Buyer bought trading cards - opened all of them and requested return
Basically the title. The return reason they put is literally 'didn't get anything good - terrible' Do I just charge a full restocking fee and eat the bad feedback that they're sure to leave me?
Buyer bought trading cards - opened all of them and requested return
Basically the title. The return reason they put is literally 'didn't get anything good - terrible' Do I just charge a full restocking fee and eat the bad feedback that they're sure to leave me?
4 replies
Seller_4zBzdtgCyS9EI
First, make sure to send the buyer a message with a picture attached of the opened cards, this way you will be able to link to that picture if there is an A-Z claim. Let the buyer know that they have returned an unsealed product that is essentially worthless. Then issue a 1 cent refund.
Seller_i6S8knzW6zU6Z
Hi @Seller_Ynh2vFrRhirsq,
Here's what you can do based on Amazon's policies:
1. For opened trading cards/games, you can charge up to a 50% restocking fee according to the help pages (https://sellercentral.amazon.com/help/hub/reference/G201060600).
2. Document everything - take photos of the returned items and keep the buyer's stated return reason ("didn't get anything good") as evidence that they used the product as intended before returning.
3. While negative feedback is a concern, remember you can:
- Post a public reply to any feedback explaining the situation
- Request feedback removal if it violates Amazon's guidelines (https://sellercentral.amazon.com/help/hub/reference/G12051)
4. If you're worried about an A-to-z claim, make sure to communicate clearly with the buyer about why you're charging the restocking fee, citing Amazon's policies about opened items.
The key here is that the buyer admitted to opening and using the product before deciding to return it simply because they didn't like what they got - this isn't a valid reason for a full refund of collectible items that can't be resold once opened.
Best regards, Michael
Seller_zGoDlPZLneGhF
That is complete nonsense, 100% restocking fee or 1 cent refund as @Seller_4zBzdtgCyS9EIsaid.
Buyer bought trading cards - opened all of them and requested return
Basically the title. The return reason they put is literally 'didn't get anything good - terrible' Do I just charge a full restocking fee and eat the bad feedback that they're sure to leave me?
Buyer bought trading cards - opened all of them and requested return
Basically the title. The return reason they put is literally 'didn't get anything good - terrible' Do I just charge a full restocking fee and eat the bad feedback that they're sure to leave me?
Buyer bought trading cards - opened all of them and requested return
Basically the title. The return reason they put is literally 'didn't get anything good - terrible' Do I just charge a full restocking fee and eat the bad feedback that they're sure to leave me?
4 replies
4 replies
Seller_4zBzdtgCyS9EI
First, make sure to send the buyer a message with a picture attached of the opened cards, this way you will be able to link to that picture if there is an A-Z claim. Let the buyer know that they have returned an unsealed product that is essentially worthless. Then issue a 1 cent refund.
Seller_i6S8knzW6zU6Z
Hi @Seller_Ynh2vFrRhirsq,
Here's what you can do based on Amazon's policies:
1. For opened trading cards/games, you can charge up to a 50% restocking fee according to the help pages (https://sellercentral.amazon.com/help/hub/reference/G201060600).
2. Document everything - take photos of the returned items and keep the buyer's stated return reason ("didn't get anything good") as evidence that they used the product as intended before returning.
3. While negative feedback is a concern, remember you can:
- Post a public reply to any feedback explaining the situation
- Request feedback removal if it violates Amazon's guidelines (https://sellercentral.amazon.com/help/hub/reference/G12051)
4. If you're worried about an A-to-z claim, make sure to communicate clearly with the buyer about why you're charging the restocking fee, citing Amazon's policies about opened items.
The key here is that the buyer admitted to opening and using the product before deciding to return it simply because they didn't like what they got - this isn't a valid reason for a full refund of collectible items that can't be resold once opened.
Best regards, Michael
Seller_zGoDlPZLneGhF
That is complete nonsense, 100% restocking fee or 1 cent refund as @Seller_4zBzdtgCyS9EIsaid.
Seller_4zBzdtgCyS9EI
First, make sure to send the buyer a message with a picture attached of the opened cards, this way you will be able to link to that picture if there is an A-Z claim. Let the buyer know that they have returned an unsealed product that is essentially worthless. Then issue a 1 cent refund.
Seller_4zBzdtgCyS9EI
First, make sure to send the buyer a message with a picture attached of the opened cards, this way you will be able to link to that picture if there is an A-Z claim. Let the buyer know that they have returned an unsealed product that is essentially worthless. Then issue a 1 cent refund.
Seller_i6S8knzW6zU6Z
Hi @Seller_Ynh2vFrRhirsq,
Here's what you can do based on Amazon's policies:
1. For opened trading cards/games, you can charge up to a 50% restocking fee according to the help pages (https://sellercentral.amazon.com/help/hub/reference/G201060600).
2. Document everything - take photos of the returned items and keep the buyer's stated return reason ("didn't get anything good") as evidence that they used the product as intended before returning.
3. While negative feedback is a concern, remember you can:
- Post a public reply to any feedback explaining the situation
- Request feedback removal if it violates Amazon's guidelines (https://sellercentral.amazon.com/help/hub/reference/G12051)
4. If you're worried about an A-to-z claim, make sure to communicate clearly with the buyer about why you're charging the restocking fee, citing Amazon's policies about opened items.
The key here is that the buyer admitted to opening and using the product before deciding to return it simply because they didn't like what they got - this isn't a valid reason for a full refund of collectible items that can't be resold once opened.
Best regards, Michael
Seller_i6S8knzW6zU6Z
Hi @Seller_Ynh2vFrRhirsq,
Here's what you can do based on Amazon's policies:
1. For opened trading cards/games, you can charge up to a 50% restocking fee according to the help pages (https://sellercentral.amazon.com/help/hub/reference/G201060600).
2. Document everything - take photos of the returned items and keep the buyer's stated return reason ("didn't get anything good") as evidence that they used the product as intended before returning.
3. While negative feedback is a concern, remember you can:
- Post a public reply to any feedback explaining the situation
- Request feedback removal if it violates Amazon's guidelines (https://sellercentral.amazon.com/help/hub/reference/G12051)
4. If you're worried about an A-to-z claim, make sure to communicate clearly with the buyer about why you're charging the restocking fee, citing Amazon's policies about opened items.
The key here is that the buyer admitted to opening and using the product before deciding to return it simply because they didn't like what they got - this isn't a valid reason for a full refund of collectible items that can't be resold once opened.
Best regards, Michael
Seller_zGoDlPZLneGhF
That is complete nonsense, 100% restocking fee or 1 cent refund as @Seller_4zBzdtgCyS9EIsaid.
Seller_zGoDlPZLneGhF
That is complete nonsense, 100% restocking fee or 1 cent refund as @Seller_4zBzdtgCyS9EIsaid.
