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Seller_tqvD4OnNew1Sm

Item stranded due to issue on AMazon's end and no one will fix it

Please review support ticket 16482130621 - [Moderator Edit: removed personal solicitations] I have already spent hours and been passed around to over 11 "specialists". The last one finally acknowledged it was a problem on Amazon's end and that they would fix it. I was told to wait for an email update. The update took me right back to where we started. They want me to fix the problem. I have done everything I can on my end and need an amazon catalog team member to look into this and address the issue.

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Seller_tqvD4OnNew1Sm

Item stranded due to issue on AMazon's end and no one will fix it

Please review support ticket 16482130621 - [Moderator Edit: removed personal solicitations] I have already spent hours and been passed around to over 11 "specialists". The last one finally acknowledged it was a problem on Amazon's end and that they would fix it. I was told to wait for an email update. The update took me right back to where we started. They want me to fix the problem. I have done everything I can on my end and need an amazon catalog team member to look into this and address the issue.

46 views
13 replies
Tags:Listing deactivated
00
Reply
13 replies
user profile
Seller_kIukTwdhvntAp

"they suggested I come here to get my problem elevated. "

At least they lived up to ONE part of their name -- SILENT.

Congratulations! You are the FIFTH 'member' that has posted about having problems with Amazon all in the past 12 hours.

I'm expecting to see more as a result of the publicity they are offering a service that actually lives up to their name -- SILENT as soon as the sh%$ hits the fan and sellers get in trouble.

See these posts for some information on the crap they convinced you to do.

https://sellercentral.amazon.com/seller-forums/discussions/t/ea913597-98d2-4aa2-8e69-19576caf0d7a

https://sellercentral.amazon.com/seller-forums/discussions/t/01ecded9-2626-4c44-bde2-65861caa3660

https://sellercentral.amazon.com/seller-forums/discussions/t/78e7e820-7e6d-424e-82f7-060bb535674a?postId=03c9a57f-efad-4900-b7a5-cdbd8609ddd9

https://sellercentral.amazon.com/seller-forums/discussions/t/01ecded9-2626-4c44-bde2-65861caa3660?postId=db70bc5c-c477-40a4-8dfc-5f4fed48f428

https://sellercentral.amazon.com/seller-forums/discussions/t/62568589-68d6-40c0-a0c7-6c248c4cafc4?postId=9812e34d-a225-4965-a293-5f6fe3cda443

20
user profile
Michelle_Amazon

Hi @Seller_tqvD4OnNew1Sm,

I see that they gave you information on how to fix this. Have you tried to correct this issue with the information that they provided and did it work? If it didn't work, please reply back to the case with the steps you took and if you received any error. Once you confirm if this worked or not and have replied to the case, I can escalate further.

Looking forward to hearing back from you!

Michelle

10
user profile
Seller_trIvoljJSsFin

Did your inventory get stranded due to errors on your listings? In my experience, even if the listing is limited or restricted (see the following image), you should be able to edit and fix incorrect attributes, as long as you are the rights owner.

img

Here is how:

Back up the ASIN and SKU numbers (the most important part); Delete the listing and relist with the exact same ASIN and SKU (see image 2).

img

If you still can not get your listing reinstated after the update, the issue is pretty much more than just incorrect attributes.

10
user profile
Michelle_Amazon

Hi @Seller_tqvD4OnNew1Sm,

As I mentioned earlier, I did escalate this issue for you and it will be worked via case: 16574251971, which you can find in your case log. They will work directly with you through this new case in your account.

Wishing you the best in your holiday sales!

Michelle

00
There are no more posts to display
user profile
Seller_tqvD4OnNew1Sm

Item stranded due to issue on AMazon's end and no one will fix it

Please review support ticket 16482130621 - [Moderator Edit: removed personal solicitations] I have already spent hours and been passed around to over 11 "specialists". The last one finally acknowledged it was a problem on Amazon's end and that they would fix it. I was told to wait for an email update. The update took me right back to where we started. They want me to fix the problem. I have done everything I can on my end and need an amazon catalog team member to look into this and address the issue.

46 views
13 replies
Tags:Listing deactivated
00
Reply
user profile
Seller_tqvD4OnNew1Sm

Item stranded due to issue on AMazon's end and no one will fix it

Please review support ticket 16482130621 - [Moderator Edit: removed personal solicitations] I have already spent hours and been passed around to over 11 "specialists". The last one finally acknowledged it was a problem on Amazon's end and that they would fix it. I was told to wait for an email update. The update took me right back to where we started. They want me to fix the problem. I have done everything I can on my end and need an amazon catalog team member to look into this and address the issue.

46 views
13 replies
Tags:Listing deactivated
00
Reply
user profile

Item stranded due to issue on AMazon's end and no one will fix it

by Seller_tqvD4OnNew1Sm

Please review support ticket 16482130621 - [Moderator Edit: removed personal solicitations] I have already spent hours and been passed around to over 11 "specialists". The last one finally acknowledged it was a problem on Amazon's end and that they would fix it. I was told to wait for an email update. The update took me right back to where we started. They want me to fix the problem. I have done everything I can on my end and need an amazon catalog team member to look into this and address the issue.

Tags:Listing deactivated
00
46 views
13 replies
Reply
13 replies
13 replies
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Seller_kIukTwdhvntAp

"they suggested I come here to get my problem elevated. "

At least they lived up to ONE part of their name -- SILENT.

Congratulations! You are the FIFTH 'member' that has posted about having problems with Amazon all in the past 12 hours.

I'm expecting to see more as a result of the publicity they are offering a service that actually lives up to their name -- SILENT as soon as the sh%$ hits the fan and sellers get in trouble.

See these posts for some information on the crap they convinced you to do.

https://sellercentral.amazon.com/seller-forums/discussions/t/ea913597-98d2-4aa2-8e69-19576caf0d7a

https://sellercentral.amazon.com/seller-forums/discussions/t/01ecded9-2626-4c44-bde2-65861caa3660

https://sellercentral.amazon.com/seller-forums/discussions/t/78e7e820-7e6d-424e-82f7-060bb535674a?postId=03c9a57f-efad-4900-b7a5-cdbd8609ddd9

https://sellercentral.amazon.com/seller-forums/discussions/t/01ecded9-2626-4c44-bde2-65861caa3660?postId=db70bc5c-c477-40a4-8dfc-5f4fed48f428

https://sellercentral.amazon.com/seller-forums/discussions/t/62568589-68d6-40c0-a0c7-6c248c4cafc4?postId=9812e34d-a225-4965-a293-5f6fe3cda443

20
user profile
Michelle_Amazon

Hi @Seller_tqvD4OnNew1Sm,

I see that they gave you information on how to fix this. Have you tried to correct this issue with the information that they provided and did it work? If it didn't work, please reply back to the case with the steps you took and if you received any error. Once you confirm if this worked or not and have replied to the case, I can escalate further.

Looking forward to hearing back from you!

Michelle

10
user profile
Seller_trIvoljJSsFin

Did your inventory get stranded due to errors on your listings? In my experience, even if the listing is limited or restricted (see the following image), you should be able to edit and fix incorrect attributes, as long as you are the rights owner.

img

Here is how:

Back up the ASIN and SKU numbers (the most important part); Delete the listing and relist with the exact same ASIN and SKU (see image 2).

img

If you still can not get your listing reinstated after the update, the issue is pretty much more than just incorrect attributes.

10
user profile
Michelle_Amazon

Hi @Seller_tqvD4OnNew1Sm,

As I mentioned earlier, I did escalate this issue for you and it will be worked via case: 16574251971, which you can find in your case log. They will work directly with you through this new case in your account.

Wishing you the best in your holiday sales!

Michelle

00
There are no more posts to display
user profile
Seller_kIukTwdhvntAp

"they suggested I come here to get my problem elevated. "

At least they lived up to ONE part of their name -- SILENT.

Congratulations! You are the FIFTH 'member' that has posted about having problems with Amazon all in the past 12 hours.

I'm expecting to see more as a result of the publicity they are offering a service that actually lives up to their name -- SILENT as soon as the sh%$ hits the fan and sellers get in trouble.

See these posts for some information on the crap they convinced you to do.

https://sellercentral.amazon.com/seller-forums/discussions/t/ea913597-98d2-4aa2-8e69-19576caf0d7a

https://sellercentral.amazon.com/seller-forums/discussions/t/01ecded9-2626-4c44-bde2-65861caa3660

https://sellercentral.amazon.com/seller-forums/discussions/t/78e7e820-7e6d-424e-82f7-060bb535674a?postId=03c9a57f-efad-4900-b7a5-cdbd8609ddd9

https://sellercentral.amazon.com/seller-forums/discussions/t/01ecded9-2626-4c44-bde2-65861caa3660?postId=db70bc5c-c477-40a4-8dfc-5f4fed48f428

https://sellercentral.amazon.com/seller-forums/discussions/t/62568589-68d6-40c0-a0c7-6c248c4cafc4?postId=9812e34d-a225-4965-a293-5f6fe3cda443

20
user profile
Seller_kIukTwdhvntAp

"they suggested I come here to get my problem elevated. "

At least they lived up to ONE part of their name -- SILENT.

Congratulations! You are the FIFTH 'member' that has posted about having problems with Amazon all in the past 12 hours.

I'm expecting to see more as a result of the publicity they are offering a service that actually lives up to their name -- SILENT as soon as the sh%$ hits the fan and sellers get in trouble.

See these posts for some information on the crap they convinced you to do.

https://sellercentral.amazon.com/seller-forums/discussions/t/ea913597-98d2-4aa2-8e69-19576caf0d7a

https://sellercentral.amazon.com/seller-forums/discussions/t/01ecded9-2626-4c44-bde2-65861caa3660

https://sellercentral.amazon.com/seller-forums/discussions/t/78e7e820-7e6d-424e-82f7-060bb535674a?postId=03c9a57f-efad-4900-b7a5-cdbd8609ddd9

https://sellercentral.amazon.com/seller-forums/discussions/t/01ecded9-2626-4c44-bde2-65861caa3660?postId=db70bc5c-c477-40a4-8dfc-5f4fed48f428

https://sellercentral.amazon.com/seller-forums/discussions/t/62568589-68d6-40c0-a0c7-6c248c4cafc4?postId=9812e34d-a225-4965-a293-5f6fe3cda443

20
Reply
user profile
Michelle_Amazon

Hi @Seller_tqvD4OnNew1Sm,

I see that they gave you information on how to fix this. Have you tried to correct this issue with the information that they provided and did it work? If it didn't work, please reply back to the case with the steps you took and if you received any error. Once you confirm if this worked or not and have replied to the case, I can escalate further.

Looking forward to hearing back from you!

Michelle

10
user profile
Michelle_Amazon

Hi @Seller_tqvD4OnNew1Sm,

I see that they gave you information on how to fix this. Have you tried to correct this issue with the information that they provided and did it work? If it didn't work, please reply back to the case with the steps you took and if you received any error. Once you confirm if this worked or not and have replied to the case, I can escalate further.

Looking forward to hearing back from you!

Michelle

10
Reply
user profile
Seller_trIvoljJSsFin

Did your inventory get stranded due to errors on your listings? In my experience, even if the listing is limited or restricted (see the following image), you should be able to edit and fix incorrect attributes, as long as you are the rights owner.

img

Here is how:

Back up the ASIN and SKU numbers (the most important part); Delete the listing and relist with the exact same ASIN and SKU (see image 2).

img

If you still can not get your listing reinstated after the update, the issue is pretty much more than just incorrect attributes.

10
user profile
Seller_trIvoljJSsFin

Did your inventory get stranded due to errors on your listings? In my experience, even if the listing is limited or restricted (see the following image), you should be able to edit and fix incorrect attributes, as long as you are the rights owner.

img

Here is how:

Back up the ASIN and SKU numbers (the most important part); Delete the listing and relist with the exact same ASIN and SKU (see image 2).

img

If you still can not get your listing reinstated after the update, the issue is pretty much more than just incorrect attributes.

10
Reply
user profile
Michelle_Amazon

Hi @Seller_tqvD4OnNew1Sm,

As I mentioned earlier, I did escalate this issue for you and it will be worked via case: 16574251971, which you can find in your case log. They will work directly with you through this new case in your account.

Wishing you the best in your holiday sales!

Michelle

00
user profile
Michelle_Amazon

Hi @Seller_tqvD4OnNew1Sm,

As I mentioned earlier, I did escalate this issue for you and it will be worked via case: 16574251971, which you can find in your case log. They will work directly with you through this new case in your account.

Wishing you the best in your holiday sales!

Michelle

00
Reply
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