Re-verification issues - no Link to reupload documents
@Quincy_Amazon @Cooper_Amazon @Danika_Amazon @Dougal_Amazon @Steve_Amazon
I received an email from Amazon for Re-verification about 10 days ago, after having read most of threads here on the forum to get an idea what to avoid and also exactly what amazon want to match (name, address, etc). Today I went ahead and go through the verification process, I've submitted my USA Passport and also march 2023 Bank Statement (2 Upload boxes asks for these). After 1 hour I received a denied response from Amazon what no details what is wrong (see attachment)
Seller Support want me to re-submit the documents within 30 days BUT there's NO LINK for me to do anything under "Account Information", I look everywhere under my Seller account but there's no link for me to submit anything.
My company is an S-Corp and I've selling here on Amazon for almost 9 years, this is the first time I received an email asking for "Re-verification". No bank changed, always been same S-Corp, same FEIN, same officer/owner, never suspended.
I have 5-6 pallets ready to send in to restock beginning of May but now this issue will probably get me to delay sending these pallets, such a headache for no reason.
Please help in anyway you can. Thank you.
Re-verification issues - no Link to reupload documents
@Quincy_Amazon @Cooper_Amazon @Danika_Amazon @Dougal_Amazon @Steve_Amazon
I received an email from Amazon for Re-verification about 10 days ago, after having read most of threads here on the forum to get an idea what to avoid and also exactly what amazon want to match (name, address, etc). Today I went ahead and go through the verification process, I've submitted my USA Passport and also march 2023 Bank Statement (2 Upload boxes asks for these). After 1 hour I received a denied response from Amazon what no details what is wrong (see attachment)
Seller Support want me to re-submit the documents within 30 days BUT there's NO LINK for me to do anything under "Account Information", I look everywhere under my Seller account but there's no link for me to submit anything.
My company is an S-Corp and I've selling here on Amazon for almost 9 years, this is the first time I received an email asking for "Re-verification". No bank changed, always been same S-Corp, same FEIN, same officer/owner, never suspended.
I have 5-6 pallets ready to send in to restock beginning of May but now this issue will probably get me to delay sending these pallets, such a headache for no reason.
Please help in anyway you can. Thank you.
81 replies
Seller_qTJiCxRI8PpIZ
I had to do this last week. I don't think your passport works. I read "driver's license or state I.D." If that doesn't work, make sure that the pictures you uploaded are the correct size and are JPEG instead of another format. I believe you can do it in your settings. I never used a link to get to the verification page.
Danika_Amazon
Hi @Seller_kpMAZ2b6A1y4aand thanks for tagging me. One of us will be getting back to you shortly with an update--stay tuned.
Best,
- Danika
Seller_LAnyaUmHTJjX7
i opened a new case log to ask for a link to upload docs again
i got link and did that but surprising all of my FBA units got put into stranded so I cant sell at all
now my verification is pending review
Seller_aV1Bh32hE0KND
I read from other sellers that when this happens, you have to contact Seller Support and have them reset it.
What I think is happening is that your account is signed up under an LLC. Amazon uses the Legal entity and Business Address to verify seller identity and bank documents.
All the bank docs must match exactly the Company name and address shown under your Legal Entity.
If you decide to try a DL, make sure to include the front and back.
You can also try this link to see if it takes you back to →Start re-verification
Please updated and let us know if this works. 🌍
Seller_ToPPYvOWlyp9j
For the sake of "transparency", administrators with nothing-else-to-do came up w/ the idea of reverification. Does have a sound basis, due to hacked accounts/stolen identity concerns, but the genius programmers and their inflexible BOTS flubbed the implementation per usual!
It's my understanding that TPTB are checking for name/address match to ones the seller used when opening their AMAZON seller account, in our case over 11 years ago. My U.S. passport, held for decades, has never had an address(add present address in pencil. During one period, changed four times). Even the glossy passport card the FEDS issue w/ watermarks/holograms-- no address! Surprised me when BOTS used this as an alternative.
Perhaps you should use a DL(front/back) and a bank statement or CC w/ the correct info. Took us a while to find exact same info since some accounts had P.O's, some home address-who gets statements by mail anymore-- some an initial rather than name.
A poorly implemented BOT can't tell that a married woman (of a certain age) might use a CAPITAL LETTER rather than spell out her maiden(birth) name or a man add Jr. if his father is still alive.
Seller_aV1Bh32hE0KND
If it still shows under verification, it may still go through, there was another seller who also received a denied email similar to yours, and then a few hours later, the Account was approved.
Hopefully, this is the case. 🤞
Seller_LAnyaUmHTJjX7
#Danika_Amazon
I hope this happens for me!
my account cant sell on FBA .. all units stranded during re verification
Every time I open a seller support case, im told that they cant verify my documents and cant activate my account. Ive had listings pulled down since Sunday night
They dont give any way to appeal or re upload docs
Sure its normal for a company to conduct regular KYCs but this is triggering a mass mental health crisis among smaller sellers. Im told by an amazon escalator expert over the phone that larger sellers get " invited " to hire an amazon account manager to handle anything related to their account. But this is an invitation only.
thats why most issues on the forum over re verifcation tend to be small businesses.
Seller_pkKeBp978vorA
Please improve your call centre executive skills .No proper response & no proper communication.
Seller_BUyUJwWxSIT7F
I am also a S-Corp and just did verification after 11 yrs of selling. Used DL scan front & back and entered full DL number including zeros before the main number. For business ID, we used our ID we have on file with secretary of state in our state (You should be able to look this up on their website) when we formed in 1996. Our bank statement is in the business name and used that. All went thru fine. Good luck!
Steve_Amazon
Hi @Seller_kpMAZ2b6A1y4a,
Thank you for the post. We are aware of the ongoing issue here with verifying bank account information and are currently working to get updates that we can share.
For re-verifying, can you please click on "Deposit Methods" under the Payment Information of the account settings and let me know if there is a "Verify" Button next to the bank account that you use to receive disbursements to? There is currently a technical issue with this button not being available for some users. If you do not see this button, please check back after May 1st.
I am also seeking additional information on the personal name requirement for bank accounts and will provide more information once I have that.
Thanks,
Steve
Re-verification issues - no Link to reupload documents
@Quincy_Amazon @Cooper_Amazon @Danika_Amazon @Dougal_Amazon @Steve_Amazon
I received an email from Amazon for Re-verification about 10 days ago, after having read most of threads here on the forum to get an idea what to avoid and also exactly what amazon want to match (name, address, etc). Today I went ahead and go through the verification process, I've submitted my USA Passport and also march 2023 Bank Statement (2 Upload boxes asks for these). After 1 hour I received a denied response from Amazon what no details what is wrong (see attachment)
Seller Support want me to re-submit the documents within 30 days BUT there's NO LINK for me to do anything under "Account Information", I look everywhere under my Seller account but there's no link for me to submit anything.
My company is an S-Corp and I've selling here on Amazon for almost 9 years, this is the first time I received an email asking for "Re-verification". No bank changed, always been same S-Corp, same FEIN, same officer/owner, never suspended.
I have 5-6 pallets ready to send in to restock beginning of May but now this issue will probably get me to delay sending these pallets, such a headache for no reason.
Please help in anyway you can. Thank you.
Re-verification issues - no Link to reupload documents
@Quincy_Amazon @Cooper_Amazon @Danika_Amazon @Dougal_Amazon @Steve_Amazon
I received an email from Amazon for Re-verification about 10 days ago, after having read most of threads here on the forum to get an idea what to avoid and also exactly what amazon want to match (name, address, etc). Today I went ahead and go through the verification process, I've submitted my USA Passport and also march 2023 Bank Statement (2 Upload boxes asks for these). After 1 hour I received a denied response from Amazon what no details what is wrong (see attachment)
Seller Support want me to re-submit the documents within 30 days BUT there's NO LINK for me to do anything under "Account Information", I look everywhere under my Seller account but there's no link for me to submit anything.
My company is an S-Corp and I've selling here on Amazon for almost 9 years, this is the first time I received an email asking for "Re-verification". No bank changed, always been same S-Corp, same FEIN, same officer/owner, never suspended.
I have 5-6 pallets ready to send in to restock beginning of May but now this issue will probably get me to delay sending these pallets, such a headache for no reason.
Please help in anyway you can. Thank you.
Re-verification issues - no Link to reupload documents
@Quincy_Amazon @Cooper_Amazon @Danika_Amazon @Dougal_Amazon @Steve_Amazon
I received an email from Amazon for Re-verification about 10 days ago, after having read most of threads here on the forum to get an idea what to avoid and also exactly what amazon want to match (name, address, etc). Today I went ahead and go through the verification process, I've submitted my USA Passport and also march 2023 Bank Statement (2 Upload boxes asks for these). After 1 hour I received a denied response from Amazon what no details what is wrong (see attachment)
Seller Support want me to re-submit the documents within 30 days BUT there's NO LINK for me to do anything under "Account Information", I look everywhere under my Seller account but there's no link for me to submit anything.
My company is an S-Corp and I've selling here on Amazon for almost 9 years, this is the first time I received an email asking for "Re-verification". No bank changed, always been same S-Corp, same FEIN, same officer/owner, never suspended.
I have 5-6 pallets ready to send in to restock beginning of May but now this issue will probably get me to delay sending these pallets, such a headache for no reason.
Please help in anyway you can. Thank you.
81 replies
81 replies
Seller_qTJiCxRI8PpIZ
I had to do this last week. I don't think your passport works. I read "driver's license or state I.D." If that doesn't work, make sure that the pictures you uploaded are the correct size and are JPEG instead of another format. I believe you can do it in your settings. I never used a link to get to the verification page.
Danika_Amazon
Hi @Seller_kpMAZ2b6A1y4aand thanks for tagging me. One of us will be getting back to you shortly with an update--stay tuned.
Best,
- Danika
Seller_LAnyaUmHTJjX7
i opened a new case log to ask for a link to upload docs again
i got link and did that but surprising all of my FBA units got put into stranded so I cant sell at all
now my verification is pending review
Seller_aV1Bh32hE0KND
I read from other sellers that when this happens, you have to contact Seller Support and have them reset it.
What I think is happening is that your account is signed up under an LLC. Amazon uses the Legal entity and Business Address to verify seller identity and bank documents.
All the bank docs must match exactly the Company name and address shown under your Legal Entity.
If you decide to try a DL, make sure to include the front and back.
You can also try this link to see if it takes you back to →Start re-verification
Please updated and let us know if this works. 🌍
Seller_ToPPYvOWlyp9j
For the sake of "transparency", administrators with nothing-else-to-do came up w/ the idea of reverification. Does have a sound basis, due to hacked accounts/stolen identity concerns, but the genius programmers and their inflexible BOTS flubbed the implementation per usual!
It's my understanding that TPTB are checking for name/address match to ones the seller used when opening their AMAZON seller account, in our case over 11 years ago. My U.S. passport, held for decades, has never had an address(add present address in pencil. During one period, changed four times). Even the glossy passport card the FEDS issue w/ watermarks/holograms-- no address! Surprised me when BOTS used this as an alternative.
Perhaps you should use a DL(front/back) and a bank statement or CC w/ the correct info. Took us a while to find exact same info since some accounts had P.O's, some home address-who gets statements by mail anymore-- some an initial rather than name.
A poorly implemented BOT can't tell that a married woman (of a certain age) might use a CAPITAL LETTER rather than spell out her maiden(birth) name or a man add Jr. if his father is still alive.
Seller_aV1Bh32hE0KND
If it still shows under verification, it may still go through, there was another seller who also received a denied email similar to yours, and then a few hours later, the Account was approved.
Hopefully, this is the case. 🤞
Seller_LAnyaUmHTJjX7
#Danika_Amazon
I hope this happens for me!
my account cant sell on FBA .. all units stranded during re verification
Every time I open a seller support case, im told that they cant verify my documents and cant activate my account. Ive had listings pulled down since Sunday night
They dont give any way to appeal or re upload docs
Sure its normal for a company to conduct regular KYCs but this is triggering a mass mental health crisis among smaller sellers. Im told by an amazon escalator expert over the phone that larger sellers get " invited " to hire an amazon account manager to handle anything related to their account. But this is an invitation only.
thats why most issues on the forum over re verifcation tend to be small businesses.
Seller_pkKeBp978vorA
Please improve your call centre executive skills .No proper response & no proper communication.
Seller_BUyUJwWxSIT7F
I am also a S-Corp and just did verification after 11 yrs of selling. Used DL scan front & back and entered full DL number including zeros before the main number. For business ID, we used our ID we have on file with secretary of state in our state (You should be able to look this up on their website) when we formed in 1996. Our bank statement is in the business name and used that. All went thru fine. Good luck!
Steve_Amazon
Hi @Seller_kpMAZ2b6A1y4a,
Thank you for the post. We are aware of the ongoing issue here with verifying bank account information and are currently working to get updates that we can share.
For re-verifying, can you please click on "Deposit Methods" under the Payment Information of the account settings and let me know if there is a "Verify" Button next to the bank account that you use to receive disbursements to? There is currently a technical issue with this button not being available for some users. If you do not see this button, please check back after May 1st.
I am also seeking additional information on the personal name requirement for bank accounts and will provide more information once I have that.
Thanks,
Steve
Seller_qTJiCxRI8PpIZ
I had to do this last week. I don't think your passport works. I read "driver's license or state I.D." If that doesn't work, make sure that the pictures you uploaded are the correct size and are JPEG instead of another format. I believe you can do it in your settings. I never used a link to get to the verification page.
Seller_qTJiCxRI8PpIZ
I had to do this last week. I don't think your passport works. I read "driver's license or state I.D." If that doesn't work, make sure that the pictures you uploaded are the correct size and are JPEG instead of another format. I believe you can do it in your settings. I never used a link to get to the verification page.
Danika_Amazon
Hi @Seller_kpMAZ2b6A1y4aand thanks for tagging me. One of us will be getting back to you shortly with an update--stay tuned.
Best,
- Danika
Danika_Amazon
Hi @Seller_kpMAZ2b6A1y4aand thanks for tagging me. One of us will be getting back to you shortly with an update--stay tuned.
Best,
- Danika
Seller_LAnyaUmHTJjX7
i opened a new case log to ask for a link to upload docs again
i got link and did that but surprising all of my FBA units got put into stranded so I cant sell at all
now my verification is pending review
Seller_LAnyaUmHTJjX7
i opened a new case log to ask for a link to upload docs again
i got link and did that but surprising all of my FBA units got put into stranded so I cant sell at all
now my verification is pending review
Seller_aV1Bh32hE0KND
I read from other sellers that when this happens, you have to contact Seller Support and have them reset it.
What I think is happening is that your account is signed up under an LLC. Amazon uses the Legal entity and Business Address to verify seller identity and bank documents.
All the bank docs must match exactly the Company name and address shown under your Legal Entity.
If you decide to try a DL, make sure to include the front and back.
You can also try this link to see if it takes you back to →Start re-verification
Please updated and let us know if this works. 🌍
Seller_aV1Bh32hE0KND
I read from other sellers that when this happens, you have to contact Seller Support and have them reset it.
What I think is happening is that your account is signed up under an LLC. Amazon uses the Legal entity and Business Address to verify seller identity and bank documents.
All the bank docs must match exactly the Company name and address shown under your Legal Entity.
If you decide to try a DL, make sure to include the front and back.
You can also try this link to see if it takes you back to →Start re-verification
Please updated and let us know if this works. 🌍
Seller_ToPPYvOWlyp9j
For the sake of "transparency", administrators with nothing-else-to-do came up w/ the idea of reverification. Does have a sound basis, due to hacked accounts/stolen identity concerns, but the genius programmers and their inflexible BOTS flubbed the implementation per usual!
It's my understanding that TPTB are checking for name/address match to ones the seller used when opening their AMAZON seller account, in our case over 11 years ago. My U.S. passport, held for decades, has never had an address(add present address in pencil. During one period, changed four times). Even the glossy passport card the FEDS issue w/ watermarks/holograms-- no address! Surprised me when BOTS used this as an alternative.
Perhaps you should use a DL(front/back) and a bank statement or CC w/ the correct info. Took us a while to find exact same info since some accounts had P.O's, some home address-who gets statements by mail anymore-- some an initial rather than name.
A poorly implemented BOT can't tell that a married woman (of a certain age) might use a CAPITAL LETTER rather than spell out her maiden(birth) name or a man add Jr. if his father is still alive.
Seller_ToPPYvOWlyp9j
For the sake of "transparency", administrators with nothing-else-to-do came up w/ the idea of reverification. Does have a sound basis, due to hacked accounts/stolen identity concerns, but the genius programmers and their inflexible BOTS flubbed the implementation per usual!
It's my understanding that TPTB are checking for name/address match to ones the seller used when opening their AMAZON seller account, in our case over 11 years ago. My U.S. passport, held for decades, has never had an address(add present address in pencil. During one period, changed four times). Even the glossy passport card the FEDS issue w/ watermarks/holograms-- no address! Surprised me when BOTS used this as an alternative.
Perhaps you should use a DL(front/back) and a bank statement or CC w/ the correct info. Took us a while to find exact same info since some accounts had P.O's, some home address-who gets statements by mail anymore-- some an initial rather than name.
A poorly implemented BOT can't tell that a married woman (of a certain age) might use a CAPITAL LETTER rather than spell out her maiden(birth) name or a man add Jr. if his father is still alive.
Seller_aV1Bh32hE0KND
If it still shows under verification, it may still go through, there was another seller who also received a denied email similar to yours, and then a few hours later, the Account was approved.
Hopefully, this is the case. 🤞
Seller_aV1Bh32hE0KND
If it still shows under verification, it may still go through, there was another seller who also received a denied email similar to yours, and then a few hours later, the Account was approved.
Hopefully, this is the case. 🤞
Seller_LAnyaUmHTJjX7
#Danika_Amazon
I hope this happens for me!
my account cant sell on FBA .. all units stranded during re verification
Every time I open a seller support case, im told that they cant verify my documents and cant activate my account. Ive had listings pulled down since Sunday night
They dont give any way to appeal or re upload docs
Sure its normal for a company to conduct regular KYCs but this is triggering a mass mental health crisis among smaller sellers. Im told by an amazon escalator expert over the phone that larger sellers get " invited " to hire an amazon account manager to handle anything related to their account. But this is an invitation only.
thats why most issues on the forum over re verifcation tend to be small businesses.
Seller_LAnyaUmHTJjX7
#Danika_Amazon
I hope this happens for me!
my account cant sell on FBA .. all units stranded during re verification
Every time I open a seller support case, im told that they cant verify my documents and cant activate my account. Ive had listings pulled down since Sunday night
They dont give any way to appeal or re upload docs
Sure its normal for a company to conduct regular KYCs but this is triggering a mass mental health crisis among smaller sellers. Im told by an amazon escalator expert over the phone that larger sellers get " invited " to hire an amazon account manager to handle anything related to their account. But this is an invitation only.
thats why most issues on the forum over re verifcation tend to be small businesses.
Seller_pkKeBp978vorA
Please improve your call centre executive skills .No proper response & no proper communication.
Seller_pkKeBp978vorA
Please improve your call centre executive skills .No proper response & no proper communication.
Seller_BUyUJwWxSIT7F
I am also a S-Corp and just did verification after 11 yrs of selling. Used DL scan front & back and entered full DL number including zeros before the main number. For business ID, we used our ID we have on file with secretary of state in our state (You should be able to look this up on their website) when we formed in 1996. Our bank statement is in the business name and used that. All went thru fine. Good luck!
Seller_BUyUJwWxSIT7F
I am also a S-Corp and just did verification after 11 yrs of selling. Used DL scan front & back and entered full DL number including zeros before the main number. For business ID, we used our ID we have on file with secretary of state in our state (You should be able to look this up on their website) when we formed in 1996. Our bank statement is in the business name and used that. All went thru fine. Good luck!
Steve_Amazon
Hi @Seller_kpMAZ2b6A1y4a,
Thank you for the post. We are aware of the ongoing issue here with verifying bank account information and are currently working to get updates that we can share.
For re-verifying, can you please click on "Deposit Methods" under the Payment Information of the account settings and let me know if there is a "Verify" Button next to the bank account that you use to receive disbursements to? There is currently a technical issue with this button not being available for some users. If you do not see this button, please check back after May 1st.
I am also seeking additional information on the personal name requirement for bank accounts and will provide more information once I have that.
Thanks,
Steve
Steve_Amazon
Hi @Seller_kpMAZ2b6A1y4a,
Thank you for the post. We are aware of the ongoing issue here with verifying bank account information and are currently working to get updates that we can share.
For re-verifying, can you please click on "Deposit Methods" under the Payment Information of the account settings and let me know if there is a "Verify" Button next to the bank account that you use to receive disbursements to? There is currently a technical issue with this button not being available for some users. If you do not see this button, please check back after May 1st.
I am also seeking additional information on the personal name requirement for bank accounts and will provide more information once I have that.
Thanks,
Steve
