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Issue with Business Address Verification in Ukraine
Hello! I am from Ukraine and I have encountered a problem with the Business Address Verification. After submitting the correct address which was used during registration on Amazon, the postcard was not sent and the address is shown now as invalid. I have tried several times to submit this address to order a new postcard but it is still indicated as invalid and the postcard with the code cannot be delivered.
What should I do to verify my address? Thank you for your assistance in advance!
8 replies
Seller_LyYw7fQRKc5G7
@Seller_LImVvUWeyiCfQhas answered the OP's question.
Emet_Amazon
Hello @Seller_DULCFwQyW6oK8,
Thank you for posting your concerns with not receiving your postcard.
Hello! I am from Ukraine and I have encountered a problem with the Business Address Verification. After submitting the correct address which was used during registration on Amazon, the postcard was not sent and the address is shown now as invalid. I have tried several times to submit this address to order a new postcard but it is still indicated as invalid and the postcard with the code cannot be delivered.
As this appears to be related to the INFORM verification process, can you confirm that your address, matches all related information associated with you or your business? If information does not match you will need to update your information to be consistent with your documentation for proper verification. If you need to update any information, it may trigger the requirement to complete verification of the other sections with the updated information.
If all of you information accurately matches your documentation, would as that you screenshot your issue while blurring or removing any personal information. This will help me better understand your specific scenario and if needed include the appropriate teams for further review. Along with any screenshots you can provide, do you have any cases created regarding your issue, if so can you provide them here?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_LImVvUWeyiCfQ
The INFORM Act verification has been difficult to accomplish for Ukrainian sellers for going on a year now, as you can see in this thread. The OP in that thread was able to be successfully verified with the help of @CR_Amazonbut it looks like it took a month to do so.
Emet_Amazon
Hello @Seller_DULCFwQyW6oK8,
Thank you for posting this information.
Open case ID - 15432401621
I am also attaching a screenshot of the invalid address message.
I have gathered this information and reached out to our the appropriate teams for support on your situation. As this process may require a separate verification process. Please monitor not only your performance notifications but the primary email address associated with your account as we may ask for documentation such as a utility bill to confirm your address.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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