We know that high delivery volume during the busy holiday season can cause delays for you and your carriers. Between November 17, 2024, and January 11, 2025, we’ll update the delivery speed promise targets for Prime eligibility and delivery speed thresholds for Prime badging to account for these delays, and help offer Prime members a wide range of products. These changes will apply to Fulfillment by Amazon (FBA), seller-fulfilled, and Amazon retail offers.

We’ll update delivery speed promise targets in Germany, France, Spain, Netherlands, Poland, Sweden, and Belgium as follows:

Low-price and standard-size:

• Domestic: 20% less than or equal to 2 days, 50% less than or equal to 4 days.
• Cross-border: 5% less than or equal to 3 days, 10% less than or equal to 4 days, 25% less than or equal to 6 days.

Oversize:

• Domestic: 20% less than or equal to 4 days, 60% less than or equal to 6 days.
• Cross-border: 20% less than or equal to 6 days.

Extra-large:

• We’ll remove delivery speed promise targets for extra-large products.

We’ll also update the delivery speed threshold for Prime badging. The fastest 85% of Prime-eligible offers in each store will receive the Prime badge, provided they have a delivery speed of 6 days or faster in Germany, France, and Spain. Cross-border offers shipped from outside the EU into the EU (such as shipments from the UK to Germany, France, or Spain) will be Prime badged as long as they have a delivery speed of 9 days or faster in Germany, France, and Spain.

On-time delivery rate, Valid Tracking Rate, and Cancellation rate requirements as well as the delivery speed thresholds for Prime badging in the Netherlands, Poland, Sweden, and Belgium will remain unchanged.

Regular Prime eligibility and badging requirements will resume from January 12, 2025, as outlined in Seller Prime programs.

We appreciate your efforts to deliver a great experience for Prime members this holiday season.

We’re updating our FBA inventory required removals policy to create more room for your products, and help you save on storage fees.

Starting September 16, 2024, if you haven’t enabled automated unfulfillable settings in the UK or EU, we will dispose of or donate unfulfillable inventory after 23 days’ notice instead of 30.

To avoid disposal, you can create a manual removal order or configure automated settings to:

• Liquidate: to recover some value; or
• Return: to have inventory sent to your return-to address, or a third-party freight forwarder.

Once we create a disposal order after 23 days’ notice, it can’t be canceled.

For removal instructions, go to Remove inventory from a fulfillment center.

For more information on the policy, go to FBA inventory required removals.

Our Customer returns for international sales requirements state that you must offer customers specific options for international returns of seller-fulfilled items over €25 or £20 (incl. VAT).

Starting November 11, 2024, if you don’t offer any of these options to your Amazon.co.uk customers within four calendar days of the return request, we’ll refund the customer on your behalf and charge the amount to your seller account.

• A domestic return address and prepaid return label. Go to Return Settings to add an address. For help to obtain a domestic return address, go to Returns Provider program. To understand if the buyer or seller is responsible for return costs, go to vReturn Reason codes.
• A pre-paid international return label. Upload a prepaid return label when you receive the return request. Return costs are always seller’s responsibility if you choose this option.
• A full refund without returning the item. Set up automated refund rules with Returnless Resolutions.

For more information on our international returns policy, go to Customer returns for international sales.