Buyer claims they received an... ahem... "Adult Toy" - Filed an A-to-Z Claim
Well this is the most ridiculous thing I have ever seen in my 6-7 years on here!
We sell VIDEO GAMES and VIDEO GAME related products. A buyer of ours ordered a Playstation 3 game, we sent it, all is well. The buyer then filed for a return on April 2nd stating:
" My son order this game and there was a package delivered but it wasn’t his game. It was an “Adult” toy. I’m sure it was a driver error but trying to remedy the issue and get his game "
I tried messaging the buyer, asking if their name was on the package, how big the package was, but they never responded. They then filed an A-to-Z Claim on April 10th, going into a bit more detail about the "Adult toy" they received (I don't think I can type what it was without being flagged on here lol). Amazon then Granted it, but of all things, made US fund it.
We have never once sold anything even remotely similar to what they claim to have received and think this is absolutely insane that we got dinged for it. I filed an Appeal and currently waiting for the decision, but I am not feeling very hopeful that we will win it.
I'm wondering if this is an April Fool's joke, as it was likely filed on April 1st and then approved on April 2nd, or if the parents ordered this, their son opened it, and now they're trying to put the blame on us.
We ship our games in small DVD case sized mailers, the thing they received would 100% have not fit in it.
28 replies
Seller_R2dP7Hunjcdj0
I totally agree that you were in the right and the Buyer either actually received the wrong package OR they were attempting to "Scam" you.
While I suppose it IS possible that the carrier made the error and delivered the wrong package to the Buyer, it is not a 1-for-1 transaction. The idea that the carrier would deliver TWO wrong packages to mixed addresses seems farfetched to me. Was there paperwork / Packing-Slip in the "Toy" package? That would have the correct recipient's name and address, as well as the company who sold it and the carrier who shipped it. With all of this info one would be able to have the carrier track down YOUR package by the tracking number of your order.
Yes, it seems extremely fishy to me as well, but you wonder why you Lost the Claim?
I believe the reason you Lost on the A-Z Claim is that you failed to authorize a Return from the Buyer, which as FBM you MUST do, either by automatically generating a Return Shipping label OR providing the Buyer with one.
Once you received back whatever the Buyer Returned to you, assuming it was NOT what you sent them, you could THEN do the following:
1) If Amazon did NOT Auto-Refund at First Scan, you can withhold 100% of the Refund for the Buyer Returning a Different item. You MUST provide a photo that clearly shows the box, the Return label and the item. If the Buyer then files an A-Z Claim, you have all the evidence to prove what you shipped and what you received back in Return to be able to Win the Claim. This is a good reason to photograph all outgoing orders at the time of shipping to document condition.
2) If Amazon DID Auto-Refund at First Scan, you must then take the same photo and use it to file a Safe-T Claim... And cross your fingers.
If you do not authorize a Return, and the Buyer initiates an A-Z Claim, the Buyer will always prevail.
I hope this helps you avoid this pitfall in the future.
Good Luck!
Seller_dy0iaamuixQa3
There actually was a thread or two a couple of years ago about Amazon drivers and UPS drivers who had multiple Amazon packages and, somehow, labels fell off the packages. (I guess the glue was defective.) Then, apparently, the driver tried to put the labels back on the packages and switched them. So it is possible that the driver was the cause. Also, I seem to remember that there was some issue with FBA packages getting switched. // I think that I would appeal the A-Z and try to get a human to review the case. If you are FBA or you bought your postage from Amazon, I think you should be covered regardless of what happens.
Seller_YuMSOhY9Vdk7c
I certainly hope this can be resolved into a happy ending for all. All this because the wife didn't come home early enought to grab and handle the delivery. At least the son has an interesting story to share at school.
Seller_VbSHrMymMGAyr
" My son order this game and there was a package delivered but it wasn’t his game. It was an “Adult” toy. I’m sure it was a driver error but trying to remedy the issue and get his game "
I tried messaging the buyer, asking if their name was on the package, how big the package was, but they never responded. They then filed an A-to-Z Claim on April 10th, going into a bit more detail about the "Adult toy" they received (I don't think I can type what it was without being flagged on here lol). Amazon then Granted it, but of all things, made US fund it.
What I would have messaged here: We are sorry if you received a wrong item or something else was wrong with your order. If you would like to return it for refund or replacement you can use a return shipping label attached to this message.
There is absolutely no need to engage into any further or additional communication here. It is just waste of our time. We are here to make money not to make a point.
*We always attach return shipping label to ensure that we win A-z if buyers if buyer claims we did not authorize return.
Seller_WVzHFA6EjPZX3
We sell tractor and mower parts and had a buyer return an adult toy and when we contacted them about wrong item returned they filed an A-Z Claim. We had to fight with Amazon for almost a month to get our money back.
Seller_Lu3bFSNnS57zM
Sounds like that person needs to talk to someone else in their household
Seller_aM2GN2Pxbgitn
The son ordered the game. Sounds like another member of the household placed an order that they aren't willing to accept responsibility for. Obviously a no-win situation for everyone.
Seller_23eNfoQl3hsUv
File a SAFE-T Claim and fight it until you win. Make sure to call up support and ask for a supervisor until you get someone in the US.
Seller_Tbny0fDxQrHxH
Go ahead and describe it. We won't flag you. :)
Seller_C9TzOxTwGSFUQ
Selling on Amazon, just accept that you will get screwed 5% of the time. either by buyers or Amazon themselves. I now just factor that into COG. Selling items over about $50 is about foolish FBA or FBM.
Buyer claims they received an... ahem... "Adult Toy" - Filed an A-to-Z Claim
Well this is the most ridiculous thing I have ever seen in my 6-7 years on here!
We sell VIDEO GAMES and VIDEO GAME related products. A buyer of ours ordered a Playstation 3 game, we sent it, all is well. The buyer then filed for a return on April 2nd stating:
" My son order this game and there was a package delivered but it wasn’t his game. It was an “Adult” toy. I’m sure it was a driver error but trying to remedy the issue and get his game "
I tried messaging the buyer, asking if their name was on the package, how big the package was, but they never responded. They then filed an A-to-Z Claim on April 10th, going into a bit more detail about the "Adult toy" they received (I don't think I can type what it was without being flagged on here lol). Amazon then Granted it, but of all things, made US fund it.
We have never once sold anything even remotely similar to what they claim to have received and think this is absolutely insane that we got dinged for it. I filed an Appeal and currently waiting for the decision, but I am not feeling very hopeful that we will win it.
I'm wondering if this is an April Fool's joke, as it was likely filed on April 1st and then approved on April 2nd, or if the parents ordered this, their son opened it, and now they're trying to put the blame on us.
We ship our games in small DVD case sized mailers, the thing they received would 100% have not fit in it.
Buyer claims they received an... ahem... "Adult Toy" - Filed an A-to-Z Claim
Well this is the most ridiculous thing I have ever seen in my 6-7 years on here!
We sell VIDEO GAMES and VIDEO GAME related products. A buyer of ours ordered a Playstation 3 game, we sent it, all is well. The buyer then filed for a return on April 2nd stating:
" My son order this game and there was a package delivered but it wasn’t his game. It was an “Adult” toy. I’m sure it was a driver error but trying to remedy the issue and get his game "
I tried messaging the buyer, asking if their name was on the package, how big the package was, but they never responded. They then filed an A-to-Z Claim on April 10th, going into a bit more detail about the "Adult toy" they received (I don't think I can type what it was without being flagged on here lol). Amazon then Granted it, but of all things, made US fund it.
We have never once sold anything even remotely similar to what they claim to have received and think this is absolutely insane that we got dinged for it. I filed an Appeal and currently waiting for the decision, but I am not feeling very hopeful that we will win it.
I'm wondering if this is an April Fool's joke, as it was likely filed on April 1st and then approved on April 2nd, or if the parents ordered this, their son opened it, and now they're trying to put the blame on us.
We ship our games in small DVD case sized mailers, the thing they received would 100% have not fit in it.
28 replies
28 replies
Seller_R2dP7Hunjcdj0
I totally agree that you were in the right and the Buyer either actually received the wrong package OR they were attempting to "Scam" you.
While I suppose it IS possible that the carrier made the error and delivered the wrong package to the Buyer, it is not a 1-for-1 transaction. The idea that the carrier would deliver TWO wrong packages to mixed addresses seems farfetched to me. Was there paperwork / Packing-Slip in the "Toy" package? That would have the correct recipient's name and address, as well as the company who sold it and the carrier who shipped it. With all of this info one would be able to have the carrier track down YOUR package by the tracking number of your order.
Yes, it seems extremely fishy to me as well, but you wonder why you Lost the Claim?
I believe the reason you Lost on the A-Z Claim is that you failed to authorize a Return from the Buyer, which as FBM you MUST do, either by automatically generating a Return Shipping label OR providing the Buyer with one.
Once you received back whatever the Buyer Returned to you, assuming it was NOT what you sent them, you could THEN do the following:
1) If Amazon did NOT Auto-Refund at First Scan, you can withhold 100% of the Refund for the Buyer Returning a Different item. You MUST provide a photo that clearly shows the box, the Return label and the item. If the Buyer then files an A-Z Claim, you have all the evidence to prove what you shipped and what you received back in Return to be able to Win the Claim. This is a good reason to photograph all outgoing orders at the time of shipping to document condition.
2) If Amazon DID Auto-Refund at First Scan, you must then take the same photo and use it to file a Safe-T Claim... And cross your fingers.
If you do not authorize a Return, and the Buyer initiates an A-Z Claim, the Buyer will always prevail.
I hope this helps you avoid this pitfall in the future.
Good Luck!
Seller_dy0iaamuixQa3
There actually was a thread or two a couple of years ago about Amazon drivers and UPS drivers who had multiple Amazon packages and, somehow, labels fell off the packages. (I guess the glue was defective.) Then, apparently, the driver tried to put the labels back on the packages and switched them. So it is possible that the driver was the cause. Also, I seem to remember that there was some issue with FBA packages getting switched. // I think that I would appeal the A-Z and try to get a human to review the case. If you are FBA or you bought your postage from Amazon, I think you should be covered regardless of what happens.
Seller_YuMSOhY9Vdk7c
I certainly hope this can be resolved into a happy ending for all. All this because the wife didn't come home early enought to grab and handle the delivery. At least the son has an interesting story to share at school.
Seller_VbSHrMymMGAyr
" My son order this game and there was a package delivered but it wasn’t his game. It was an “Adult” toy. I’m sure it was a driver error but trying to remedy the issue and get his game "
I tried messaging the buyer, asking if their name was on the package, how big the package was, but they never responded. They then filed an A-to-Z Claim on April 10th, going into a bit more detail about the "Adult toy" they received (I don't think I can type what it was without being flagged on here lol). Amazon then Granted it, but of all things, made US fund it.
What I would have messaged here: We are sorry if you received a wrong item or something else was wrong with your order. If you would like to return it for refund or replacement you can use a return shipping label attached to this message.
There is absolutely no need to engage into any further or additional communication here. It is just waste of our time. We are here to make money not to make a point.
*We always attach return shipping label to ensure that we win A-z if buyers if buyer claims we did not authorize return.
Seller_WVzHFA6EjPZX3
We sell tractor and mower parts and had a buyer return an adult toy and when we contacted them about wrong item returned they filed an A-Z Claim. We had to fight with Amazon for almost a month to get our money back.
Seller_Lu3bFSNnS57zM
Sounds like that person needs to talk to someone else in their household
Seller_aM2GN2Pxbgitn
The son ordered the game. Sounds like another member of the household placed an order that they aren't willing to accept responsibility for. Obviously a no-win situation for everyone.
Seller_23eNfoQl3hsUv
File a SAFE-T Claim and fight it until you win. Make sure to call up support and ask for a supervisor until you get someone in the US.
Seller_Tbny0fDxQrHxH
Go ahead and describe it. We won't flag you. :)
Seller_C9TzOxTwGSFUQ
Selling on Amazon, just accept that you will get screwed 5% of the time. either by buyers or Amazon themselves. I now just factor that into COG. Selling items over about $50 is about foolish FBA or FBM.
Seller_R2dP7Hunjcdj0
I totally agree that you were in the right and the Buyer either actually received the wrong package OR they were attempting to "Scam" you.
While I suppose it IS possible that the carrier made the error and delivered the wrong package to the Buyer, it is not a 1-for-1 transaction. The idea that the carrier would deliver TWO wrong packages to mixed addresses seems farfetched to me. Was there paperwork / Packing-Slip in the "Toy" package? That would have the correct recipient's name and address, as well as the company who sold it and the carrier who shipped it. With all of this info one would be able to have the carrier track down YOUR package by the tracking number of your order.
Yes, it seems extremely fishy to me as well, but you wonder why you Lost the Claim?
I believe the reason you Lost on the A-Z Claim is that you failed to authorize a Return from the Buyer, which as FBM you MUST do, either by automatically generating a Return Shipping label OR providing the Buyer with one.
Once you received back whatever the Buyer Returned to you, assuming it was NOT what you sent them, you could THEN do the following:
1) If Amazon did NOT Auto-Refund at First Scan, you can withhold 100% of the Refund for the Buyer Returning a Different item. You MUST provide a photo that clearly shows the box, the Return label and the item. If the Buyer then files an A-Z Claim, you have all the evidence to prove what you shipped and what you received back in Return to be able to Win the Claim. This is a good reason to photograph all outgoing orders at the time of shipping to document condition.
2) If Amazon DID Auto-Refund at First Scan, you must then take the same photo and use it to file a Safe-T Claim... And cross your fingers.
If you do not authorize a Return, and the Buyer initiates an A-Z Claim, the Buyer will always prevail.
I hope this helps you avoid this pitfall in the future.
Good Luck!
Seller_R2dP7Hunjcdj0
I totally agree that you were in the right and the Buyer either actually received the wrong package OR they were attempting to "Scam" you.
While I suppose it IS possible that the carrier made the error and delivered the wrong package to the Buyer, it is not a 1-for-1 transaction. The idea that the carrier would deliver TWO wrong packages to mixed addresses seems farfetched to me. Was there paperwork / Packing-Slip in the "Toy" package? That would have the correct recipient's name and address, as well as the company who sold it and the carrier who shipped it. With all of this info one would be able to have the carrier track down YOUR package by the tracking number of your order.
Yes, it seems extremely fishy to me as well, but you wonder why you Lost the Claim?
I believe the reason you Lost on the A-Z Claim is that you failed to authorize a Return from the Buyer, which as FBM you MUST do, either by automatically generating a Return Shipping label OR providing the Buyer with one.
Once you received back whatever the Buyer Returned to you, assuming it was NOT what you sent them, you could THEN do the following:
1) If Amazon did NOT Auto-Refund at First Scan, you can withhold 100% of the Refund for the Buyer Returning a Different item. You MUST provide a photo that clearly shows the box, the Return label and the item. If the Buyer then files an A-Z Claim, you have all the evidence to prove what you shipped and what you received back in Return to be able to Win the Claim. This is a good reason to photograph all outgoing orders at the time of shipping to document condition.
2) If Amazon DID Auto-Refund at First Scan, you must then take the same photo and use it to file a Safe-T Claim... And cross your fingers.
If you do not authorize a Return, and the Buyer initiates an A-Z Claim, the Buyer will always prevail.
I hope this helps you avoid this pitfall in the future.
Good Luck!
Seller_dy0iaamuixQa3
There actually was a thread or two a couple of years ago about Amazon drivers and UPS drivers who had multiple Amazon packages and, somehow, labels fell off the packages. (I guess the glue was defective.) Then, apparently, the driver tried to put the labels back on the packages and switched them. So it is possible that the driver was the cause. Also, I seem to remember that there was some issue with FBA packages getting switched. // I think that I would appeal the A-Z and try to get a human to review the case. If you are FBA or you bought your postage from Amazon, I think you should be covered regardless of what happens.
Seller_dy0iaamuixQa3
There actually was a thread or two a couple of years ago about Amazon drivers and UPS drivers who had multiple Amazon packages and, somehow, labels fell off the packages. (I guess the glue was defective.) Then, apparently, the driver tried to put the labels back on the packages and switched them. So it is possible that the driver was the cause. Also, I seem to remember that there was some issue with FBA packages getting switched. // I think that I would appeal the A-Z and try to get a human to review the case. If you are FBA or you bought your postage from Amazon, I think you should be covered regardless of what happens.
Seller_YuMSOhY9Vdk7c
I certainly hope this can be resolved into a happy ending for all. All this because the wife didn't come home early enought to grab and handle the delivery. At least the son has an interesting story to share at school.
Seller_YuMSOhY9Vdk7c
I certainly hope this can be resolved into a happy ending for all. All this because the wife didn't come home early enought to grab and handle the delivery. At least the son has an interesting story to share at school.
Seller_VbSHrMymMGAyr
" My son order this game and there was a package delivered but it wasn’t his game. It was an “Adult” toy. I’m sure it was a driver error but trying to remedy the issue and get his game "
I tried messaging the buyer, asking if their name was on the package, how big the package was, but they never responded. They then filed an A-to-Z Claim on April 10th, going into a bit more detail about the "Adult toy" they received (I don't think I can type what it was without being flagged on here lol). Amazon then Granted it, but of all things, made US fund it.
What I would have messaged here: We are sorry if you received a wrong item or something else was wrong with your order. If you would like to return it for refund or replacement you can use a return shipping label attached to this message.
There is absolutely no need to engage into any further or additional communication here. It is just waste of our time. We are here to make money not to make a point.
*We always attach return shipping label to ensure that we win A-z if buyers if buyer claims we did not authorize return.
Seller_VbSHrMymMGAyr
" My son order this game and there was a package delivered but it wasn’t his game. It was an “Adult” toy. I’m sure it was a driver error but trying to remedy the issue and get his game "
I tried messaging the buyer, asking if their name was on the package, how big the package was, but they never responded. They then filed an A-to-Z Claim on April 10th, going into a bit more detail about the "Adult toy" they received (I don't think I can type what it was without being flagged on here lol). Amazon then Granted it, but of all things, made US fund it.
What I would have messaged here: We are sorry if you received a wrong item or something else was wrong with your order. If you would like to return it for refund or replacement you can use a return shipping label attached to this message.
There is absolutely no need to engage into any further or additional communication here. It is just waste of our time. We are here to make money not to make a point.
*We always attach return shipping label to ensure that we win A-z if buyers if buyer claims we did not authorize return.
Seller_WVzHFA6EjPZX3
We sell tractor and mower parts and had a buyer return an adult toy and when we contacted them about wrong item returned they filed an A-Z Claim. We had to fight with Amazon for almost a month to get our money back.
Seller_WVzHFA6EjPZX3
We sell tractor and mower parts and had a buyer return an adult toy and when we contacted them about wrong item returned they filed an A-Z Claim. We had to fight with Amazon for almost a month to get our money back.
Seller_Lu3bFSNnS57zM
Sounds like that person needs to talk to someone else in their household
Seller_Lu3bFSNnS57zM
Sounds like that person needs to talk to someone else in their household
Seller_aM2GN2Pxbgitn
The son ordered the game. Sounds like another member of the household placed an order that they aren't willing to accept responsibility for. Obviously a no-win situation for everyone.
Seller_aM2GN2Pxbgitn
The son ordered the game. Sounds like another member of the household placed an order that they aren't willing to accept responsibility for. Obviously a no-win situation for everyone.
Seller_23eNfoQl3hsUv
File a SAFE-T Claim and fight it until you win. Make sure to call up support and ask for a supervisor until you get someone in the US.
Seller_23eNfoQl3hsUv
File a SAFE-T Claim and fight it until you win. Make sure to call up support and ask for a supervisor until you get someone in the US.
Seller_Tbny0fDxQrHxH
Go ahead and describe it. We won't flag you. :)
Seller_Tbny0fDxQrHxH
Go ahead and describe it. We won't flag you. :)
Seller_C9TzOxTwGSFUQ
Selling on Amazon, just accept that you will get screwed 5% of the time. either by buyers or Amazon themselves. I now just factor that into COG. Selling items over about $50 is about foolish FBA or FBM.
Seller_C9TzOxTwGSFUQ
Selling on Amazon, just accept that you will get screwed 5% of the time. either by buyers or Amazon themselves. I now just factor that into COG. Selling items over about $50 is about foolish FBA or FBM.
