Hello，

I am unable to submit verification of the INFORM Consumers Act.

When I click the "Identity Verification (Reverify)", it will jump to the seller support interface. And the seller support interface only have one option "Get help with my appeal from Account Health Support"

And last time I submitted the necessary documents for verification through seller support, my case was immediately closed, and the email informed me that this is not the channel for submitting appeal documents.

Therefore, even if I want to submit a revalidation of the INFORM Consumers Act, I cannot find the entry point for submission. What should I do?

Sincerely

Hello，

I am unable to submit verification of the INFORM Consumers Act.

When I click the "Identity Verification (Reverify)", it will jump to the seller support interface. And the seller support interface only have one option "Get help with my appeal from Account Health Support"

And last time I submitted the necessary documents for verification through seller support, my case was immediately closed, and the email informed me that this is not the channel for submitting appeal documents.

Therefore, even if I want to submit a revalidation of the INFORM Consumers Act, I cannot find the entry point for submission. What should I do?

Sincerely

Hello，

I am unable to submit verification of the INFORM Consumers Act.

When I click the "Identity Verification (Reverify)", it will jump to the seller support interface. And the seller support interface only have one option "Get help with my appeal from Account Health Support"

Therefore, even if I want to submit a revalidation of the INFORM Consumers Act, I cannot find the entry point for submission. What should I do?

I registered an Amazon seller account with my real information, but due to the unclear bank statement I provided, it is possible that the Amazon robot scan recognition error mistakenly determined that my INFORM Consumers Act identity verification failed. My account has been suspended for over a month now. I am an honest seller who has been operating my store legally and compliantly for two years. I have invested my time and effort, and now I am just starting to make a profit. My account has been suspended, and I have lost everything. I am on the verge of bankruptcy. I have asked Amazon's relevant team many times for help, but still cannot solve this small problem.

“case ID:15524801521 Reply：unable to complete verification.”.

“case ID:15523619731 Reply: We have reviewed the document you provided and completed the verification process. Now, you can log in to the seller platform and start selling products on Amazon Mall. But our backend is still not activated, so sales are still not allowed”.

"case ID:15459710161 Reply: We have reviewed the file you provided, but we are unable to complete the verification process".

"case ID:15409239261 Reply: We have reviewed the file you provided, but we are unable to complete the verification process" .

"case ID:15381876141 Reply: We have reviewed the file you provided, but we are unable to complete the verification process".

"case ID:15325934051 Reply: We've already transferred this issue to our internal team and they're currently working on it. Once our review is complete, we will send you a notification with next steps " ,It has been over a month now and there is still no result.

Sincerely