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Difficulty listing a book - 8572 error
Hello
My daughter recently self-published a book that we had printed through a company. I purchased the ISBN number through the printing company because we were initially going to use them to distribute the book (however, it would have made the book too expensive since it is a hardcover book), so instead, we decided to sell ourselves. On the Bowker website, the company is listed as the publisher. However, they told me it's only because they registered the ISBN and they don't own any rights to the book. The ISBN is written on the book, but there is no publishing company written because it is self-published. Every time I try to list the book, I get an 8572 error. I have been dealing with this for over 6 weeks. They keep closing my case. I have sent multiple pictures of my book and the email exchange from the printing company. Amazon keeps asking for a GTIN. I keep getting the same reply over and over again. I thought an ISBN serves as a GTIN for books. I spoke to someone at GS1 US, and they told me that if I have an ISBN, I don't need a GTIN.
My questions are
1) Do I need to get a GTIN from GS1 for a book?
2) Any advice on how to resolve this issue will be greatly appreciated. I have tried to read through all the guidance but still unable to resolve my issue.
Thank you
8 replies
Seller_LVZcgxAgZ2xBv
GS1 is only for GTIN/UPC barcodes, not ISBNs, which are almost always issued by the national ISBN authority in your country.
If you are self-publishing, Amazon doesn't want you to send in books you print on your own via Seller Central. It's not set up for new printed books. Amazon typically wants to see the book's ISBN first come in through KDP, Amazon Advantage, Ingram, or a distributor, at which point inventory can be made available through Seller Central (with some exceptions, as used booksellers have learned).
There used to be a workaround to your situation, but it reportedly no longer works:
https://sellercentral.amazon.com/seller-forums/discussions/t/f879f4cc67ddfb436f8f4c660ec41c91?postId=1ab990104ce83bb133ca2352a3249609
Seller_Hi7wbO2Kbo6bl
Here's a link to an old thread on the subject. However, it may be out of date as to today's reality.
Manny_Amazon
Hello @Seller_khfmVe6Bu16do,
Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
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