My product link has received untrue reviews on Amazon.com, please help me!！！！！
Dear Amazon
I am writing this letter because I have recently received an untrue review for my product link and would like the Review-Complaint Panel to help me investigate and remove these false reviews of unfair business competition, thank you very much! Below is the evidence and screenshots I provided.
Review : I have this machine. it's several years old. the dongle broke in the company will refuse to sell parts and software because the machine is so old and I no longer have an order number Bad Company no customer support suggest going after a different brand.
Review star rating: one star
1. the review has no real purchase and does not pass Amazon's purchase verification.
2. the review states that the customer's machine has been purchased for several years but my machine is a new brand and my product was on the shelf on 23 July 2024 and has only been on the shelf for 120 days.
3. my link rating has dropped from 5.0 to 3.8 and the lack of authenticity in the review and the fact that there is no way to verify it has had a huge impact on the sales of my product, which is unfair.
4. The customer describes in the review that we do not provide after-sale customer support, and we have not found any information about this customer's communication with us in the email communication records of Amazon buyers and sellers.
We have always followed Amazon's rules to provide the best products and services to our customers and have been free of any violations.
I believe this behaviour violates Amazon's review manipulation rules by hurting other sellers and their product ratings by providing one-star review star ratings. Please investigate this review and help me to remove this review to create a fair seller environment, I will appreciate if you can help me.
Waiting for your reply.
Best wishes
2 replies
Seller_bEpehKABXmZnP
One of my new listings was given a one star review by a buyer, it sold quite a few but that was the only review, this buyer has two reviews on Amazon and the other is a two star review, he went as far as to say that I staple fabric for my pet furniture, which is really sad, isn't that a normal manufacturing process? Does he like to use glue to fit it, which is obviously impossible ah also unhealthy, and then I don't seem to have anything else to do, my product will be stalled because of this, it's so sad!
My product link has received untrue reviews on Amazon.com, please help me!！！！！
Dear Amazon
I am writing this letter because I have recently received an untrue review for my product link and would like the Review-Complaint Panel to help me investigate and remove these false reviews of unfair business competition, thank you very much! Below is the evidence and screenshots I provided.
Review : I have this machine. it's several years old. the dongle broke in the company will refuse to sell parts and software because the machine is so old and I no longer have an order number Bad Company no customer support suggest going after a different brand.
Review star rating: one star
1. the review has no real purchase and does not pass Amazon's purchase verification.
2. the review states that the customer's machine has been purchased for several years but my machine is a new brand and my product was on the shelf on 23 July 2024 and has only been on the shelf for 120 days.
3. my link rating has dropped from 5.0 to 3.8 and the lack of authenticity in the review and the fact that there is no way to verify it has had a huge impact on the sales of my product, which is unfair.
4. The customer describes in the review that we do not provide after-sale customer support, and we have not found any information about this customer's communication with us in the email communication records of Amazon buyers and sellers.
We have always followed Amazon's rules to provide the best products and services to our customers and have been free of any violations.
I believe this behaviour violates Amazon's review manipulation rules by hurting other sellers and their product ratings by providing one-star review star ratings. Please investigate this review and help me to remove this review to create a fair seller environment, I will appreciate if you can help me.
Waiting for your reply.
Best wishes
My product link has received untrue reviews on Amazon.com, please help me!！！！！
Dear Amazon
I am writing this letter because I have recently received an untrue review for my product link and would like the Review-Complaint Panel to help me investigate and remove these false reviews of unfair business competition, thank you very much! Below is the evidence and screenshots I provided.
Review : I have this machine. it's several years old. the dongle broke in the company will refuse to sell parts and software because the machine is so old and I no longer have an order number Bad Company no customer support suggest going after a different brand.
Review star rating: one star
1. the review has no real purchase and does not pass Amazon's purchase verification.
2. the review states that the customer's machine has been purchased for several years but my machine is a new brand and my product was on the shelf on 23 July 2024 and has only been on the shelf for 120 days.
3. my link rating has dropped from 5.0 to 3.8 and the lack of authenticity in the review and the fact that there is no way to verify it has had a huge impact on the sales of my product, which is unfair.
4. The customer describes in the review that we do not provide after-sale customer support, and we have not found any information about this customer's communication with us in the email communication records of Amazon buyers and sellers.
We have always followed Amazon's rules to provide the best products and services to our customers and have been free of any violations.
I believe this behaviour violates Amazon's review manipulation rules by hurting other sellers and their product ratings by providing one-star review star ratings. Please investigate this review and help me to remove this review to create a fair seller environment, I will appreciate if you can help me.
Waiting for your reply.
Best wishes
2 replies
2 replies
Seller_bEpehKABXmZnP
One of my new listings was given a one star review by a buyer, it sold quite a few but that was the only review, this buyer has two reviews on Amazon and the other is a two star review, he went as far as to say that I staple fabric for my pet furniture, which is really sad, isn't that a normal manufacturing process? Does he like to use glue to fit it, which is obviously impossible ah also unhealthy, and then I don't seem to have anything else to do, my product will be stalled because of this, it's so sad!
Seller_bEpehKABXmZnP
One of my new listings was given a one star review by a buyer, it sold quite a few but that was the only review, this buyer has two reviews on Amazon and the other is a two star review, he went as far as to say that I staple fabric for my pet furniture, which is really sad, isn't that a normal manufacturing process? Does he like to use glue to fit it, which is obviously impossible ah also unhealthy, and then I don't seem to have anything else to do, my product will be stalled because of this, it's so sad!
Seller_bEpehKABXmZnP
One of my new listings was given a one star review by a buyer, it sold quite a few but that was the only review, this buyer has two reviews on Amazon and the other is a two star review, he went as far as to say that I staple fabric for my pet furniture, which is really sad, isn't that a normal manufacturing process? Does he like to use glue to fit it, which is obviously impossible ah also unhealthy, and then I don't seem to have anything else to do, my product will be stalled because of this, it's so sad!
