I recently filed 4 claims with UPS for damage to my packages, and they were approved. I waited for the refunds to come in the mail, but they never came. They sent me emails to let me know my payment had been sent. I contacted UPS to follow up on the checks after 3 weeks and the rep confirmed they were sent out, but not to me, to AMAZON! I begin to explain that individuals and small businesses sell thru Amazon, and most use reduced price shipping thru Amazon. I explained that Amazon didn't buy the damaged product they were paying for, but I did. I also paid the shipping costs. They said they understood but their policy is to pay the account holder, which is amazon in this case. I was upset and asked many questions and tried to make sense of it but it doesn't make sense.

This is highly problematic. My business is small and growing, but I have had at least 10 claims between USPS, UPS, & Fedex in the last 6 months. I can't imagine how many of these checks Amazon is banking with all sellers combined. Why isn't Amazon letting us know they received money on our behalf and why are they keeping money that should go to the seller who purchased the product and suffered a financial loss. Why would UPS continue this erroneous process, as if they can't adjust their "policy" to be fair, and they can't see how this is a shady business practice?

In my experience FedEx is the best in regards to claims. USPS is weird too, even though they are liable and careless 100% of the time. THE POINT IS THAT THEY WONT EVER SEND YOUR PAYMENT FOR A CLAIM TO AMAZON OR SOME OTHER CORPORATION. FEDEX DOESN'T DO THAT, NEITHER DOES USPS.

BOYCOTT UPS!!!