Really need help in the reimbursement for FBA order ID's that were damaged during transit. Seller support keep copying and past the same thing that the item is non-returnable and not eligible for reimbursement, but this is incorrect and inconsistent with Amazon's policies and guidelines: "........., the items have been identified as non-returnable due to potential safety risk as an ingestible product. Amazon will not reimburse sellers for items that cannot be returned, unless the item is non-returnable due to a reason for which Amazon takes responsibility." Obviously, in our cases, this is Amazon's responsibility for damaged during transit, and Amazon has to reimburse to the seller.

Please help.