be eligible for reactivation, otherwise they should provide additional guidance on the requirements moving forward. If there are other issues pending on the account, you should receive a follow up notification with the issue and explanation of the situation. If you need additional support on their follow up information or request for more details, I would ask that you follow up here with their notification so we can offer further guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
