Single SKU Shipment Sent In, Items Missing, Amazon denying reimbursement because of unexpected (matching) SKU
We shipped in 140 Units of the same SKU, and Amazon lost 13 of the units, and the Customer Service representative handling the case keeps repeating the same statement over to us as opposed to actually helping us get reimbursed on missing items. Can someone help me with what I am missing here, or is Amazon just being ridiculous?
"Our research shows that the 13 units of FNSKU X004I52OTT that you sent with shipment FBA18P20Z51R have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error."
Our shipping plan was a single SKU shipping plan with case-packed boxes...
3 replies
Seller_CW0P5hgbsiqWX
Amazon responds once and moves on to another problem. That is why the response never changes. It is all based on Jeff Bezos DAY-ONE - DAY-TWO working conditions. Mistakes are not made, for if they are, that employee is one month closer to DAY-TWO, termination. So, what employee wants to throw another employee under the bus?
Seller_zSWez2Mzpdboa
This is unfortunately the case at Amazon.
There is no accountability and no one will stand in their way.
KJ_Amazon
Hello @Seller_vqpkwKAUbDQ3U
If you share a Case ID, I can ask our partner team to review the details and determine if there are any next steps available for you to dispute that decision, or for you to receive any information beyond what has already been shared.
KJ_Amazon
